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Customer reviews: Rewind Backups

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<h3>What Merchants Think</h3> <p>Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.</p> <h3>Key Strengths</h3> <ul> <li>Exceptional customer service with swift, helpful responses</li> <li>Reliable backup and restoration capabilities for peace of mind</li> <li>Ease of setup and use</li> <li>Proactive problem resolution by support staff</li> </ul> <h3>Common Concerns</h3> <ul> <li>Significant and abrupt price increases, lacking sufficient prior notice</li> <li>Some instances of service failures during critical data restoration</li> <li>Pricing model based on order count, which may not align with user needs</li> <li>Limitations accessing data immediately after service termination</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.</p>

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

sal...com

Mar 01, 2018  on Bigcommerce

I think I found What I needed - We've been doing manual backup since we started. Now that we hire extra help to increase our product catalog we needed a way to backup our entire store (Orders, Prodcuts, etc.) without a time consuming process. Rewind does it all! and right away. We add a product and it is backed up instantly.We are very satisfied with the app!

big....uk

Mar 01, 2018  on Bigcommerce

Takes the pressure off... - Takes the pressure off knowing I can pull back products if they're deleted or an import has gone wrong.

sal...com

Feb 27, 2018  on Bigcommerce

No-brainer backup - Installation and setup is basically instantaneous. Just add the app to your store and signup for a plan. Now that a couple of weeks have past since activation, I see that all critical data was safely backed up. If it will ever come to a restoration need, then I hope the process is equally simple and painless. Highly recommended!

inf...com

Feb 01, 2018  on Bigcommerce

Backup for BigCommerce - We chose Rewind for a backup system for the new store we will be launching later this month. They are still working on their product for the BigCommerce platform, but when I ran into a problem and needed items restored, the team at Rewind got me up and running quickly. It is added security knowing our site is being protected and that if we have a problem the Rewind team provides quick response to resolve it.

adm...com

Jan 06, 2018  on Bigcommerce

Rewind is the Smart Choice - Rewind is the smartest choice option. Don't risk losing everything; just get Rewind and have peace of mind. The bottom line is the monthly subscription is a very small price considering what is at risk in business.

sal....au

Jan 04, 2018  on Bigcommerce

Rewind Just Works - Having Rewind take care out of back ups makes life easier, it just happens & the backups are complete, lets me concentrate on my customers knowing that when I need it a back up is on hand, happy we chose Rewind.

rac...com

Dec 05, 2017  on Bigcommerce

Works seamlessly, could not be easier:) - Rewind is exactly what Texas Aeroplastics needed. The backups are completely seamless and happen automatically. Now we can focus on making plastic airplane parts instead of worrying about buyplaneparts.com's online security or failures. We are happy with Rewind!

con...com

Dec 03, 2017  on Bigcommerce

You can't buy piece of mind like Rewind! - We used to run manual processes for backing up our information. Cost savings is a huge deal for us on doing our own maintenance. However, as a 2 person/family owned shop, time can't be bought back. While we could continue to do our manual processes, the minutes we get back by using Rewind allows us extra time to cater to our customers and be with our Familia. Rewind even reached out to us to learn more about our business and our needs. This goes hand in hand with our business on making sure people's needs are met and they feel like family. Pleased we made the choice to go with Rewind!

k1c...com

Oct 31, 2017  on Bigcommerce

Rewind App (ease of use) - Great app. All the heavy lifting is done in the background while you work on fine tuning your site. On less thing to worry about.

sto...com

Oct 19, 2017  on Bigcommerce

Value Well-Understood - Definitely good to have and hope to never need! Keep up the good work, team.

jes...com

Oct 17, 2017  on Bigcommerce

Easy and Effective - This was easy to install and provides peace of mind knowing that backups are happening in the background.

nic...com

Oct 13, 2017  on Bigcommerce

Simple and easy - Simple and completely effortless install - Works in the background with no issues.

Per...com

Oct 11, 2017  on Bigcommerce

Great peace of mind - Rewind give our company peace of mind knowing we can get our data back just in case of an accidental delete. We have had this happen in the past and it took weeks to fix so knowing we have this protection is great.

con...com

Sep 30, 2017  on Bigcommerce

Rewind app review - We had an issue where we had to re-enter all of our photos for all of our products and were told about Rewind. Super happy we have a back up now so we don't run into that issue again!

Pam Older

Sep 26, 2017  on Bigcommerce

Rewind works Great! - This app backs up my website data so I can rest easy It’s very easy to set up and cheap! Worth it!

Team KiraGrace

Sep 19, 2017  on Bigcommerce

hmmm.. - After reading the review below this, I am going to have to search for a better back-up solution.

wha...com

Sep 17, 2017  on Bigcommerce

Rewind is the best!!! - Had to upgrade our monthly plan with Rewind so we contacted them and were greeted immediately. I explained our situation and within 5 minutes they upgraded us. Hassel free transaction and awesome customer service. Now we have piece of mind that all of your store's data is protected and easily accessible. We recommend this app to every ecommerce store.TNT Cart Parts Team

sha...com

Sep 16, 2017  on Bigcommerce

Has Potential, but not quite there yet - Very critical review, let me first say they have excellent customer service and quickly reached out to us explaining they do plan on improving every one of the shortfalls mentioned below within the next few months. Rewind has the Right idea, I hope they succeed in soon developing what they say because if so, i'll be back because traditional backups are a hassle. But at the moment basically there's not a chance id depend on this app to save us in an emergency situation. This will NOT do anything close to what Bigcommerce recommends you do for 100% site back. $120,000K in monthly sales revenue generated with our Bigcommerce store but if you're a hobbyist type business this might be fine for what you need. Any company using Bigcommerce as an important or essential part of business operations, Rewind is not your answer. If you're unfamiliar with how to create CVS backups .... than you better figure it out because this Rewind App isn't capable of "rewinding" more than 50% of your stores most important information. Just ask, they'll tell you the same thingIf you have a real emergency, what good is 50% of your information without the other 50%??? Imagine a fire truck showing up on scene to put out a fire with no water, nice of them to show up but with only 50% of what you really need, it just doesn't cut it.Any stored data with this app is not viewable, only time stamped for a restore point by date. Sometimes you don't exactly know when things started to go wrong, it would be a guessing game to pick the best restore point. Great reviews for this app and it's why I tried Rewind but immediately after you make an account they ask for these reviews because if you leave them a review, its helps boost your stores SEO, and its true, but also why this app is way overrated.I felt the need to write this review when I realized after your signed up, they make you jump through some basic hoops to cancel Unlike other Apps. Ok totally my fault for downloading an App I thought could do more than what it actually does, at least give me an "Cancel Button" so I can just move on rather than wasting more of my time.

dct...net

Sep 11, 2017  on Bigcommerce

Rewind app - Rewind is an excellent app that has given us the backup capability on our BigCommerce store we have been looking for. It backs all our products, categories, IMAGES (!!!), and even things like bulk pricing and option sets we were not able to back up before. It runs automatically or we can tell to do a manual backup at any time. Highly recommend it for BigCommerce store users so that you don't lose products and spend hours and days trying to recover the information.

cus...com

Sep 11, 2017  on Bigcommerce

Rewind Backup App - We are SO happy to have this App for automatic backups. What a relief! We definitely won't miss the drudgery involved in making full manual backups of our Big Commerce site. While we will still occasionally make a manual backup version to keep for emergencies, the time savings and peace of mind is HUGE!

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