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Customer reviews: Rewind Backups

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<h3>What Merchants Think</h3> <p>Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.</p> <h3>Key Strengths</h3> <ul> <li>Exceptional customer service with swift, helpful responses</li> <li>Reliable backup and restoration capabilities for peace of mind</li> <li>Ease of setup and use</li> <li>Proactive problem resolution by support staff</li> </ul> <h3>Common Concerns</h3> <ul> <li>Significant and abrupt price increases, lacking sufficient prior notice</li> <li>Some instances of service failures during critical data restoration</li> <li>Pricing model based on order count, which may not align with user needs</li> <li>Limitations accessing data immediately after service termination</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.</p>

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

adm...com

Sep 08, 2017  on Bigcommerce

Customer Service - I needed to change my email address for invoicing purposes and Noah responded quickly and resolved the issue promptly. Thank you Noah!

for...com

Sep 04, 2017  on Bigcommerce

This backup system works perfectly for our needs. - We use an app that in worst case may delete some of our onsite SEO work on product pages. After installing Rewind, I feel much more at ease. Now that we have a great backup system we don't need to worry about losing countless of working hours and a lot of money spent!

kat...com

Aug 25, 2017  on Bigcommerce

Peace Of Mind - This gives us a huge peace of mind. We are nearly 10000 individual sku's and knowing rewind will back them up and show when the item was changed is a huge peace of mind- thanks

ste...com

Aug 23, 2017  on Bigcommerce

Easy + it works = peace of mind - We've just finished the week trial and have used it to restore several mistakes when updating photos or descriptions. No stress, just go to your apps, click Rewind and look in your vault - the most recent work is right there. Open what you need, see the timeline and click the version you want - no more worry! Each and every item is backed up in real time as any change is made - inventory changes from staff or orders, updates to the item or anything else. Your entire site is backed up daily as well. This is what peace of mind looks like!

sal...com

Aug 09, 2017  on Bigcommerce

Safety Net - This app gives me the peace of mind to know we have a safety net in case of hackers or any data problems down the road.

kcr...com

Jul 30, 2017  on Bigcommerce

Brings Peace of Mind - After losing info, I got Rewind and for $5 a month, I worry no more. That will never happen again! Thanks Rewind!

cor....au

Jul 16, 2017  on Bigcommerce

Peace of mind - Great to know that our key information is being backed up automatically! Incredibly easy to install and very helpful team. Thanks!

sty...net

Jul 11, 2017  on Bigcommerce

Quick to Install, Easy to Use and It Works! - The thought of recreating over 1000 products has been a source of anxiety for years. This great service ensures all the work you have done on your website will not be lost, for a price that is almost unbelievable. One click installations is simple to use, in minutes we could view all our products in Rewind, so we were sure that the backup was complete. Quick, Easy and Affordable for everyone!

Graeme Olsen

Jul 06, 2017  on Bigcommerce

Easy To Set Up - Literally set up within minutes and then you can completely forget about it while it does it's work...

Adm...com

Jul 03, 2017  on Bigcommerce

Set, go and forgot! - As soon as we came across rewind we knew this is something we need and will use! Great product with one click installation which makes it super easy to use! Oh, and the price. The price is way too good compare to all other backup services. For just $5 you are getting great value and great service. Thank you Mike and the rest of the team!

adm...com

Jul 03, 2017  on Bigcommerce

Set it and forget it. - So far this app is doing great. Easy to install and it gives you peace of mind knowing your products are all securely backed up. Looking forward to new developments and expansions for this app.

John Ciarlone

Jul 03, 2017  on Bigcommerce

So far so good! - I am happy with this so far. I have been told that there are more great things to come with this app, so I am looking forward to that. I personally would like to see 100% full backups like templates, sku's, etc. I like it that it's basically baked into BC so restoring looks very simple.

pau....uk

Jul 02, 2017  on Bigcommerce

So pleased to have my products backed up! - I have spent 2 years getting 600 products onto my website. My worst nightmare was to lose 2 years of work! When I stumbled across 'Rewind' it was a no-brainer. For just $5 per month I had all of my products backed up every night. It was easy to install, and the products were backed up almost instantly. It's brilliant, and gives me great peace of mind. Looking forward to enhancements to back up 'Reviews' and 'Categories' too! I thoroughly recommend this product. Paul @ Body and Mind Studio, UK.

mar...com

Jun 28, 2017  on Bigcommerce

Rewind App - The app just switched my pricing and it increased by 800%. From $5 to $45 a month. Good bye.

Alan

Jun 21, 2017  on Bigcommerce

Cool App = Peace-of-Mind - Easy to use app that gives us peace-of-mind knowing that everything is backed up. It's funny how Bigcommerce doesn't provide this service by default...

Patti Fabrick

Jun 19, 2017  on Bigcommerce

Great Product And Piece Of Mind! - Great product and piece of mind. No more manual back-up of products, images and descriptions. Excellent!

NuMercy.com

Jun 16, 2017  on Bigcommerce

Easy Setup! Great Support! - The installation of this app was a breeze. So far we are so happy with it and how it seamlessly takes care of everything in the background. Their support is very good and Mike responded promptly and was very engaging. Looking forward to more features this Summer. Thanks!UPDATED 06/29/2017 - Please see my detail comment/reason why I changed my rating from a 5 to a 2 here: https://forum.bigcommerce.com/s/feed/0D51300003hC6z2CAC

bil...com

Jun 05, 2017  on Bigcommerce

Easy Setup - Easy and simple to setup. With the thousands of hours poured into making a website, this is an obvious choice for insuring that your hard work isn't lost. Hope I never have to use it, but if I do, I am certain that I will be happy that I have paid for the service. I love that everything is automated and runs without anyone having to do anything at all.

kja...com

May 22, 2017  on Bigcommerce

Rewind Backup - I've wanted a service like this for years as a BigCommerce customer. If you make a lot of revisions to your product, and especially if you use bulk update tools which can wreak havoc if you make even a minor mistake in the upload, you will wish you had a service like Rewind. I haven't had to restore any products yet but glad to know I can now. It would be great if they add backups to our Bigcommerce web pages like category pages.

Gene Constant

May 03, 2017  on Bigcommerce

Rewind automated back-up - I found this much needed back-up app to set-up very easily. No problems whatsoever! Price is awesome and the customer service is first rate. I have been an ecommerce user since 1998 and there has never been so easy to use and inexpensive service in my 20 years of being an online merchant. I give it 5-Stars!

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