Why the price increase!? - Our bill suddenly, and without warning, increased $100 per month because they take orders into account now. We will be asking for a refund and then we're closing our account.

Pricing Bait and Switch - The price in the app store clearly says $3/ monthly, but when you download the app its a minimum of $59.00 a month (Most Basic Plan). I would have paid that too had I not felt mislead into downloading. When you have a great product, there is no need to be deceiving or misleading. I immediately felt like I couldn't trust this app/company with my store's API. I don't understand why you would need to be misleading with the pricing when its still relatively affordable and back ups are an absolute must...When you provide a service, client relationship is everything. Deception, no matter the scale, isn't a good way to start these relationships and it's most certainly not a sustainable business model.

Has Potential, but not quite there yet - Very critical review, let me first say they have excellent customer service and quickly reached out to us explaining they do plan on improving every one of the shortfalls mentioned below within the next few months. Rewind has the Right idea, I hope they succeed in soon developing what they say because if so, i'll be back because traditional backups are a hassle. But at the moment basically there's not a chance id depend on this app to save us in an emergency situation. This will NOT do anything close to what Bigcommerce recommends you do for 100% site back. $120,000K in monthly sales revenue generated with our Bigcommerce store but if you're a hobbyist type business this might be fine for what you need. Any company using Bigcommerce as an important or essential part of business operations, Rewind is not your answer. If you're unfamiliar with how to create CVS backups .... than you better figure it out because this Rewind App isn't capable of "rewinding" more than 50% of your stores most important information. Just ask, they'll tell you the same thingIf you have a real emergency, what good is 50% of your information without the other 50%??? Imagine a fire truck showing up on scene to put out a fire with no water, nice of them to show up but with only 50% of what you really need, it just doesn't cut it.Any stored data with this app is not viewable, only time stamped for a restore point by date. Sometimes you don't exactly know when things started to go wrong, it would be a guessing game to pick the best restore point. Great reviews for this app and it's why I tried Rewind but immediately after you make an account they ask for these reviews because if you leave them a review, its helps boost your stores SEO, and its true, but also why this app is way overrated.I felt the need to write this review when I realized after your signed up, they make you jump through some basic hoops to cancel Unlike other Apps. Ok totally my fault for downloading an App I thought could do more than what it actually does, at least give me an "Cancel Button" so I can just move on rather than wasting more of my time.

Easy Setup! Great Support! - The installation of this app was a breeze. So far we are so happy with it and how it seamlessly takes care of everything in the background. Their support is very good and Mike responded promptly and was very engaging. Looking forward to more features this Summer. Thanks!UPDATED 06/29/2017 - Please see my detail comment/reason why I changed my rating from a 5 to a 2 here: https://forum.bigcommerce.com/s/feed/0D51300003hC6z2CAC