Tripled Monthly Fee - Worthwhile app for $9/month. When they increased 66% to $14.95, I didn't complain, but then they jumped 300% to $45/month. I'll be looking for an alternative or simply rely on Big Commerce's built in site back up. Order, product, and customer data is already kept in my Webgility App. This was just a safety net and not worth $540/year.

Caterhire - We have been using rewind for a numbers of years to back up our website. Customer service response has always been excellent and they take a proactive approach to deal with any issues.

Review - Great customer service, there when I needed them to help me rewind my website from backups.

Fantastic Customer Service - Rewind has a professional, knowledgeable, and kind customer support staff! I had the pleasure of chatting with Brittney and Christopher and both individuals went above and beyond to assist me and answer all my questions. I know if I ever have a question or issue down the road, help is just a quick email away. Thank you again and I look forward to using your service!

Hidden clause - We are closing the store and we wanted to backup the data .apparently you can’t access your data for 6 months. Don’t use this

Easy to set up, works as advertised - It was very easy to set up the service and it has been working just fine.

Price increase issue promptly addressed - I saw a sudden price increase on the most recent invoice which took me by surprise as I never saw any comms or notification about it. I got in touch with the customer support team to enquire, thinking that it might be some sort of error. I got the response within 24 hours and the "Brittney Durston" did a fantastic job of providing the clarification on it. She clearly explained the reasons for price increase and provided details about the new features that would justify the new price. I was offered discount on my next bill to make up for the missed communication and for us to experience the new features of the product which I think is fair. I still think that the price increase is pretty steep and could have been done more strategically as it is going to upset a lot of consumers and force them to deactivate this app merely because of its cost. Having said that, I am very satisfied with the support and we believe that good customer support helps with the confidence in the product. Hence, the 5 star rating.

Great Product - Great product with top notch support, that is always fast and friendly. Despite the recent price increase I would recommend it without hesitation if you can afford it to keep your revenue relevant data protected.

Price Increased - Disappointed that the price has increased to $45 without any warning. We now need to find a new backup service at a reasonable price.

Why the price increase!? - Our bill suddenly, and without warning, increased $100 per month because they take orders into account now. We will be asking for a refund and then we're closing our account.