I didn't appreciate it as much, until I needed it - I needed to download a backup of all our customers including form fields. Even though it was not officially supported the backup included it. That was awesome. The only reason for not leaving the 5 stars is that to be able to download this data I had to reach out to them by email. And I would love to be able to download directly from their app. They were still super responsive and get back to me in a timely manner.

Worry Free Operation - Easy to use platform that alleviates my anxiety about losing all of my content! Rewind is a must have for large catalogs!!!

Great Product - This product has been a great backup for BigCommerce store. It is easy to use, and works great. The customer service team has always be excellent. Would recommend.

Great backup - This product was a great find to backup our BigCommerce store. Rewind is easy to use and works great! Would recommend using this for your website.

Great product, great price - This product was a great find to backup our BigCommerce store! Rewind is easy to use and works great! The team has been helpful, the pricing is great. Would recommend.

Tripled Monthly Fee - Worthwhile app for $9/month. When they increased 66% to $14.95, I didn't complain, but then they jumped 300% to $45/month. I'll be looking for an alternative or simply rely on Big Commerce's built in site back up. Order, product, and customer data is already kept in my Webgility App. This was just a safety net and not worth $540/year.

Caterhire - We have been using rewind for a numbers of years to back up our website. Customer service response has always been excellent and they take a proactive approach to deal with any issues.

Review - Great customer service, there when I needed them to help me rewind my website from backups.

Fantastic Customer Service - Rewind has a professional, knowledgeable, and kind customer support staff! I had the pleasure of chatting with Brittney and Christopher and both individuals went above and beyond to assist me and answer all my questions. I know if I ever have a question or issue down the road, help is just a quick email away. Thank you again and I look forward to using your service!

Hidden clause - We are closing the store and we wanted to backup the data .apparently you can’t access your data for 6 months. Don’t use this

Easy to set up, works as advertised - It was very easy to set up the service and it has been working just fine.

Price increase issue promptly addressed - I saw a sudden price increase on the most recent invoice which took me by surprise as I never saw any comms or notification about it. I got in touch with the customer support team to enquire, thinking that it might be some sort of error. I got the response within 24 hours and the "Brittney Durston" did a fantastic job of providing the clarification on it. She clearly explained the reasons for price increase and provided details about the new features that would justify the new price. I was offered discount on my next bill to make up for the missed communication and for us to experience the new features of the product which I think is fair. I still think that the price increase is pretty steep and could have been done more strategically as it is going to upset a lot of consumers and force them to deactivate this app merely because of its cost. Having said that, I am very satisfied with the support and we believe that good customer support helps with the confidence in the product. Hence, the 5 star rating.

Price increase issue promptly addressed - I saw a sudden price increase on the most recent invoice which took me by surprise as I never saw any comms or notification about it. I got in touch with the customer support team to enquire, thinking that it might be some sort of error. I got the response within 24 hours and the "Brittney Durston" did a fantastic job of providing the clarification on it. She clearly explained the reasons for price increase and provided details about the new features that would justify the new price. I was offered discount on my next bill to make up for the missed communication and for us to experience the new features of the product which I think is fair. I still think that the price increase is pretty steep and could have been done more strategically as it is going to upset a lot of consumers and force them to deactivate this app merely because of its cost. Having said that, I am very satisfied with the support and we believe that good customer support helps with the confidence in the product. Hence, the 5 star rating.

Great Product - Great product with top notch support, that is always fast and friendly. Despite the recent price increase I would recommend it without hesitation if you can afford it to keep your revenue relevant data protected.

Price Increased - Disappointed that the price has increased to $45 without any warning. We now need to find a new backup service at a reasonable price.

Why the price increase!? - Our bill suddenly, and without warning, increased $100 per month because they take orders into account now. We will be asking for a refund and then we're closing our account.

Ridiculous Price Increase - Price went from $5 a month to $150 a month which absolutely ridiculous for what it does.Pricing is based on order count, but we only use this app as a fail safe to save our product data, order count is not relevant.

Ridiculous Price Increase - Price went from $5 a month to $150 a month which absolutely ridiculous for what it does. Pricing is based on order count, but we only use this app as a fail safe to save our product data, order count is not relevant.

Great Customer Service - I appreciate their customer service's prompt and helpful responses. Also, you this sense of security knowing that all your listings are backed up. Thank you so much!

Price went from $9/month to $45/month! - This product is excellent for $9/month, but not for $45 or more! Very unhappy the price was raised without notice - I only found out when I saw my bank statement!