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Customer reviews: Rewind Backups

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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

sup...com

Aug 23, 2019  on Bigcommerce

Perfect App so you don't lose it! - It's so nice to know that all of my data is safe and secure for those "just in case" times. Thank you for taking care of this so I don't need to worry!

Mus...com

Aug 19, 2019  on Bigcommerce

Peace of Mind - It's like homeowner's insurance but better. They store everything about our store and you can restore any part from anytime in the last year. Since we have a huge product base, initial backup didn't go through but next day everything was great.

suz...com

Aug 19, 2019  on Bigcommerce

Review - Just signed up for Rewind and it's given us such peace of mind. Now I don't worry if anything happens to our site. In this day and age in the realm of ecommerce, this app is a must!

joh...com

Aug 19, 2019  on Bigcommerce

Customer Support - This is a great piece of mind app. It's simple to set up and gets to work immediately backing up your store. The customer service team, specifically Alyssa C, is 5*. I highly recommend the app and if you have a questions or concerns Alyssa and the team has got you covered.

one...com

Aug 11, 2019  on Bigcommerce

Rewind review - I am new to Rewind but already feel secure in knowing that my website contents can be restored in case of problems. I have had several websites through the past 13 years and know fully well the awful things that can happen to play havoc with a website. I am a BigCommerce customer and do not anticipate any problems with this website, but the small monthly fee for Rewind offers peace of mind that my business will run smoothly as long as I desire to keep working.

eca...net

Aug 09, 2019  on Bigcommerce

APP REVIEW - We have been using Rewind for a little over a month. The service is working smoothly and customer care is efficient and helpful.

val...com

Aug 07, 2019  on Bigcommerce

So intuitive - Rewind Backup has a very easy to use system for recovering all of my store's data, whether I had an issue with an individual product page or many products, or the entire store -- it's easy to access the backup database and find what I need.

sal....au

Aug 05, 2019  on Bigcommerce

Backing up my Website is so hassle-free now! - Have been using Rewind for a month now and love the fact that my website is being backed up on a daily basis. Makes it one less thing I need to worry about and backing up is so very important.

Jul 31, 2019  on Bigcommerce

Great Customer Support - We had a problem with our first restore and contacted customer support for help. I most say that they are great - they got on it ASAP and got use restored right away - Kaleigh in support was awesome! - great communications - always keeping us updated - great job!

rlo...com

Jul 24, 2019  on Bigcommerce

Saved the Day!!!! - We have a site with a complex/large catalog that is maintained through API's. Unfortunately, our developer made a mistake yesterday morning which corrupted 1,000 products. Rewind saved the day. We were able to restore the products to their previous state, then run an inventory update and move forward.

bar...com

Jul 23, 2019  on Bigcommerce

Backup - We have just started with Big Commerce and are so happy knowing that all the data we have worked so hard putting in is safe. Thank you so much for your great APP.

Brett

Jul 18, 2019  on Bigcommerce

Rewind Backup - This is a must need for E-Commerce stores! Having an application that can backup your items can save you hundreds of hours if something goes wrong.

jbu...com

Jul 08, 2019  on Bigcommerce

Easy to Use and It Works - We only recently started using Rewind, but so far so good. Having the peace of mind to restore items or previous versions of our sites is well worth the price.

che...com

Jul 01, 2019  on Bigcommerce

Good support, confusing backup - We had a bunch of images disappear, and tried to rewind without any success. After contacting support, we did eventually get them to help us go back enough to fix the images.

alw...com

Jun 25, 2019  on Bigcommerce

Love it! - Can you imagine having to rebuild your entire store with all its product descriptions and images if a computer crashes, and your store is lost? What a nightmare that would be! So get Rewind and rest easy. It is super easy to install, and Rewind makes restoration a piece of cake. We love knowing that Rewind has our store backed up. Worth every penny!

dbl....ca

Jun 20, 2019  on Bigcommerce

Rewind - So far this has been pretty much set and forget. I have the confidence that my backups are being looked after. Everyone should use this service.

OutdoorTrailCams

Jun 12, 2019  on Bigcommerce

Install and forget about it!! - So far so good. All we had to do was install and it's doing the all the work for us. We hope to never need it but we know it's there if we need it. That is if we don't really forget about it.

pjr...com

Jun 10, 2019  on Bigcommerce

Works for me - Easy installation and gives us assurance that we can get live again very quickly in the event of disaster

inf...com

Jun 09, 2019  on Bigcommerce

Happy with our choice! - Rewind has given us a good piece of mind and reduced our anxieties every time we make structural changes to our platform. The installation is easy.

tyr....au

Jun 06, 2019  on Bigcommerce

Excellent backup sytem - We've been using Rewind for over a year and are very happy with the service.

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