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Customer reviews: Rewind Backups

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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

sal...com

May 05, 2022  on Bigcommerce

ReWind for the Win! - Rewind is the perfect solution for our business, and it just got even better. We now run two storefronts with Rewind Backups. The integration of the second store was painless. Their support staff is just as top notch as their product. Always quick, polite. Keep a piece of mind knowing your info is safe and use Rewind Backups!

adm...com

May 05, 2022  on Bigcommerce

Must-Have App - Rewind is really flexible to cater to the size of your website and can easily scale up. Service is pretty fast too, support answers requests in less than 24hrs and extremely friendly. No issue so far. It's been great!

mar...com

Apr 27, 2022  on Bigcommerce

Great system - Rewind is really easy to set-up and use. We've only had it to use one time for a small issue, but this is the type of tool you don't want to be without when you really need it. Set it up now so you don't have to worry about it later!

sty...com

Apr 26, 2022  on Bigcommerce

Amazing and Necessary - Been using them for a few years. Sleep better since as was always backing it all up. Now looking to copy my site and is so easy!!! Saving me at least 1000 hours of work minimum!! Great support too! Just spoke to Logan on their chat about this and she answered my questions professionally and clearly. Thanks Logan!

jos...com

Apr 25, 2022  on Bigcommerce

Life saver - I signed up for this app after I deleted a bunch of products by mistake. Since we have installed Rewind it has been so helpful the whole team often use it and we know if needed we are properly backed up!

amy...com

Apr 22, 2022  on Bigcommerce

The best CTRL+Z! :) - We couldn't wait to add Rewind to our Bigcommerce store for version control, accountability, and over all peace of mind of our site data! The app is easy to use and customer support has been extremely helpful as we got started. We hope we never need to rely on a site backup but it should feels good knowing we'll have it if we need it! Schedule a demo, you won't be disappointed. :)

sal...com

Apr 12, 2022  on Bigcommerce

Peace of Mind - Rewind has saved our butt a couple times already. Restoring deleted or changed products is a breeze! Why work so hard and not back your stuff up.... Thanks Rewind!

nes...com

Apr 11, 2022  on Bigcommerce

Peace of mind - The Rewind App gives us great peace of mind that when we accidentally delete products, webpages or any other page on our website, we can undo and easily restore what we lost.

inf...com

Apr 01, 2022  on Bigcommerce

Rewind App - Hopefully you will never need this app but if or when you do the outcome is amazing! Best app and amazing customer service!!!!!!!!!

adi...com

Mar 25, 2022  on Bigcommerce

Rewind Backups - Our company has been using Rewind since July 2020. It's been a God send on a few occasion, where we needed to rollback content as well as recover data that was accidently deleted. The interface works well for DIY recovery. There have been times where I wasn't able to "click through" steps to recover specific data myself, after a large number of customers were accidently deleted, so I contacted Rewind support and they were happy to help me, which required their own developers building scripts to restore the data that was needed successfully, all in a timely fashion. We at MRH are quite satisfied!

lin....au

Mar 25, 2022  on Bigcommerce

Works well when I needed to use it. - I've only had to use the app once to revert after accidently deleting a bunch of products. It was very easy and intuitive to use and worked perfectly. I would consider this the must-have app if your bigcommerce website is of any importance at all to you.

mik...net

Mar 24, 2022  on Bigcommerce

Peace of Mind - Easy to use! - The best way I can put it is: It's like an insurance policy... you'll be glad you have it when you really need it. We have used Rewind Backups for a couple years now and have found it helpful on many occasions. We have used it to revert to a previous date once and restored lost data on more than one occasion. It is very easy to use and the support was great.

nbo...com

Mar 22, 2022  on Bigcommerce

Great Platform: easy to use - Provides peace of mind knowing that all data is easily accessible should something happen to our site

jvo...com

Mar 17, 2022  on Bigcommerce

Great Customer Support - The folks at Rewind are very easy to deal with as your sites grow. We are now on our third storefront to use this service and have had great customer support along the way with changing subscription plans to match our needs. Definitely recommend this app.

Mar 15, 2022  on Bigcommerce

Saved us months of work! - We lost everything at one point when we did an update to our website and not only did Rewind come to the rescue, but the staff was SUPER helpful and held our hand through the entire process. If you care about your content you must have this on your shop.

sal....uk

Mar 15, 2022  on Bigcommerce

Great app works perfectly - Having Rewind gives us confidence that we can work on our store and not worry about any data being lost. It also has a lovely user interface.

by-...net

Mar 09, 2022  on Bigcommerce

Works Flawlessly Behind the Scenes - A number of years ago before our store was on BigCommerce, we had a website where the hosted server failed. The information had been backed up by the host, and ultimately mostly restored. However, because their focus was not on backups, and the hosting was more of a "side gig," the functionality was never the same after that. When moving to BigCommerce, I performed manual backups of our site. But these occurred only once a month, and sometimes slipped a bit in time because doing this manually is awkward and time consuming. I am so thankful for Rewind always working to keep my backups up to date.

sam....au

Feb 21, 2022  on Bigcommerce

Rewind Backup - Easy to subscribe and apply. Peace of mind backups. Good value for money. Satisfied our organisational security assessment. Weekly updates on backups. Easy to access trail of backups. Haven't had the need to restore anything yet and hope never to have to, but I have no reason to doubt it will be an issue in any case.

ven...com

Feb 16, 2022  on Bigcommerce

Peace of Mind - It just does what it says it will do, in the background, unnoticed until needed. Relatively cheap insurance until the day you need it - then it's priceless. If you are confused about the pricing, contact them. Igor was very easy contact and get us in the right plan ... it's actually pretty straightforward.

sal...com

Feb 08, 2022  on Bigcommerce

Works great - I use Rewind on all of my ecommerce sites just to ensure I have a backup if anything goes wrong at all. Great customer support.

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