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Customer reviews: Rewind Backups

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The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (633)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

sal...com

Jan 13, 2020  on Bigcommerce

Rewind Backup - Love it! Nothing worse than doing an update and messing something up. Wish I would have found them sooner!

eak...com

Jan 12, 2020  on Bigcommerce

Rewind backup. - Very smooth process in setting up and ongoing backup. Great reliever of worrying about losing content.

jas...com

Jan 10, 2020  on Bigcommerce

So far so good! - Rewind was what we where looking for to cover our butts in case we fouled something up. Now we can just Rewind it..

tre...com

Jan 09, 2020  on Bigcommerce

A MUST-HAVE!! - Our website has thousands of unique items and years of unique content added daily. A backup like the one Rewind provides is essential. We can now rest easy knowing we have many options to restore what would take years to rebuild should a catastrophe hit.

sha...com

Jan 06, 2020  on Bigcommerce

Easy Install - A must have for any Bigcommerce solution. The price point is worth it and is a very easy install process.

nah...com

Jan 03, 2020  on Bigcommerce

This app is needed for peace of mind - I am glad I installed this to back up my store. As my store grows, anything can happen, and Big Commerce does not provide backups. The monthly fee is reasonable and affordable and so far its backing up my store and providing me peace of mind. Thank you Rewind.

web...com

Dec 23, 2019  on Bigcommerce

Rewind - Big time saver - Subscribing to Rewind now saves us a great amount of time backing up our website components. It also gives us peace of mind that everything is on a scheduled backup now.

dav...com

Dec 20, 2019  on Bigcommerce

Rewind - Great Deal - What a great low cost app. We removed some products by mistake and needed help to recover them. Rewind was there and took care of it right away. It is a small price to pay for peace of mind. Highly Recommend.

fcc...com

Dec 18, 2019  on Bigcommerce

Rewind - A must have app - I had no idea I could potentially lose my data in Big Commerce. Rewind integrates seamlessly and is just there in the background doing its job. For a low monthly fee, it is worth the peace of mind knowing that your data is backed up. I highly recommend getting Rewind.

sal...com

Dec 18, 2019  on Bigcommerce

Rewind is highly recommended - Rewind is great, I really don't have any complaints. Setup is a breeze. Recovering data is pretty straightforward. Their support team has always been helpful. They're constantly improving the product and asking me for feedback.

spe...com

Dec 17, 2019  on Bigcommerce

Rewind Backup Service - Rewind is a very convenient and professional service that I have been using for the last month to back up my Big Commerce account. It is easy and very cost effective.

jus...com

Dec 04, 2019  on Bigcommerce

Life Saving - This is def worth it. We have used it several times so far and it's def worth the cost as it only takes 1 rewind and hrs worth of fixing to make it worth it! Highly Recommend!

zoe...com

Dec 03, 2019  on Bigcommerce

Peace of Mind - What a great service! Rewind makes this so easy - I have total peace of mind knowing our site is regularly backed up. Thank you Rewind!

inf...com

Nov 22, 2019  on Bigcommerce

Fast & Easy - We recently started to back up our website with Rewind. It was quick & easy. Piece of mind is worth everything. Rewind does not take advantage of that need. It is very reasonable. Didn't have to think twice.

jus...com

Nov 14, 2019  on Bigcommerce

TYLER'S x Rewind - Rewind has really helped take the worry out of needing a trustworthy backup solution. Their implementation was quick and easy. They tie directly into BigCommerce and back up all of the information that would take a considerable amount of time for us to reconcile if we had a site issue or problem within our tech stack. This gives us piece of mind knowing that even if a mistake were made on our end, that we can simply revert back to a previous restore point and continue with business as usual with minimal downtime.

ric...com

Nov 11, 2019  on Bigcommerce

Everyone needs a backup - Gives us great peace of mind to have everything backed up as we make changes and add functionality to our site.

moo...com

Nov 01, 2019  on Bigcommerce

Super simple - If BigCommerce had a list of essential apps this should be #1. Setup was straightforward, using the service is simple, but it's the peace of mind it gives you from a wayward upload, mouse click or accidental change that is priceless. If you're on the fence of whether you need this or not, don't hesitate.

lar...com

Oct 15, 2019  on Bigcommerce

Rewind Setup - Just set it up a few days ago to back up our Big Commerce store. It was amazingly easy and seamless.This is the way Apps should be. Larry

bil...com

Oct 10, 2019  on Bigcommerce

Whew! - The night before last and employee was uploading some image updates. Stop me if you've heard this before, but he checked the "delete existing images" button and cleared nearly 56K images from our site. We were looking down the barrel of hundreds of hours of rework when Big Commerce mentioned using Rewind in the future. That is when the light bulb went on and I remembered, "Hey, I have that!". I had forgotten we had signed up months ago. Fast forward, an hour later all of our images were back and life was good again. Can't recommend it enough!

tel...org

Oct 10, 2019  on Bigcommerce

Marketplace Sync NightMare - I recently moved over to BigCommerce & within 1 week all my pricing & Variants were corrupted by a 3rd party Inventory Software. I panic and wonder aloud if I made a BIG MISTAKE choosing BigCommerce.To my DELIGHT, BigCommerce recommended REWIND. It give me an assurance each time I do a major update on my website, I can back-up immediately knowing that the hours spent is not going to be wasted again.So far so Good I did not have to do a restore. Like a good insurance it give me a good night sleep knowing that REWIND backs me up !!

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