Taranker.Com Logo
Rewind Backups logo

Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

it-...com

Sep 14, 2022  on Bigcommerce

Rewind backups - I suggest the use of the application to always have the backup of the e-commerce orders of your store available. With Rewind we have never had problems and the technical support has always been attentive and available for every need and in monitoring the correct backup of our online shop. I really recommend it.

cha...org

Sep 12, 2022  on Bigcommerce

Great app - Rewind backups gives me peace of mind. I like knowing that if something does happen I have a backup.

rus...com

Aug 24, 2022  on Bigcommerce

Highly recommend - Seemless installation. Very responsive support and real peace of mind that if a product , customer, order or webpage/blog is deleted it can be recovered. Would be even better if/when support for Pagebuilder/Widget content could be recovered ( but that will require BigCommerce to surface this via the API which it currently doesn't).

sal...com

Aug 10, 2022  on Bigcommerce

Awesome and Easy - Easy to install and use. Love that my website backs up automatically without me needing to start anything or even be logged in! Support has been great.

ave...com

Aug 05, 2022  on Bigcommerce

Peace of Mind - We have only been a customer of Rewind for a short time and luckily have not needed to use the backup services. In the past on on a different platform we lost about 6 months worth of data which was a nightmare to restore. Rewind gives us peace of mind if the unthinkable were to occur! Happy to have found this APP through Big Commerce!

tri...com

Jul 23, 2022  on Bigcommerce

Warning!!! Read this before installing!!! - DO NOT BUY THIS PRODUCT!!! The software does not work as you would expect. It does not back up products and you have to wait 5-7 days for a technician to look at restoring your website, only to find out it cannot! I can only assume a web-developer has never made a mistake and screwed up when making changes to a website, because if anyone of the 5 star reviewers was ever to have had this happen, they would quickly realize that Rewinds software does NOT work! When put to the test, their customer service agent, says "delete all your products on your live website and then we can do a restore" UN-ACCEPTABLE!!!Who in their right mind would pay for a service like this? It does not work as sold. It is misrepresentation on the highest level! If I could have given 0 stars, I would have! Rewind should be removed from the preferred vendor list of BigCommerce. For that matter, this should be an embarrassment to BigCommerce for putting their name on such a company’s product…I used to rate BigCommerce 9 out of 9, BUT now it is a 5 out of 9 because of their APP management teams refusal to get rid of such a terrible service provider that does not work as represented.

the...com

Jul 13, 2022  on Bigcommerce

Thank Goodness for Rewind - After having Rewind for quite a few years, we recently had one of our web pages partially disappear. No way to correct the problem with Big Commerce tech, and they pointed us to our Rewind app. Alyssa who was so patient and knowledgeable walked me through the steps to find the page and get it working again. So thankful we have the Rewind app. Great tech support! It's there when you need it most!

pau...com

Jul 06, 2022  on Bigcommerce

Rewind Backup Just Works - Having 30+ years in enterprise I.T., I have a great appreciation for software that just works. The regular emailed status reports remind me that it is working.

MYo...com

Jul 05, 2022  on Bigcommerce

Rewind Backup Service - Running 2 Big Commerce sites with a 3rd coming soon, Rewind Backups was the only choice for us. It allows us to seamlessly manage both sites under a single billing account with peace of mind knowing that all our critical data is readily available if needed. I really like the weekly backup reports. The sales team was easy to work with and installing it was a breeze. Thank you Rewind Backups - you have a top-notch product and support team here.

ian...com

Jun 30, 2022  on Bigcommerce

Rewind Backups - seamless & reliable - Given the constant modifications, upgrades and responsibilities of managing data, it is essential to find a reliable backup partner. Rewind's flexible technical support and personal customer service make them a great choice. Many thanks Shelby!

ric...com

Jun 29, 2022  on Bigcommerce

Rewind Backups - If you have a BigCommerce store, you need Rewind ! This has saved us ton's of time and tears as we are navigating all types of updates and changes to our site. Get this now ! Also, Logan in customer service is the bomb.com

eba...com

Jun 24, 2022  on Bigcommerce

Customer Support Rewind - Logan Jones was very helpful getting me a copy of an invoice. He replied back to me quickly and made it very seamless. Thanks

inf...com

Jun 18, 2022  on Bigcommerce

Can you afford not to have this? - With cyber crime ever more prevalent, can you afford to not back up your data? - Great app does what it should with out the fluff.

acc...com

Jun 07, 2022  on Bigcommerce

Great back up option - After losing 3 pages of specially designed content we turned to Rewind so it would never happen again. This is an amazing backup service, easy to set up and has amazing customer support. I would highly recommend this app.

gen...net

May 31, 2022  on Bigcommerce

Great customer services - After a mix-up and great confusion, I cancelled my services and requested a refund, which was immediately honored. Then I realized I was writing the wrong company! I apologized and Alyssa did a "rewind" and re-instated my subscription and I also got to keep the refund for a free month of services.

mit...com

May 24, 2022  on Bigcommerce

Great All Around - It just works! Our team will make mistakes from time to time (some larger than others) which isn't an issue any longer. All we have to do is simply roll back the changes. And we are ready to go! Also, customer support has been great.

hsc...com

May 16, 2022  on Bigcommerce

Set it and forget it - Rewind was the easiest app to implement and have it keep running. I can go and check all backups, initiate one manually and just let it run daily. A true great system for my site.

out...com

May 10, 2022  on Bigcommerce

Peace of mind - Since switching to Bigcommerce we have utilized REWIND for backups and peace of mind. I would highly recommend using REWIND for all of your ecommerce data backup needs.

sal...com

May 10, 2022  on Bigcommerce

Great software - REWIND gives us peace of mind knowing that everything is backed up and secure. I would highly recommend for anyone using Bigcommerce.

sja....ca

May 05, 2022  on Bigcommerce

Peace of Mind! - The Rewind Backups app gives peace of mind that there's always a backup in case something goes wrong. Excellent customer service. Would recommend!

Scroll to Top