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Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

nah...com

Jan 03, 2020  on Bigcommerce

This app is needed for peace of mind - I am glad I installed this to back up my store. As my store grows, anything can happen, and Big Commerce does not provide backups. The monthly fee is reasonable and affordable and so far its backing up my store and providing me peace of mind. Thank you Rewind.

web...com

Dec 23, 2019  on Bigcommerce

Rewind - Big time saver - Subscribing to Rewind now saves us a great amount of time backing up our website components. It also gives us peace of mind that everything is on a scheduled backup now.

dav...com

Dec 20, 2019  on Bigcommerce

Rewind - Great Deal - What a great low cost app. We removed some products by mistake and needed help to recover them. Rewind was there and took care of it right away. It is a small price to pay for peace of mind. Highly Recommend.

fcc...com

Dec 18, 2019  on Bigcommerce

Rewind - A must have app - I had no idea I could potentially lose my data in Big Commerce. Rewind integrates seamlessly and is just there in the background doing its job. For a low monthly fee, it is worth the peace of mind knowing that your data is backed up. I highly recommend getting Rewind.

sal...com

Dec 18, 2019  on Bigcommerce

Rewind is highly recommended - Rewind is great, I really don't have any complaints. Setup is a breeze. Recovering data is pretty straightforward. Their support team has always been helpful. They're constantly improving the product and asking me for feedback.

spe...com

Dec 17, 2019  on Bigcommerce

Rewind Backup Service - Rewind is a very convenient and professional service that I have been using for the last month to back up my Big Commerce account. It is easy and very cost effective.

jus...com

Dec 04, 2019  on Bigcommerce

Life Saving - This is def worth it. We have used it several times so far and it's def worth the cost as it only takes 1 rewind and hrs worth of fixing to make it worth it! Highly Recommend!

zoe...com

Dec 03, 2019  on Bigcommerce

Peace of Mind - What a great service! Rewind makes this so easy - I have total peace of mind knowing our site is regularly backed up. Thank you Rewind!

inf...com

Nov 22, 2019  on Bigcommerce

Fast & Easy - We recently started to back up our website with Rewind. It was quick & easy. Piece of mind is worth everything. Rewind does not take advantage of that need. It is very reasonable. Didn't have to think twice.

jus...com

Nov 14, 2019  on Bigcommerce

TYLER'S x Rewind - Rewind has really helped take the worry out of needing a trustworthy backup solution. Their implementation was quick and easy. They tie directly into BigCommerce and back up all of the information that would take a considerable amount of time for us to reconcile if we had a site issue or problem within our tech stack. This gives us piece of mind knowing that even if a mistake were made on our end, that we can simply revert back to a previous restore point and continue with business as usual with minimal downtime.

ric...com

Nov 11, 2019  on Bigcommerce

Everyone needs a backup - Gives us great peace of mind to have everything backed up as we make changes and add functionality to our site.

moo...com

Nov 01, 2019  on Bigcommerce

Super simple - If BigCommerce had a list of essential apps this should be #1. Setup was straightforward, using the service is simple, but it's the peace of mind it gives you from a wayward upload, mouse click or accidental change that is priceless. If you're on the fence of whether you need this or not, don't hesitate.

lar...com

Oct 15, 2019  on Bigcommerce

Rewind Setup - Just set it up a few days ago to back up our Big Commerce store. It was amazingly easy and seamless.This is the way Apps should be. Larry

bil...com

Oct 10, 2019  on Bigcommerce

Whew! - The night before last and employee was uploading some image updates. Stop me if you've heard this before, but he checked the "delete existing images" button and cleared nearly 56K images from our site. We were looking down the barrel of hundreds of hours of rework when Big Commerce mentioned using Rewind in the future. That is when the light bulb went on and I remembered, "Hey, I have that!". I had forgotten we had signed up months ago. Fast forward, an hour later all of our images were back and life was good again. Can't recommend it enough!

tel...org

Oct 10, 2019  on Bigcommerce

Marketplace Sync NightMare - I recently moved over to BigCommerce & within 1 week all my pricing & Variants were corrupted by a 3rd party Inventory Software. I panic and wonder aloud if I made a BIG MISTAKE choosing BigCommerce.To my DELIGHT, BigCommerce recommended REWIND. It give me an assurance each time I do a major update on my website, I can back-up immediately knowing that the hours spent is not going to be wasted again.So far so Good I did not have to do a restore. Like a good insurance it give me a good night sleep knowing that REWIND backs me up !!

dav...com

Oct 06, 2019  on Bigcommerce

Saved Hundreds of Hours - I changed information on a product option. I did not know that a minor change would delete all data associated with the option. The option was assigned to 101 products. Each product had 5 UPCs associated with product variations. This changed caused 101 of our best selling products to be listed as out of stock. To manually update the 101 products would take hundreds of hours. I called the Rewind Staff and they restored the data within 2 hours, saving thousands of dollars in sales, and hundreds of hours for me. The APP paid for itself for years to come. The Rewind staff was OUTSTANDING to work with. In the strongest terms, I recommend Rewind.Second time Rewind saved me hundreds of hours. I uploaded a file with UPCs and GTINs listed in scientific notation. This one action changed thousands of 12 digit UPCs. I worked with BigCommerce to fix the problem. We could not resolve the problem with a second import, since the file I used had errors which could not be corrected. I ran a Rewind Restoration and that fixed the problem. Rewind has paid for itself twice over in the last 6 months. I love this application. 3 years ago, I deleting all of our product images during the Christmas Shopping Season. Unfortunately, we did not have rewind at that time. Me and another person worked 24 hours straight to restore the images, one by one. The most painful and embarrassing mistake I have made as a website administrator. I was doing a thousands things at one time and accidentally deleted the images...to this day, I don't know how I did it. Immediately following the Christmas rush, I added Rewind to our website. Best application decision I have ever made.

jes...com

Oct 02, 2019  on Bigcommerce

So Horrible - This service is absolutely horrible. First you can’t restore your website on your own. The employees work banker hours. So, if you need to restore your website and it is the weekend or after 5pm your out of luck until Monday morning and then it will take them all day to get to you. There is absolutely no urgency if your website crashes. It took this service literally all day to restore my products back to where they were at a previous date. Even then some of the products were not completely restored. I have used other services like this and it took the service 10 minutes with one touch of a button to restore my site back to a previous date. There is no button they push and it goes back to a date. The system is so jimmy rigged that they hope they can restore your website back. This service is so expensive I expected this to be a professional service.

don...com

Aug 27, 2019  on Bigcommerce

Rewind review - Seems to work. Haven't attempted a restore yet. Not 5 stars as appears from documentation to require vendor manual work for some restore types.

mat...com

Aug 25, 2019  on Bigcommerce

Great insurance - I love the ease of use of Rewind. And the fact that I don't have to worry. The pricing is fair as well!

sha...com

Aug 24, 2019  on Bigcommerce

Peace of mind insurance - Having peace of mind knowing my data won't be lost in the rare case of an attack on our website or unfortunate wipe-out of data? Priceless! Thank you for that!

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