Bigcommerce Real-time support apps 2025

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tawk.to

Free live chat app for real-time customer support in BigCommerce. Show more

Tawk.to is a versatile Live Chat application designed to enhance customer interaction within your BigCommerce store. This tool allows businesses to provide real-time support with unlimited messaging, ticketing, and a dedicated Knowledge Base, all at no cost. Compatible with all modern browsers, tawk.to was developed to meet the increasing demand for immediate, human responses in digital customer service. By installing tawk.to, you ensure that you never miss a lead or sale, with its availability across iOS, Android, Windows, and Mac OS X platforms keeping you connected wherever you are. The app flawlessly integrates into your BigCommerce setup, enabling real-time assistance during critical decision-making moments for customers. Trusted by more than 4 million companies globally, tawk.to is 100% free with no restrictions on agents, chat volume, or widget placements. Furthermore, tawk.to provides 24x7-365 live support through various channels, ensuring continuous assistance for your business needs.

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Ticket management

Real-time chat

Knowledge base

Unlimited messaging

Try for Free

neetoChat

Support your customers in real-time through live chat Show more

neetoChat is designed to enhance your customers' shopping experience by providing seamless support, ensuring they stay focused on their shopping journey. Often customers face roadblocks that require quick assistance, and neetoChat offers the ideal solution to help them get back on track effortlessly. The application boasts an intuitive and straightforward installation process, with no need for complex configurations, making it easy to set up in just a minute. Its user-friendly interface is supported by a simple Knowledge Base, ensuring that navigating through features is hassle-free for both you and your customers. With neetoChat, you can efficiently manage and view all orders directly from the chat support screen. It allows you to process refunds, modify shipping addresses, and handle order cancellations, restockings, and refunds with ease, all within the app's environment. This ensures a smooth operational workflow, ultimately enhancing customer satisfaction and boosting sales.

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Simple setup

Change shipping address

Order management

Real-time support

Manage cancellations

Hassle-free refunds

Install App

Desku - Helpdesk, Chatbots & Livechat

8.2

2 Reviews

Comprehensive support platform: live chat, chatbots, surveys, macros, audience targeting. Show more

Desku is a comprehensive customer support platform designed to enhance service for small to medium-sized businesses through automation and seamless integration. Its robust features include a centralized email inbox, live chat, and a flexible Knowledge Base, all essential for efficient customer communication. With Desku, Ecwid vendors can connect multiple stores, allowing them to manage customer support across various locations effortlessly. The platform’s No Code Chatbots Builder makes it easy to create chatbots without technical expertise, enhancing customer interaction through automation. Personalized communication is made possible with Dynamic Liquid Variables, which allow messages to be tailored based on specific conditions. Additionally, Desku offers an intuitive Survey Builder for creating engaging surveys, providing valuable response insights. Efficiency is further boosted with features like time-saving Macros and a chatbot that allows customers to check order status using just their order ID and delivery postal code. Finally, the Eyecatcher feature in Desku's Live Chat widget helps target the right audience with timely and relevant interactions, optimizing customer engagement.

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Multiple store support

Live chat

Audience targeting

Personalized messaging

Survey builder

No code chatbots

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Real Profit

Track and analyze store profits efficiently with Real Profit's intuitive dashboard. Show more

Real Profit is a comprehensive app designed to help store owners effortlessly calculate and analyze their profits. By integrating key data points such as product costs, orders, shipping charges, transaction fees, and other expenses, it provides a holistic view of your store’s financial health. Its intuitive dashboard allows for easy tracking and management of profit margins, making it ideal for both budding entrepreneurs and seasoned business owners. With Real Profit, quickly assess the financial performance of your store and make informed decisions to enhance profitability. Streamlined and user-friendly, this app ensures that essential financial insights are always at your fingertips, ultimately empowering you to maximize your business's success. Whether you’re looking to optimize costs or increase revenue, Real Profit is your go-to tool for achieving financial clarity and growth.

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Web2Chat

Real-time chat and order updates to enhance customer support Show more

Web2Chat is an innovative app designed to streamline customer support by enabling users to check their order status directly within your store. By entering their email or order number, customers can self-serve and obtain real-time updates, significantly reducing the volume of support inquiries. This functionality not only enhances customer satisfaction but also liberates your support team to focus on more complex queries. During live chat interactions, support staff have seamless access to order details, facilitating quicker and more informed responses to customer inquiries. Web2Chat is an ideal solution for merchants seeking to improve communication channels and optimizing support efficiency with minimal effort. It is a perfect tool to elevate your store's service quality while maintaining smooth and hassle-free operations.

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Customer engagement

Streamlined communication

Real-time chat

Order updates

Efficient responses

Install App

Live Chat & AI ChatGPT : Orka

$9.99-$299 / Month

9.2

21 Reviews

"Real-time chat boosts engagement and converts visitors into customers." Show more

Orka Live Chat & AI ChatGPT is a powerful tool designed to enhance your online store's customer interaction by facilitating real-time communication with visitors. This app allows you to engage directly with your store's audience, efficiently answering queries and elevating the overall customer experience. With a simple setup process and effortless usability, you can dive into meaningful conversations that transform site visitors into loyal customers. Seamlessly embedded in your dashboard, Orka offers a chat experience that stands out, ensuring that your engagement is as seamless as it is effective. The app is fully integrated with Shopify, offering a user-friendly interface and mobile-responsive design to ensure connectivity and accessibility across all devices. Choose Orka to connect, chat, and convert effortlessly, taking customer engagement to new heights.

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User-friendly interface

Easy setup

Real-time engagement

Mobile-responsive

Install App

Webkul Helpdesk Support‑UVdesk

$36 / Month

8

20 Reviews

Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.

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Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

Install App

bd Chat ‑ AI Customer Support

$4.9-$49.9 / Month

8.2

4 Reviews

100% FREE Customer support made immediate and powerful! Show more

BoudrawAI - Sales & Orders Bot revolutionizes the way customers engage with online stores by offering an intelligent, 24/7 AI agent. This advanced bot assists with product research, comparisons, order updates, and general inquiries, continuously learning and evolving to minimize the need for human intervention. With features like knowledge gathering from chats, it seamlessly adapts to your business needs over time. BoudrawAI also offers extensive reporting and alerts, allowing businesses to swiftly respond to customer requests. The app enhances branding through customization options, ensuring the AI agent aligns with your brand identity. Additionally, BoudrawAI integrates with Shopify, effectively managing orders, products, and returns, and even makes AI-powered phone calls to customers for updates. This comprehensive solution optimizes customer service, making it easier than ever to meet the dynamic needs of your business.

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Shopify integration

Order updates

Product research

24/7 ai agent

Knowledge gathering

Branding customisation

Install App

Webkul Whatsapp Integration

$10-$30 / Month

Offer real time human support| live chat| Customer support| Show more

Webkul WhatsApp Integration is a versatile app designed to enhance customer engagement and streamline communication on your online store. With its customizable chat widget, you can tailor the initial chat message and widget name to suit your brand's voice and style. The app allows you to efficiently manage customer interactions by supporting multiple operators and dedicated teams, ensuring that queries are handled by the right team. Additionally, the app features an attractive WhatsApp share button that can be easily added to both product and collection pages, allowing customers to share their favorite finds with just a click. Streamline your sales strategy with the cart abandonment feature, which automatically sends recovery messages, potentially boosting your sales by re-engaging lost customers. The app is easy to set up with a one-click installation process and single-click code injection, making it a seamless addition to your store's workflow. Overall, Webkul WhatsApp Integration simplifies customer communication while enhancing the shopping experience.

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One-click installation

Customizable widget

Automated cart recovery

Multiple operators

Instant chat widget

Team assignments

Install App

Formilla Live Chat + Chatbot

$17.49-$74.99 / Month

8.2

41 Reviews

Live chat and chatbot to increase sales and improve support! Show more

Formilla Live Chat + Chatbot is a powerful tool designed to enhance customer interaction and boost sales through real-time chat and intelligent chatbots. By integrating a "Chat with us" button on your website, you can provide immediate customer support, which is preferred over traditional phone and email communication. With flexible packages starting from a free plan for single users to advanced premium options, Formilla Live Chat caters to businesses of all sizes. Its marketing popups provide an innovative way to engage customers, increasing conversion rates. Additionally, the app allows you to monitor website visitors in real-time and initiate chats to build connections. The 24/7 chatbot feature helps in automatically qualifying leads and marketing products, ensuring efficiency even when you’re offline. With mobile app support, Formilla Live Chat enables you to stay connected with your customers from anywhere around the globe.

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Real-time chat

Visitor monitoring

Lead qualification

Mobile apps

Marketing popups

Install App

HelpIQ‑AI Customer Support

$21-$61 / Month

HelpIQ: AI-Powered Omni-Channel Customer Service Show more

HelpIQ is designed to transform customer service efficiency by leveraging the power of AI, enabling swift resolutions to customer inquiries. This app seamlessly integrates with your Shopify store, offering real-time insights into customer orders and providing a comprehensive 360-degree view of support tickets. Key features include advanced AI tools for summarizing conversations and suggesting appropriate responses, along with an AI Chatbot that can autonomously handle common issues, freeing up your team for more complex tasks. HelpIQ provides comprehensive omnichannel support, allowing you to manage customer interactions across chat, email, WhatsApp, Instagram, and Facebook from a single platform. The app also offers real-time metrics analysis, enabling you to monitor ticket data and enhance team performance by setting clear priorities. Collaborative features such as note-sharing and ticket assignments ensure your team can work together effectively, ensuring customer satisfaction and support efficiency.

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Ai chatbot

Real-time insights

Team collaboration

Omni-channel support

Metrics analysis

Ai summariessuggestions

Install App

Full.do support widget

$99-$1100 / Month

"Seamless eCommerce support: Real-time chat and voice for personalized service." Show more

The Full.do Support Widget revolutionizes customer service in eCommerce by enabling direct customer and agent interaction via voice or chat calls directly from the browser. As soon as a new customer visits your site, the app automatically identifies their language and location, seamlessly connecting them to a suitable representative for a personalized, real-time experience. By integrating with your store's backend, Full.do provides access to inventory, product details, and order information, empowering reps to efficiently handle queries, assist with returns, modify orders, check stock levels, and offer tailored recommendations. This personalized support enhances conversion rates, boosts cart sizes, and encourages repeat business, effectively bringing back the human touch to online shopping. Full.do offers comprehensive, round-the-clock customer support at a fraction of the cost, ensuring your online store remains connected with every customer. Enhance your eCommerce platform with Full.do, the future of experiential eCommerce, transforming every shopping journey into an engaging, end-to-end personal experience.

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Order management

Real-time chat

Personalized service

Voice support

Language auto-detection

Location-based rep connection

Add to Site

Google Reviews - Designers Cut

$2.49 / Month

9.1

2 Reviews

"Optimize Google reviews display with customization, multi-location support, and real-time updates." Show more

Google Reviews - Designers Cut is a versatile app designed to seamlessly integrate Google reviews into your website, enhancing both aesthetics and credibility. With over 150 design settings and 25 presets, it offers extensive customization options to match your brand's unique style, whether you prefer quick presets or intricate personalization. This app's standout feature is its support for multiple business locations, allowing you to effortlessly manage and showcase reviews from various sites with just a few clicks. Engage your visitors with an advanced slider and lightbox features that enhance user interaction without them leaving your site. Real-time updates ensure your reviews are always current, syncing automatically without manual input. Optimize the user experience on all devices with dedicated mobile settings and lightweight code for quick site loading. Boost your website's credibility and keep your content fresh and appealing to visitors with Google Reviews - Designers Cut.

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Real-time updates

Design customization

Multi-location support

Automatic sync

Rich content display

Advanced slider

Add to Site

CartConvert

9.1

1 Reviews

Convert abandoned carts into sales with real-time SMS support. Show more

CartConvert is a revolutionary app designed to transform abandoned shopping carts into successful sales. It addresses the common problem of abandoned checkouts by employing live support agents who engage with potential customers in real-time through SMS. This personal touch helps shoppers complete their purchases, providing a significant boost to your store's conversion rates. Unlike traditional marketing automations that only capture a small percentage of abandoned carts, CartConvert’s approach targets the remaining 90% with effective, compliant outreach. Acting as brand ambassadors, the live agents offer tailored support, significantly enhancing the customer experience. On average, CartConvert empowers businesses to recover up to 30% of abandoned checkouts, thereby improving customer satisfaction and increasing revenue. Discover the impact of live support and elevate your sales conversion today with CartConvert!

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Checkout recovery

Real-time sms outreach

Live support agents

Try for Free

Trackable ‑ Order Status

$9.99 / Month

Easily view and track orders; save time on customer support. Show more

Trackable ‑ Order Status by Sovi Apps is an efficient tool designed to enhance the customer experience by allowing them to view their order summaries effortlessly and as often as they desire. This app generates a dedicated page, granting customers seamless access to their order details, alleviating the time business owners typically spend on customer support. By focusing on the order summary pages provided by Shopify, Trackable ensures compatibility with major carriers including USPS, UPS, FedEx, DHL, and Canada Post. Customers can conveniently track their orders using their email and order number, making the process straightforward and accessible. The app integrates smoothly with Shopify, promising a simple implementation and a responsive design that benefits both merchants and their clientele. Embrace Trackable to streamline customer interactions and dedicate more time to growing your business.

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Responsive design

Simple implementation

Order summary access

Customer order tracking

Install App

Rewind Backups

$9-$79 / Month

8.3

1,045 Reviews

Automated Real-Time Store Backups. Restore with one click. Show more

Rewind Backups is a comprehensive app designed to safeguard your e-commerce store's vital data with ease. It offers automated backups for your theme, products, or the entire store, ensuring your data is always secure. In the event of an error or data loss, Rewind Backups allows you to swiftly restore your information, minimizing downtime and allowing you to resume selling quickly. The app further enhances data security with its Rewind Protection Suite, which includes 24/7 monitoring, user journey testing, synced staging environments, and alerts for bulk product changes. With its automatic real-time, daily, and on-demand backup capabilities, you can efficiently undo individual items, restore in bulk, or recover your entire store as needed. The app promises a seamless setup experience, supported by dedicated customer service, making it a reliable choice for online retailers looking to prevent, detect, and recover from unwanted changes.

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Automated store backups

Multi-item recovery

Downtime monitoring

User journey testing

One-click restore

Real-time protection

Install App

Juni

8.2

1 Reviews

Get a centralised overview of your stores with real-time data. Show more

Juni is a robust financial management app designed to streamline cash flow oversight by consolidating data from multiple stores or storefronts into one centralized platform. With Juni, users can enjoy comprehensive insights into their finances, including a detailed view of Shopify Payments payouts, gross and net sales, as well as store costs. The app also provides valuable metrics such as Average Order Value and categorizes customers by return visits versus first-time purchases. Additionally, users can identify top-performing products and see sales trends across different countries. To access these features, a juni.co account is required, offering an instant enhancement to financial overview and management.

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Sales analytics

Customer insights

Real-time data

Top-performing products

Centralized overview

Integrate multiple stores

Install App

StockIQ ‑ Out‑of‑Stock Manager

$4.99-$14.99 / Month

9.1

170 Reviews

Push out-of-stock products down and/or hide in real-time Show more

Out-of-Stock Police is a dynamic tool designed to streamline the management of out-of-stock products for online stores. The app efficiently demotes sold-out items to the bottom of collections in real-time, ensuring that in-stock products remain prioritized for customers. It provides the flexibility to set specific durations for products to stay visible even if they're out-of-stock, after which they are automatically hidden until restocked. This functionality can be applied to all sales channels or limited to the online store. Users benefit from timely low-stock and out-of-stock alerts delivered directly to their email, ensuring proactive inventory management. Detailed inventory insights are available at both a product and variant level, assisting in better stock planning. With great customer support available 24/7, users can rely on Out-of-Stock Police for maintaining seamless operations and enhancing SEO and conversions.

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Seo improvement

Low-stock alerts

Hide out-of-stock

Push down out-of-stock

Inventory data export

Install App

Connectif

$100-$887 / Month

8.2

3 Reviews

Personalize your Customer Journey in Real Time Using AI. Show more

Connectif is an advanced marketing platform that utilizes big data and artificial intelligence to predict customer intentions in real time, enabling businesses to offer hyper-personalized shopping experiences. By integrating various marketing tools into a single omnichannel platform, Connectif allows you to streamline your strategies with email campaigns, landing pages, forms, surveys, A/B/X tests, SMS, and push notifications. This comprehensive approach not only increases sales but also enhances customer engagement through smart targeting and dynamic segmentation. Connectif effectively leverages first-party data to track customer behavior and collect data in real time, ensuring accurate insights into audience preferences. Additionally, the platform offers customizable workflows and templates that automate interactions, allowing for seamless execution of your marketing campaigns. With its innovative combination of Customer Data Platform (CDP), AI, and marketing automation, Connectif empowers businesses to stay ahead in the competitive market landscape.

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Push notifications

Customer segmentation

Sms marketing

Automated workflows

Data collection

Real-time personalization

Install App

miniOrange Discord Integration

$49-$89 / Month

8.2

8 Reviews

Integrate Store with Discord and Get Real-Time Notifications Show more

The miniOrange Discord Integration app seamlessly connects your Shopify store with your Discord server, ensuring complete synchronization between the two platforms. It allows customers to log in and authenticate using their Discord account credentials, streamlining the login process. The app provides advanced role management on Discord, enabling automatic addition or removal of member roles based on customer tags, products purchased, memberships, subscriptions, and total number of products ordered. Users receive real-time notifications on Discord for new member registrations, order placements, and product stock changes, enhancing communication and operational efficiency. Additionally, the app enables single sign-on (SSO) for users, allowing them to access your Shopify store using their Discord credentials. This integration also offers the ability to restrict store access to users present on your Discord server, reinforcing a secure and interconnected user experience.

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Real-time notifications

Sso login

Restrict access

Add members

Assign roles

Install App

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