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Customer reviews: Rewind Backups

Develop by Verified

The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

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Reviews (633)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

Patti Fabrick

Jun 19, 2017  on Bigcommerce

Great Product And Piece Of Mind! - Great product and piece of mind. No more manual back-up of products, images and descriptions. Excellent!

NuMercy.com

Jun 16, 2017  on Bigcommerce

Easy Setup! Great Support! - The installation of this app was a breeze. So far we are so happy with it and how it seamlessly takes care of everything in the background. Their support is very good and Mike responded promptly and was very engaging. Looking forward to more features this Summer. Thanks!UPDATED 06/29/2017 - Please see my detail comment/reason why I changed my rating from a 5 to a 2 here: https://forum.bigcommerce.com/s/feed/0D51300003hC6z2CAC

bil...com

Jun 05, 2017  on Bigcommerce

Easy Setup - Easy and simple to setup. With the thousands of hours poured into making a website, this is an obvious choice for insuring that your hard work isn't lost. Hope I never have to use it, but if I do, I am certain that I will be happy that I have paid for the service. I love that everything is automated and runs without anyone having to do anything at all.

kja...com

May 22, 2017  on Bigcommerce

Rewind Backup - I've wanted a service like this for years as a BigCommerce customer. If you make a lot of revisions to your product, and especially if you use bulk update tools which can wreak havoc if you make even a minor mistake in the upload, you will wish you had a service like Rewind. I haven't had to restore any products yet but glad to know I can now. It would be great if they add backups to our Bigcommerce web pages like category pages.

Gene Constant

May 03, 2017  on Bigcommerce

Rewind automated back-up - I found this much needed back-up app to set-up very easily. No problems whatsoever! Price is awesome and the customer service is first rate. I have been an ecommerce user since 1998 and there has never been so easy to use and inexpensive service in my 20 years of being an online merchant. I give it 5-Stars!

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