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Customer reviews: Rewind Backups

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The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (634)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

ran...com

Apr 26, 2019  on Bigcommerce

I Rely on Rewind - I have had great success using Rewind. Every change I make, or product I add, is logged and saved, plus backups of the entire site are automatic. With the hundreds of hours of work that go into a website, having everything backed up in case of a crash is a critical aspect of site management. You will deeply regret not having your site backed up if something happens, so Rewind's service is a must-have, and well worth the price. I highly recommend Rewind to everyone on BigCommerce.

upt...com

Apr 25, 2019  on Bigcommerce

Peace of Mind - Even though I have a small craft business, I surely would not want to redo my site if something unfortunate happened. Actually, that is the main reason my store in on BC. The last place I tried to set up kept doing crazy upgrades and that meant losing your product and having to relist everything! So far Rewind is working well and hopefully will continue. Thank your for offering this valuable service for a price that is affordable. Please keep it so. Customer Service Rep Annie responded quickly to my issues with the app today. I was provided a work around and was able to resolve. Thank you!

sal...com

Apr 25, 2019  on Bigcommerce

Rewind - Rewind is a no-brainer! I have a very small, hobby-oriented business on the Big Commerce platform. I'm a one-man-band and I can't spend a lot of time worrying about my website and doing serious source control, so a simple, affordable, automatic back up is just right for me! Happily I haven't had to use it but the peace of mind allows me to move on to serving my friends and customers! If I were at the volume where I needed to have a marketing manager running the web side of my business I'd much rather pay Rewind's minimal fees than have my high-priced talent dealing with back ups, much better to be putting great content up and interacting with the users! If you're not using Rewind, you're missing a beat!

sal...com

Apr 25, 2019  on Bigcommerce

Rewind - Rewind is a no-brainer! I have a very small, hobby-oriented business on the Big Commerce platform. I'm a one-man-band and I can't spend a lot of time worrying about my website and doing serious source control, so a simple, affordable, automatic back up is just right for me! Happily I haven't had to use it but the peace of mind allows me to move on to serving my friends and customers!If I were at the volume where I needed to have a marketing manager running the web side of my business I'd much rather pay Rewind's minimal fees than have my high-priced talent dealing with back ups, much better to be putting great content up and interacting with the users!If you're not using Rewind, you're missing a beat!

wav...com

Apr 23, 2019  on Bigcommerce

Installation - Easy to install, configure and use. Best peace of mind insurance we every purchased!

mik....us

Apr 22, 2019  on Bigcommerce

Rewind Rocks! - We've been using Rewind for a couple months and love the automatic incremental backups!

fir...net

Apr 20, 2019  on Bigcommerce

Rewind backup - I am very pleased with Rewind and feel much more secure with my site being backed up. Excellent product. The cost for security is very reasonable.

fir...net

Apr 20, 2019  on Bigcommerce

Rewind backup - I am very pleased with Rewind and feel much more secure with my site being backed up.

arm...com

Apr 12, 2019  on Bigcommerce

Powerful and useful - Very happy we installed this app. It has helped us repeatedly and saved time. The dashboard is clean and intuitive. Great support team. Very responsive and knowledgeable.

eri...com

Apr 10, 2019  on Bigcommerce

So Far So Good - Easy to set up. We've been using rewind for the past few months. We've been impressed by the feature set it offers and the visibility into our process. So far it has provided peace of mind. We haven't had to rewind anything so far.

jor...com

Apr 08, 2019  on Bigcommerce

Peace of Mind! - Rewind works great. Seamless and in the background, you don't even notice it until you need it and all of your hardwork is saved! Not only does it offer peace of mind but it also makes simple mistakes easy to correct with real time backups. Easily worth the small investment

est...com

Apr 04, 2019  on Bigcommerce

Works well and as expected - The app works exactly as we intended to use it. When we have questions about a previous product, we can easily see the old deleted ad.

customerservice

Apr 03, 2019  on Bigcommerce

Peace of Mind - Very easy to use app. I now know that if something gets messed up its an easy "rewind."

ide...com

Apr 03, 2019  on Bigcommerce

worry free! - Have not needed to actually "use" it yet and I hope we won't have to but it prevents us from worrying about accidentally making a big change that will mess up the whole site!

sal....au

Apr 03, 2019  on Bigcommerce

Peace of mind! - Having previously deleted about 500 product images accidentally , I immediately got Rewind and I now have the comfort to know that I will never have this happen again. It's worth every cent!

sal....au

Apr 03, 2019  on Bigcommerce

Peace of mind! - Having previously deleted about 500 product images accidentally , I immediately got Rewind and I now have the comfort to know that I will never have this happen again.It's worth every cent!

Tim...com

Apr 03, 2019  on Bigcommerce

So Far So Good - I have been using rewind service for a bit now - haven't had to actually "Use" it and I hope I don't but seems like a good insurance policy at a reasonable price.

kri...com

Apr 02, 2019  on Bigcommerce

Happy with service - Happy to have this service! It gives us peace of mind to know our shop is backed up.

sal...com

Apr 02, 2019  on Bigcommerce

Only Option - Rewind is the only option for a BC store. I needed to rewind on a weekend and could't because there is no automatic way for a user to restore a backup themselves, you need to contact support. The problem is support is close on the weekends so you are SOL until Monday. Rewind is a better than nothing option, but it is far from ideal. The fact that BC doesn't offer a backup solution natively is ridiculous in 2019. Plus it is annoying that rewind will keep emailing you. I received a email for this review.

BCAPI User Do Not Delete

Apr 01, 2019  on Bigcommerce

Rewind Backup for the Win! - Rewind Backup seamlessly backups our store with zero interruptions. It's great to know if a data loss occurs. Rewind has our back. We highly recommend Rewind Backup. Cory Griffin Business Development/ Marketing

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