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Customer reviews: Rewind Backups

Develop by Verified

The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (633)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

wav...com

Apr 23, 2019  on Bigcommerce

Installation - Easy to install, configure and use. Best peace of mind insurance we every purchased!

mik....us

Apr 22, 2019  on Bigcommerce

Rewind Rocks! - We've been using Rewind for a couple months and love the automatic incremental backups!

fir...net

Apr 20, 2019  on Bigcommerce

Rewind backup - I am very pleased with Rewind and feel much more secure with my site being backed up. Excellent product. The cost for security is very reasonable.

fir...net

Apr 20, 2019  on Bigcommerce

Rewind backup - I am very pleased with Rewind and feel much more secure with my site being backed up.

arm...com

Apr 12, 2019  on Bigcommerce

Powerful and useful - Very happy we installed this app. It has helped us repeatedly and saved time. The dashboard is clean and intuitive. Great support team. Very responsive and knowledgeable.

eri...com

Apr 10, 2019  on Bigcommerce

So Far So Good - Easy to set up. We've been using rewind for the past few months. We've been impressed by the feature set it offers and the visibility into our process. So far it has provided peace of mind. We haven't had to rewind anything so far.

jor...com

Apr 08, 2019  on Bigcommerce

Peace of Mind! - Rewind works great. Seamless and in the background, you don't even notice it until you need it and all of your hardwork is saved! Not only does it offer peace of mind but it also makes simple mistakes easy to correct with real time backups. Easily worth the small investment

est...com

Apr 04, 2019  on Bigcommerce

Works well and as expected - The app works exactly as we intended to use it. When we have questions about a previous product, we can easily see the old deleted ad.

customerservice

Apr 03, 2019  on Bigcommerce

Peace of Mind - Very easy to use app. I now know that if something gets messed up its an easy "rewind."

ide...com

Apr 03, 2019  on Bigcommerce

worry free! - Have not needed to actually "use" it yet and I hope we won't have to but it prevents us from worrying about accidentally making a big change that will mess up the whole site!

sal....au

Apr 03, 2019  on Bigcommerce

Peace of mind! - Having previously deleted about 500 product images accidentally , I immediately got Rewind and I now have the comfort to know that I will never have this happen again.It's worth every cent!

Tim...com

Apr 03, 2019  on Bigcommerce

So Far So Good - I have been using rewind service for a bit now - haven't had to actually "Use" it and I hope I don't but seems like a good insurance policy at a reasonable price.

kri...com

Apr 02, 2019  on Bigcommerce

Happy with service - Happy to have this service! It gives us peace of mind to know our shop is backed up.

sal...com

Apr 02, 2019  on Bigcommerce

Only Option - Rewind is the only option for a BC store. I needed to rewind on a weekend and could't because there is no automatic way for a user to restore a backup themselves, you need to contact support. The problem is support is close on the weekends so you are SOL until Monday. Rewind is a better than nothing option, but it is far from ideal. The fact that BC doesn't offer a backup solution natively is ridiculous in 2019. Plus it is annoying that rewind will keep emailing you. I received a email for this review.

BCAPI User Do Not Delete

Apr 01, 2019  on Bigcommerce

Rewind Backup for the Win! - Rewind Backup seamlessly backups our store with zero interruptions. It's great to know if a data loss occurs. Rewind has our back. We highly recommend Rewind Backup.Cory GriffinBusiness Development/ Marketing

kir...com

Apr 01, 2019  on Bigcommerce

Great App - This is a great app that has help on more than one occasion. I like how I was able to view a specific page on our store and see the information for that time period. It helped us to isolate and solve a problem with our design.

ste....au

Mar 28, 2019  on Bigcommerce

Rewind - Great insurance in case of a Big Commerce meltdown. Set aside and forget. Haven't had to use yet, but looks good and super easy to use.

gen...com

Mar 22, 2019  on Bigcommerce

Good as Quick Customer Service Response Time - As good as perfectly, such as it's perfectly in order and lots of people in loving, caring relationships have it, rewind as perfectly secure, it will feel secure to internet way, in a manner online store perfectly way that could be better.

dov...net

Mar 09, 2019  on Bigcommerce

Rewind - So far, so good! We are new subscribers to the Rewind service and it appears to be working perfectly. I've been checking that changes are being properly recorded and thus far all looks good. We haven't needed to restore yet, but I certainly sleep better at night knowing that if I need to restore something that now it is possible. Can't believe that BC doesn't provide back up; it's an absolute necessity in my opinion.

mar...com

Mar 08, 2019  on Bigcommerce

Rewind for Big Commerce - We just signed up for Rewind. It had good reviews and I always worried about what would happen if we lost our data. Very easy to set up and support was quite helpful. I hope I'll never need it but nice to know it's there.

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