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Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

web...com

Mar 25, 2021  on Bigcommerce

Easy to use - Definitely easy to use. Just set it and forget it. The biggest benefit of the service is the Peace of mind you get knowing that all the time and effort that goes into your website is backed up in case of some unknown problem.

rya...com

Mar 19, 2021  on Bigcommerce

Amazing Support! - Amazing Support! e had a small issue with installation, and REWIND worked with me until the issue was 100% resolved. I would highly recommend REWIND.

vlo....co

Mar 16, 2021  on Bigcommerce

Excellent Customer Service & Great Tool - Rewind was easy to set up and use and gives us peace of mind that our store is always backed up, should something awful happen. We have restored data on our site a couple of time and it's a very straightforward process and such a relief to have, especially if something terrible happens to the site! The customer service has been excellent as well. Bianca was extremely helpful, responded quickly and resolved my queries efficiently. Would recommend to any size business!

Sal....uk

Mar 03, 2021  on Bigcommerce

Amazing customer service. - I have been using Rewind ever since my store was launched. The peace of mind this app provides is massive so it's worth every penny. Their customer service is world-class too. Kaleigh was very helpful and assisted me with my account issue. Now everything is running like clockwork so I would highly recommend Rewind to all store owners. You need this app in your store if you don't want to lose all your hard work.

hea....uk

Mar 01, 2021  on Bigcommerce

Peace of mind - Price could be better - I was recommended to install rewind by a developer who was shocked that i wasn't backing up my store, especially as i was having issues with BigCommerce in general. It took minutes to set up and i receive weekly communications and updates, and it seems ot be doing a good job. The only reason for 4 stars instead of 5 is the price is misleading - it actually costs a lot more as they base it on your traffic / revenue. As a seasonal business, the higher price is affordable in peak season, but not so much in the down months - i am wondering if they'll take this into account and review my monthly charge?

tho...com

Feb 19, 2021  on Bigcommerce

A must have! - This app is a must have for every store. Super easy to setup and the customer support has been top notch! Restoring large amounts of data literally takes minutes. I would highly recommend this app for every Bigcommerce store owner.

and...com

Feb 16, 2021  on Bigcommerce

Great to know my hard work is being backed up!!! - Rewind is DEFINITELY worth installing/subscribing to. It ensures me that my content is always being backed up and saved in case something were to crash or go wrong. I also use rewind for my other Big Commerce store that isn't yet live! Thank you Rewind!!!

dew...com

Jan 26, 2021  on Bigcommerce

Rewind is very easy to use! - It was very easy to use Rewind to back up my site -- no instructions were required.Also, backing up my site using Rewind is a lot easier than trying to back up all my files manually!

ada...com

Jan 22, 2021  on Bigcommerce

Great Service - This is one of those services that you need, but don't often use. It's great to have the piece of mind to know that you can quickly fix small errors, or recover from large ones. I like the regular update emails they send summarizing the changes since the last backup.

sga...com

Jan 18, 2021  on Bigcommerce

Easy installation - We just got Rewind backup installed, It was beyond easy. The interface is quite simple. We haven't used any restore function yet but it seams to be following orders and product update quickly. You don't need to be a tech to install/use this product.

ksp...net

Jan 09, 2021  on Bigcommerce

Great Service - The best thing I can say about this app is that it is easy and just plain works. Easy to set up and automatic backups make it a breeze.

amr...com

Jan 06, 2021  on Bigcommerce

Great product - Was looking for a good back up solution for our online store and finally found it. Easy to use.

jer...com

Jan 05, 2021  on Bigcommerce

Service & Support - Just needed to say how easy and comprehensive your services are as well as the great customer service team. I wish all of our technology partners were this efficient.

tea...com

Dec 27, 2020  on Bigcommerce

Works perfectly - This integration just works. Provides backup and recovery for most bigcommerce objects such as products, categories etc .

chr...com

Dec 21, 2020  on Bigcommerce

Seemless Intergration, Easy to Use & Peace of Mind - You absolutely should be backing up your store and Rewind provides a simple process to figure out what you need and once you decide you are backing up. Each day your backups go off. I should have put this in place a year ago. Thanks!

inf...com

Dec 17, 2020  on Bigcommerce

Peace of Mind - Having daily backups of our site is a must. Rewind works great and gives us peace of mind.

ach...com

Dec 16, 2020  on Bigcommerce

Peace of Mind! - Great way to have a backup of your store, especially when you start integrating and issues come up, you have peace of mind knowing you can rewind and have your store back to its original state.

mar...com

Dec 09, 2020  on Bigcommerce

Great Customer Service - This app has been good so far - luckily I haven't needed it yet! - but the customer service I've received has been really excellent. They are always really quick to answer me and help with my questions. I'm glad to have the insurance of a backup service, but the even better assurance that the Rewind team will be there if I need help.

Hugh Harriss

Nov 29, 2020  on Bigcommerce

Just in Time! - Took me a few years to finally make the move to Rewind rather than doing the tedious backups myself that were always limited in what I saved every 6 months. I finally decided to get Rewind and believe it or not 1 week later my accounting company completely wiped my entire website of products, including images, pricing, and items that had been set up for the past 6 months. I was incredibly fortunate to have taken this on. Thank you!

viv...com

Nov 25, 2020  on Bigcommerce

Your Service - I am very happy with the service. Just the thought that I could lose my whole website is terribly scary. I feel so much better since signing up with Rewind! The peace of mind is I get from your service is worth so much more than the minimal monthly charge and the fact that you detail to me each week what has been saved is great too! Thank You!

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