Taranker.Com Logo
Rewind Backups logo

Customer reviews: Rewind Backups

Develop by Verified
<h3>What Merchants Think</h3> <p>Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.</p> <h3>Key Strengths</h3> <ul> <li>Exceptional customer service with swift, helpful responses</li> <li>Reliable backup and restoration capabilities for peace of mind</li> <li>Ease of setup and use</li> <li>Proactive problem resolution by support staff</li> </ul> <h3>Common Concerns</h3> <ul> <li>Significant and abrupt price increases, lacking sufficient prior notice</li> <li>Some instances of service failures during critical data restoration</li> <li>Pricing model based on order count, which may not align with user needs</li> <li>Limitations accessing data immediately after service termination</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.</p>

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

Mike Gatton

Apr 12, 2018  on Bigcommerce

I needed Confidence - A a multi-million dollar company IT guy who is responsible for making sure if a crash occurs in the system, I am able to get things back up and running as though nothing happened. Rewind has given me the confidence in data backup that I have long been looking for. Thanks REWIND-Mike

inf....au

Apr 12, 2018  on Bigcommerce

Rewind Is A Must - Fancaps, trusts Rewind to backup our store and its products, ensuring our assetts are protected. Rewind is a brilliant App which we trust, highly recommend and speak very highly of. Super efficient and dead simple to operate and to establish the content being backed up. Its rather simple, click, register and enjoy piece of mind that Rewind has you protected. Highly Recommend.

ord...com

Apr 12, 2018  on Bigcommerce

The best backup solution for BC stores. - Rewind will really give you a peace of mind. Everything is automatically backed up. It's also super easy to restore to earlier version of anything in your store. We just love it! A++++ to the developers of this app.

tra...com

Apr 12, 2018  on Bigcommerce

Great piece of mind! - Its great knowing that I will always have a reliable backup if I screw something up! Thanks Rewind!

tob....uk

Apr 12, 2018  on Bigcommerce

Peace of Mind - This app is easy to use and leaves us with peace of mind that anything can be fixed. Awesome product.

Horacio Ruiz

Apr 12, 2018  on Bigcommerce

Happy to know we're covered - We've never had to backup but it's great to have Rewind backing us up. I can't imagine the amount of work that would have to be invested again with no backups. Totally necessary!

mcn...com

Apr 12, 2018  on Bigcommerce

Install Once...Backup Forever - The installation process is painless. Although we have not had to restore, it's nice to know our most current data is always backed up. I would recommend Rewind to any Big Commerce user.

jas...com

Apr 02, 2018  on Bigcommerce

Incredibly Simple - The setup was so easy. We needed to make some changes to our database and at the last minute found rewind to back everything up. So far we having had to restore any part of our store, but its great to know rewind has our backups, just in case the time ever comes.

jac...com

Mar 26, 2018  on Bigcommerce

Amazing install - Took 30 seconds to install - no kidding. Spoke to customer support to get the story behind the story. There is none! They really know what they are doing. Totally seamless.

rob...com

Mar 19, 2018  on Bigcommerce

Everyone Needs This App - We signed up with Rewind and couldn't be happier. Rewind Backups provide the critical business function that every business needs in today's unpredictable technical environment.

eth...com

Mar 07, 2018  on Bigcommerce

Saves a lot of time - We've had to use this a few times - saves a big headache. The backups run seamlessly without any real setup required.

Henry Maia

Mar 01, 2018  on Bigcommerce

Best way to save my tiles catalog! - I like having peace of mind that our entire catalog is being backed up daily. Excellent customer service!

daw...com

Mar 01, 2018  on Bigcommerce

So far so great! - I am happy to say that we haven't needed to use our backups but knowing they are there is a huge relief. We have thousands of SKUs that would be devastating to lose, and manually backups just weren't cutting it (mostly because I would forget) - thanks Rewind!

cha...com

Mar 01, 2018  on Bigcommerce

Rewind Back-up - We lost our website and all the accumulated data a few years ago. It was a disaster and took me weeks to fully recover. Once we ran across the Rewind app it was a no brainer. You have insurance for everything else why not your website? Great service and peace of mind.

bia...lub

Mar 01, 2018  on Bigcommerce

Peace of Mind - This app just allows our team to progress without worrying about loosing our products or important information. The price is fair and it's definitely worth the peace of mind knowing our data is protected.

dea...com

Mar 01, 2018  on Bigcommerce

Very Useful And Reassuring - My team puts a lot of effort directly into the BigCommerce interface. There's a constant concern that we'll loose our work. The most common occurrence is multiple people working on the same product page at once. If one person submits an old form, it'll over-write some-one else's work. With Rewind, we can correct those issue immediately. With Rewind installed, my team is much more confident to constantly improve our BigCommerce site.

Bradley Rosen

Mar 01, 2018  on Bigcommerce

Simple Smart App - 1000% Easy and worth not losing sleep that I'll lose my data. Very simple! Working great! A No-Brainer!

kho...com

Mar 01, 2018  on Bigcommerce

Rewind - Easy to install, wonderful to have the safety of knowing our content is available if necessary. Communication with the company has been helpful.

bru....ca

Mar 01, 2018  on Bigcommerce

Rewind - Backups - Easy to install, Rewind is THE must have BigCommerce app to backup all your products, web pages, etc.. of your website. The powerful and simple interface allows you to control, browse and retrieve archived products with a few clicks. Their team is also very friendly to answer any of your questions.

web...com

Mar 01, 2018  on Bigcommerce

Rewind Backup Review - Rewind is a great tool. When we first launched our website, we were manually backing up data because Bigcommerce did not have an automated solution. Every month we had to copy over all of the data; orders, customers, templates, images, etc...you name it. If we did not back it up manually and lost data, then we would lose months of work. Thanks to the Rewind app, we no longer have to spend the time and resource. I'm also glad Rewind is continuing to add additional items that it backs up. - Thank you

Scroll to Top