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Customer reviews: Rewind Backups

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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

amj...com

Aug 25, 2020  on Bigcommerce

Best Program Ever! - Rewind is the best decision ever. It was easy to set up and understand. Now, I don't have to worry about losing my inventory, if I decide to make changes.

own...com

Aug 25, 2020  on Bigcommerce

Easy to Setup - Alex D worked with us to first install Rewind on our sandbox. Once we realized how easy it was to install and backup, we also installed in our production store.

tim...com

Aug 25, 2020  on Bigcommerce

Wish I knew you were here - If I had known about you just a week ago, you would have saved me 5+ months work. BigCommerce deleted ALL my photos and no amount of backup spreadsheets and csv files will restore them. Believe me BigCommerce and I have spent the last week trying. If I had known about a $3.00 a month app, ALL OF THE LOSS could have been restored with the click of a button. You NEED this APP ! If you think you don't need this APP, You NEED it more then the next person. Months of work can be lost and unrecoverable with this platform with the click of a button. Protect Yourself and ALL your hard work. Give these people $3.00 and sleep well at night. I now spend my nights reattaching photos (manually) to their product urls.

jef....io

Aug 24, 2020  on Bigcommerce

Rewind review - Rewind is easy to install and use and provides nightly backups without us having to worry.

amo...com

Aug 24, 2020  on Bigcommerce

Back up - I have been using this them three days, but i have been receiving emails from them nightly, and i am very pleased.

ric...com

Aug 19, 2020  on Bigcommerce

Easy and reliable - Easy to setup and works perfectly. We also added a few more integrations to rewind and they worked equally as well.

inf...com

Aug 13, 2020  on Bigcommerce

Essential App for peace of mind - Great app to rest easily knowing things are backed up in case of emergency. Definitely worth the price!

lam...com

Aug 11, 2020  on Bigcommerce

Great Option for Backing Up Your Site - We always knew that once we moved over to BigCommerce we needed to find a solution for backing up our data. As we began to investigate which service to use it became evident pretty quickly based on reviews we read that Rewind was going to be our 'go to' to assist with this. It's every ecommerce retailers nightmare to be informed data has been lost, etc. We didn't want that to be us. Heck, we enjoy sleep a LOT and thus we made the move to utilize Rewind. Thus far the people and their product have been awfully impressive and would highly recommend you find out what we have. Get some peace of mind for you and your business!

ted...com

Aug 05, 2020  on Bigcommerce

good customer service - fully automated back emails sent regularily detailing all data backed up, and quick to reply to any emails. recommended

Aug 02, 2020  on Bigcommerce

Quick and easy! - It was a quick and easy setup. And their support was very responsive as well. Piece of mind for our website.

bre...com

Jul 28, 2020  on Bigcommerce

Rewind Backups - Probably the easiest and most reliable app we have used so far. Still on the seven day trial but so far, all backups have been seamless and appear accurate. Hopefully I never need the backup but nice knowing it is there.

joh...com

Jul 20, 2020  on Bigcommerce

Great tool to have! - Very beneficial to have! They do all the work for you and send you a weekly backup summary. We can relax knowing we are taken care of should something happen to our site. The Rewind people are also very nice and accommodating. Good company to work with!

jfa...com

Jul 17, 2020  on Bigcommerce

Great to use! - We love rewind! we have so many complex products, it's great to know that rewind has our back if there is ever an issue.

car...com

Jul 15, 2020  on Bigcommerce

Rewind is great! - Sets your mind at ease knowing everything is backed up and should anything go wrong, you won't need to put in 100s of hours of work again just to get back to selling! Highly recommend.

sal....au

Jul 10, 2020  on Bigcommerce

Peace of Mind for your website - Worth every cent. Especially if you are a small business with limited resources.

bre....uk

Jul 08, 2020  on Bigcommerce

Been using 3 years - We have been using Rewind for about 3 years now, and all is going well. It is one of those products that you hope you never need, but it does give peace of mind if there was ever a problem.

the...com

Jul 08, 2020  on Bigcommerce

Perfect for peace of mind - I have had the website running for 10 years and touchwood never had an issue, but when I paused recently and had a look at all the products I have established online and how many 1000's of hours have gone into making what it is today, I had a moment of clarity, that if it was gone I would never get it back to this level again. Rewind has taken this possibility and removed it, their customer service before and during setup was fantastic, and the back ups just happen with no active interaction. I have complete peace of mind - Thanks

myr...com

Jul 07, 2020  on Bigcommerce

Super backup solution - This was a simple and efficient way to back up our products and info and we have already utilized it when we accidentally deleted some custom items. Worked as advertised and was a great solution1

thi...com

Jul 07, 2020  on Bigcommerce

Simple and Efficient Solution - We have been using Rewind to protect our store. It is simple to use and very efficient solution. We have peace of mind in case we have a problem!

and...com

Jul 03, 2020  on Bigcommerce

Great tool for a peace of mind - Protect your most valuable ecommerce asset, your store, your data. You may be doing this manually. But it takes time, and you may make mistake. Backing up all your images and theme as well.

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