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Customer reviews: Rewind Backups

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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

SRa...com

Feb 14, 2020  on Bigcommerce

Piece of mind at a reasonable price - After accidentally discovering the lack of store-level backups within BigCommerce and the amount of time it took to rebuild a test store from CSV files, we decided to purchase backup services from Rewind. Their backups are timely, thorough, and effective. The support staff at Rewind are friendly and personable to work with. They're efficient and seem to certainly understand the lost art of Customer Service. I feel very relieved to know that we now have a safety net for our BigCommerce store in the event of a "worst case scenario" or simply a caffeine-deprived employee making a simple mistake. Rewind is absolutely worth it for anybody who's serious about their running business on BigCommerce.

hoc...com

Feb 14, 2020  on Bigcommerce

Rewind Customer Service Chat - Annie helped me tremendously to figure out what plan was going to work best for my company. I really appreciate the time she spent on my chat to get things right! I am very happy I chose Rewind for peace of mind!

mic...com

Feb 13, 2020  on Bigcommerce

Rewind - For a long time now I have been thinking that I do not have any back up of my website. It was really worried because if for some reason our website was unintentionally deleted or was infected with a virus our business would be ruined. I am not looking to add more monthly charges to my business, but this one seems to be one of the most important apps we are running. If some kind of disaster strikes at least I have some insurance.

cli...com

Feb 11, 2020  on Bigcommerce

You don't need it until you do - Rewind offers a great service. We spend thousands of dollars per month on data and knowing that we have a trusted bank for all of that data is very important.

ste...com

Feb 03, 2020  on Bigcommerce

$9 a month is very reasonable for what you get - I was looking for a solution and this one seems to be the best one available and at a reasonable price of $9 a month.

Steve Head

Feb 02, 2020  on Bigcommerce

Very Inexpensive Piece of Mind - I am loving this app so far. It is very simple to setup and does exactly what they claim it does. Probably the cheapest piece of mind I have every purchased.

dri...com

Jan 31, 2020  on Bigcommerce

So far so good - Feels good to know info will be backed up if something goes wrong. Backup worked just fine without much work

adm...com

Jan 29, 2020  on Bigcommerce

Easy to use - Does exactly what it says it will. No problems with implementation. Works in the background and gives peace of mind.

not...com

Jan 26, 2020  on Bigcommerce

Great App - I came across this app as I was building my site. Honestly I was pushing buttons and I was fearful I would do something and make it worse. I found rewind and I was like this is perfect they have all my data backed up, now I don't need to worry as I explore trying to make my site efficient. Very easier process. I would recommend rewind who wants that extra level of protection.Thank YouDarren

ric...com

Jan 24, 2020  on Bigcommerce

No brainer - the question is why not? - When i found out about this add on, it was a no brainer for us. Daily backups for low fees. Backed up all my files templates and settings the moment we installed it. Great app/add on so far!

sal...com

Jan 23, 2020  on Bigcommerce

Peace of mind - Great app for stores with multiple people working on many bulk updates and changes. It offers peace of mind in case there is an accidental mix-up with an upload.

cin...com

Jan 16, 2020  on Bigcommerce

Great Service - Thanks for your help! Wish all companies provided such prompt great customer service!

don...com

Jan 16, 2020  on Bigcommerce

Great Customer Service - Again Awesome customer service Just Outstanding Thank you from Wesdon Automotive

sup...com

Jan 15, 2020  on Bigcommerce

Piece of mind - I was looking for a way to back up my store as I am moving to Shopify after hearing of the price increase and all the downtime in the last month. I saw that Rewind would give me the piece of mind that when my website migrated to Shopify I would have a back up if anything went wrong. I will continue to use Rewind on Shopify.

dan...com

Jan 13, 2020  on Bigcommerce

Rewind is easy, reliable and has helped us so far - Definitely recommend Rewind for backup. The pricing is fair for the service provided and more than fair for the peace of mind!

sal...com

Jan 13, 2020  on Bigcommerce

Rewind Backup - Love it! Nothing worse than doing an update and messing something up. Wish I would have found them sooner!

eak...com

Jan 12, 2020  on Bigcommerce

Rewind backup. - Very smooth process in setting up and ongoing backup. Great reliever of worrying about losing content.

jas...com

Jan 10, 2020  on Bigcommerce

So far so good! - Rewind was what we where looking for to cover our butts in case we fouled something up. Now we can just Rewind it..

tre...com

Jan 09, 2020  on Bigcommerce

A MUST-HAVE!! - Our website has thousands of unique items and years of unique content added daily. A backup like the one Rewind provides is essential. We can now rest easy knowing we have many options to restore what would take years to rebuild should a catastrophe hit.

sha...com

Jan 06, 2020  on Bigcommerce

Easy Install - A must have for any Bigcommerce solution. The price point is worth it and is a very easy install process.

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