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tawk.to

Develop by tawk.to
Free plan available

Free live chat app for real-time customer support in BigCommerce.

Ticket management
Real-time chat
Knowledge base
Unlimited messaging

About tawk.to

Launched Oct 08, 2020

Categories

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Introduction Video

Description

tawk.to live chat app allows business owners to communicate with their website visitors, respond to tickets and create help articles

The tawk.to Live Chat application makes it easy to monitor and chat with visitors in your BigCommerce store. Be there when they need you with unlimited messaging, ticketing and your own Knowledge Base — all 100% FREE.

Compatible with all modern browsers, tawk.to was created in response to the growing need for businesses to respond in real time, with real people.

Never lose another lead or sale again — tawk.to offers iOS, Android, Windows and Mac OSX apps to keep you connected wherever you go.

Why use tawk.to?

tawk.to's live Chat App integrates seamlessly with your BigCommerce store, allowing you to assist visitors in the moment of decision. More than 4 million companies use tawk.to to provide real time support and service to their customers.

How much does this cost?

tawk.to is completely free — there are no limits to the number of agents, chat volumes or sites you can add widgets to.

Support

tawk.to offers 24x7-365 live support. Visit tawk.to and initiate a chat, browse our Help Center or send us an email at

.

Don't have a tawk.to account? Create one for free here!

Pros

  • Completely free with no limitations on the number of agents or chat volumes.
  • Seamless integration with BigCommerce store.
  • Unlimited messaging, ticketing, and access to a Knowledge Base.
  • Compatible with iOS, Android, Windows, and Mac OSX apps, allowing connection on the go.
  • 24/7 live support and multiple channels for assistance (chat, Help Center, email).
  • Used by over 4 million companies, indicating a level of trust and reliability.

Cons

  • Limited to real-time chat, which might not suit all business models or customer preferences.
  • Some users report occasional technical issues or downtime.
  • Lack of premium features that are available in paid solutions, such as advanced analytics or highly customized integrations.
  • Depending on third-party tool might lead to dependency on external support for issue resolution.
  • Free model might imply potential limitations on support priority compared to paid competitors.

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