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Customer reviews: Rewind Backups

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The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (633)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

cho...com

May 26, 2020  on Bigcommerce

Wonderful at helping - I had a issue with BigCommerce and the Rewind app not working. I had uninstalled, and re-installed the app. Put in a trouble ticket with BC tech support and still not working with the 2nd round of help.I went to Rewind.io and did a live chat. Was able to get great help from Annie Kitiwano. She was able to resolve the issue with out any problems. She was able to find a work around and fixed the issue. It was very important that i have this software and get this fixed. I wanted to say thank you very much and it was a pleasure working with you and your team.David HamlenChoice Checks LLC

bra...com

May 24, 2020  on Bigcommerce

Your first App should be Rewind. A must for any store - If you only install one app on your BigCommerce store, this is the one. Super easy and behind the scenes. But when you need it, it's there to save the day. Saved us the third day after we installed while setting up our store. Install Day One, you won't regret it.

jan...com

May 22, 2020  on Bigcommerce

so easy - Can't believe we didn't download it sooner. Easiest implementation of all the apps used so far and amazing customer service.

mag...com

May 21, 2020  on Bigcommerce

Good App - Was recommended by online support to download it. This program offers a piece of mind for all your hard work. Thanks

sam...com

May 16, 2020  on Bigcommerce

I get a free month for leaving a review. - They sent me an automated email saying I would get a free month for leaving a review. I'm a new member so I can't really give a thorough review. I just checked the app and it looks like it's working.

jen...com

May 15, 2020  on Bigcommerce

Must-Have App - This app has worked seamlessly and helps me feel comfortable that my website is safe :)

ted...com

May 14, 2020  on Bigcommerce

Easy to install, use - This app is super easy to install and the interface seems intuitive to use. We've only been using for a week so we haven't needed to restore anything. The peace of mind is nice; however, one request is having more price tiers as we certainly don't need the "cadillac, one-size-fits-all" version. We would be willing to pay less, for fewer snapshots, and less often. Hopefully more price plans will be offered.

jon...com

May 11, 2020  on Bigcommerce

Peace of Mind - Easy to use. Automatic updates. Provides peace of mind. Great service! Highly recommend.

web...com

May 11, 2020  on Bigcommerce

Easy to use. Great Customer Service - We use Rewind on 3 BigCommerce websites. Luckily we have only had to use it 1 time but worked when we needed to. Customer service was prompt when we had a billing question and were able to help us without delay. Highly recommend.

sup...com

May 01, 2020  on Bigcommerce

Great! - The rewind app is very easy to set up and use. I have peace of mind knowing I can view, sort, and restore any files I want, from web pages and blog posts to individual items.

adm...com

Apr 28, 2020  on Bigcommerce

Great knowing our information is backed up. - Having a fast easy way of backing up all your important information is crucial.

jus....uk

Apr 28, 2020  on Bigcommerce

Easy and so far reliable - We're using Rewind for Bigcommerce and it was very easy to install, and since then has seemed reliable - just what we all need.

Apr 25, 2020  on Bigcommerce

Easy to implement - I implemented it so easily on Big Commerce, and this is giving me peace of mind. I sleep better :-)

cel...com

Apr 23, 2020  on Bigcommerce

Excellent App - I highly recomment this app. Customer service is fantastic. The app is very easy to use.

Apr 07, 2020  on Bigcommerce

Awesome, seamless, reliable! - ReWind was a really great seamless solution to provide peace of mind that my site is backed up regularly in case of an issue. I’ve suffered the total loss of a complete website before (due to faulty backups) and years later I’m still trying to recover. Don’t mess around with chances, and just sign up for ReWind!

who...com

Apr 06, 2020  on Bigcommerce

Rewind Backup works great for us - Great software, it does the work for me. Good and affordable insurance policy for peace of mind. Brett H. Wholesale Manager

sal...com

Mar 26, 2020  on Bigcommerce

Excellent Company Rewind is/ Saved me - I was editing my site and did a major error. I just added Rewind a week before Thank God Reset my site back 3 days and it was back to it original site . THANK YOU REWIND

cus...com

Mar 13, 2020  on Bigcommerce

Easy way to back up! - Rewind was easy to use and it backed up all of my info! Having Rewind relieves any worries and stress I had about losing my 1600 products and all of my categories. And it's affordable too! I haven't seen a better back up service!

fis...com

Mar 12, 2020  on Bigcommerce

Rewind - Seems to be a very helpful tool however, when disaster strikes we will see if it hold up to its word with a prompt system recovery.... stay tuned :)

ste...com

Mar 10, 2020  on Bigcommerce

Rewind - We've been using Rewind for a couple of months now and it's a nice sense of security to have as our business grows and becomes more complex. Good to know they're there if and when we need them.

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