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Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

lis...com

Nov 13, 2020  on Bigcommerce

Rewind Backups Works Great! - This app makes me feel that my data is secure and I won't have to worry about data problems. The summaries they provide are very detailed and they make it easy to rollback just incase there is a problem.

off....uk

Nov 03, 2020  on Bigcommerce

Rewind = Peace of Mind - This app is a no brainer, before adapting to rewind we were spending time backing up templates and then CSV lists and all other manner of things. This app does it all and gives peace of mind that your store is easily retrievable after a server problem or press Ok to change something and you didn't mean too!I find it also gives me more freedom to try things out knowing that rolling back won't be an issue.Many ThanksDylan TaylorDirectorHandles & Hinges

fra...com

Oct 27, 2020  on Bigcommerce

Peace of Mind - UPDATE - It hurt to lose all of my customer data when I switched from an old Blueprint site. I like the peace of mind I get knowing everything is backed up with this app.UPDATE: The above is how I have felt since I installed this app in 2020. I have been paying $9/month for the service. 3 days before my subscription was to renew, I received a message that my monthly plan was now $169/month. Has Rewind been ignoring their plan prices for 4 years? Are they struggling and trying to right a sinking ship? Such an increase is insanity. I just uninstalled and unsubscribed because of broken trust.

kfr...com

Oct 18, 2020  on Bigcommerce

Nice App! - It worked immediately and now I have peace of mind I can recovery my site anytime! Great App!

nic...com

Oct 16, 2020  on Bigcommerce

Peace of mind - We implemented Rewind Backup to help prevent any data backup issues after experiencing an issue that took our site down for a day. The setup process was straight forward and the backup was complete within a matter of hours. The cost is reasonable for our store and well worth the peace of mind that comes with it.

dkr...com

Oct 13, 2020  on Bigcommerce

Rewind Backup - Rewind backup gives me such peace of knowing I won't lose any data if something goes wrong. It is the cheapest insurance policy I have ever had

irw...net

Oct 09, 2020  on Bigcommerce

Didn't know how to download backup - Emailed customer support and they replied quickly. They were able to help quickly with no issues

oni...com

Oct 08, 2020  on Bigcommerce

Awesome tool - What a tool! Automation everywhere, just set and forget feeling worried. It's like this giant version control which saves the most valuable info for your store. So far, very good!

tre....uk

Sep 21, 2020  on Bigcommerce

Great app, just what you need! - Taken a weight off my mind knowing we can restore our website with the click of a mouse button. Really easy to set up and reasonable monthly cost, so far so good!

fit...com

Sep 18, 2020  on Bigcommerce

Love this app so far! - Rewind gave me peace of mind when I changed my theme and aded a ton of customization to it! Highly recommended. User friendly!

Stephen Steinberg

Sep 18, 2020  on Bigcommerce

Extremely easy to set up, don't wait! - We knew about Rewind for a while, but never actually signed up because we figured it would be more expensive than necessary and would take too long to set up. Both were wrong. It's essentially an insurance policy against any number of things going wrong at a very affordable price and it was less than a minute to set up. Don't wait any longer, sign up right now!

mai....uk

Sep 14, 2020  on Bigcommerce

Highly Essential, Easy to Set Up & Use - Great for auto backing up your website on a daily basis. So easy to set up and use and great value for money. Would highly recommend this app if you have a large, established store.

lyn...com

Sep 13, 2020  on Bigcommerce

Fabulousness of Rewind - Peace of mind is well worth $9/month. Rewind is super easy & we get an email for every back up with the statistics.

adm....uk

Sep 04, 2020  on Bigcommerce

Your #1 Essential Plugin - Great product, great features, runs seamlessly in the background until the proverbial hits the fan. You cannot seriously move forwards without this, we have 5 or 6 plugins now and this is still the first one I would get first. Not for making money, but for protecting the vehicle that makes the money.Don't be the person that loses their mobile phone and all their images then starts backing up, just do it now and you can forget about it then.

adm...net

Sep 02, 2020  on Bigcommerce

Wonderful Product - Rewind is a great product and wonderfully priced. I give it 5 stars for the convenience, performance and ease of use. The one time I had to use it, the customer service was very responsive and helpful.

sal...com

Aug 30, 2020  on Bigcommerce

this is a must have - For the monthly cost to project your investment you simply can not afford NOT to have this. It's a comforting feeling to end a day knowing that what i had today will be there tomorrow, tucked away safe where it can be recovered if the need should arise. A simple example. I had an UGH- OH moment and deleted a picture that had a special format. No worries, .... "Rewind" and back.

sea...com

Aug 28, 2020  on Bigcommerce

Fantastic Support - Just signed up and needed some help getting setup with our plan. Annie K. went above and beyond to help me and with a smile ( I suppose since it was via chat but she was great!) Thanks for all your help Annie!!!

med...com

Aug 27, 2020  on Bigcommerce

Rewind is there for us - A stable force in navigating our BigCommerce site. Restored products after some learning curves with bulk edit and their support staff is dependable and quick.

meg...com

Aug 26, 2020  on Bigcommerce

Rewind Backups - Great App easy to use saves me time and piece of mind knowing my website is backed up and can easily retrieve my data should a catastrophic failure happen

tea...com

Aug 26, 2020  on Bigcommerce

Rewind Review - Rewind works great for backing up all of our customer information and orders. We would like to be able to backup our blueprint theme though.

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