Tripled Monthly Fee - Worthwhile app for $9/month. When they increased 66% to $14.95, I didn't complain, but then they jumped 300% to $45/month. I'll be looking for an alternative or simply rely on Big Commerce's built in site back up. Order, product, and customer data is already kept in my Webgility App. This was just a safety net and not worth $540/year.

Caterhire - We have been using rewind for a numbers of years to back up our website. Customer service response has always been excellent and they take a proactive approach to deal with any issues.

Review - Great customer service, there when I needed them to help me rewind my website from backups.

Fantastic Customer Service - Rewind has a professional, knowledgeable, and kind customer support staff! I had the pleasure of chatting with Brittney and Christopher and both individuals went above and beyond to assist me and answer all my questions. I know if I ever have a question or issue down the road, help is just a quick email away. Thank you again and I look forward to using your service!

Hidden clause - We are closing the store and we wanted to backup the data .apparently you can’t access your data for 6 months. Don’t use this

Easy to set up, works as advertised - It was very easy to set up the service and it has been working just fine.

Price increase issue promptly addressed - I saw a sudden price increase on the most recent invoice which took me by surprise as I never saw any comms or notification about it. I got in touch with the customer support team to enquire, thinking that it might be some sort of error. I got the response within 24 hours and the "Brittney Durston" did a fantastic job of providing the clarification on it. She clearly explained the reasons for price increase and provided details about the new features that would justify the new price. I was offered discount on my next bill to make up for the missed communication and for us to experience the new features of the product which I think is fair. I still think that the price increase is pretty steep and could have been done more strategically as it is going to upset a lot of consumers and force them to deactivate this app merely because of its cost. Having said that, I am very satisfied with the support and we believe that good customer support helps with the confidence in the product. Hence, the 5 star rating.

Great Product - Great product with top notch support, that is always fast and friendly. Despite the recent price increase I would recommend it without hesitation if you can afford it to keep your revenue relevant data protected.

Price Increased - Disappointed that the price has increased to $45 without any warning. We now need to find a new backup service at a reasonable price.

Why the price increase!? - Our bill suddenly, and without warning, increased $100 per month because they take orders into account now. We will be asking for a refund and then we're closing our account.

Ridiculous Price Increase - Price went from $5 a month to $150 a month which absolutely ridiculous for what it does.Pricing is based on order count, but we only use this app as a fail safe to save our product data, order count is not relevant.

Great Customer Service - I appreciate their customer service's prompt and helpful responses. Also, you this sense of security knowing that all your listings are backed up. Thank you so much!

Price went from $9/month to $45/month! - This product is excellent for $9/month, but not for $45 or more! Very unhappy the price was raised without notice - I only found out when I saw my bank statement!

Peace of Mind - We find peace of mind knowing we have Rewind back ups in place if we ever have an issue and need it.

Great support, great product - Rewind has been helpful many times and helped us restore data once thought lost. They always get back to us quickly if there is ever an issue!

Excellent Customer Service - I am really happy with the product and the customer service is truly amazing. So glad I signed up for it.

Great product + Excellent customer service! - The product works great - and every website should have a backup service to save work. But when you need customer service, it's nice to have a business that responds immediately! These guys and gals do that. Highly recommend them.

Customer Service - Customer Service is excellent! Very timely responses and support. I do not need to follow up to get any issues resolved (which are few and far between). We highly recommend them to anyone need to back up their store front.

Helpful & Easy to Use - We use this service as a contingency plan. Setup was not quite as straight forward as it should have been, as it was setup under our developer's name. There were data privacy concerns with this, and the Rewind staff helped swiftly resolve the issue with minimal fuss. Good support when required.

Helpful staff, reliable backups - We have only had to use the actual backup function one time several years ago for a bit of product data that was lost, but it was very simple to retrieve the data from Rewind. Since then, I have just been happy to have the backup available just in case. For the peace of mind, it is absolutely worth the money. The staff is also very helpful and fast to respond to issues and questions.