Ecwid customer support & rewards apps 2025

POWR: Form Builder - Contact Form

Create versatile, professional forms effortlessly. Integrates widely, no coding required. Show more

POWR: Form Builder - Contact Form is a comprehensive tool designed to streamline your online business operations through versatile form creation. This all-in-one form builder enables you to gather essential information from your site visitors effortlessly, enhancing customer interaction and data collection. Whether you need a Contact Us form to connect with customers or a Subscription form to grow your email list, POWR Form Builder offers a user-friendly interface to meet those needs without requiring any coding skills. You can also utilize Feedback forms for insights on product improvements, Order forms for seamless transactions, and Surveys for market research. Seamlessly integrate with popular software like Mailchimp and Google Suite, or expand functionality with advanced features such as conditional logic and multi-step forms. Plus, receive dedicated support 24/7 and access live chat with upgraded accounts, ensuring you have the assistance you need at any time. Get started for free and create unlimited forms to enhance your business engagement and efficiency.

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No coding

Automatic emails

Versatile forms

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Chatra: Live Chat

(3/5)

4 Reviews

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Boost sales with real-time chat and personalized customer support. Show more

Chatra: Live Chat is a powerful app designed to boost sales and enhance customer service by enabling real-time interactions on your website. By allowing you to see the contents of a shopper's cart, Chatra helps identify your most valuable customers and provides tailored support to encourage order placements. The app features tools like live typing insights, which allow you to see what customers are typing before they hit 'send,' helping you respond more efficiently. It also offers group chats, enabling multiple agents to assist a customer simultaneously, ensuring quicker resolutions to inquiries or concerns. Chatra reduces cart abandonment with proactive engagement and saves conversation histories, allowing seamless interactions even when customers return after some time. With its ability to collect contact information when offline and targeted chat triggers, Chatra ensures you never miss an opportunity to engage with a visitor. Available on various platforms, Chatra provides a user-friendly experience with its messenger-like interface and offers a free plan for up to five agents, making it an accessible choice for businesses seeking to improve their customer service and sales.

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Conversation history

Real-time chat

Targeted chats

Cart saving

Live typing insights

Group chats

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Smartarget Popup

(1/5)

1 Reviews

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"Engage customers with customizable popups for promos and announcements." Show more

The Smartarget Popup app is designed to effectively capture your customers' attention with customizable popups, ensuring they see your important announcements, promotions, and product launches. It's the perfect tool for enhancing visibility on your website, whether accessed via mobile or desktop, with a straightforward and user-friendly setup process that requires no coding knowledge. In just a few minutes, you can configure and deploy visually appealing popups tailored to match your website’s theme by selecting custom colors and incorporating relevant images. These engaging popups won't just inform but will also engage visitors, helping to drive awareness and action. With the Smartarget Popup app, never worry about your customers missing out on key updates or offers again, benefiting from a seamless integration that respects their browsing experience across all devices.

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Customizable popups

Mobile and desktop

Promotion announcements

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Smartarget Facebook - Follow Us

8.2

2 Reviews

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Boost engagement by prompting users to follow your Facebook page. Show more

Smartarget Facebook - Follow Us is a powerful tool designed to help businesses increase their Facebook followers effortlessly. By integrating seamlessly with your online platform, this app allows you to inform users about your Facebook page, encouraging them to follow you. Recognizing the significant traffic that e-commerce sites can generate from social media, Smartarget ensures that you retain and re-engage visitors effectively. The app displays subtle yet highly noticeable prompts on your site that motivate users to follow your Facebook page, keeping them connected and informed about your latest updates. This approach not only enhances customer engagement but also boosts your ability to retarget and drive them back to your website, ultimately increasing potential sales.

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Boost engagement

Increase followers

Visible prompts

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Desku - Helpdesk, Chatbots & Livechat

8.2

2 Reviews

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Comprehensive support platform: live chat, chatbots, surveys, macros, audience targeting. Show more

Desku is a comprehensive customer support platform designed to enhance service for small to medium-sized businesses through automation and seamless integration. Its robust features include a centralized email inbox, live chat, and a flexible Knowledge Base, all essential for efficient customer communication. With Desku, Ecwid vendors can connect multiple stores, allowing them to manage customer support across various locations effortlessly. The platform’s No Code Chatbots Builder makes it easy to create chatbots without technical expertise, enhancing customer interaction through automation. Personalized communication is made possible with Dynamic Liquid Variables, which allow messages to be tailored based on specific conditions. Additionally, Desku offers an intuitive Survey Builder for creating engaging surveys, providing valuable response insights. Efficiency is further boosted with features like time-saving Macros and a chatbot that allows customers to check order status using just their order ID and delivery postal code. Finally, the Eyecatcher feature in Desku's Live Chat widget helps target the right audience with timely and relevant interactions, optimizing customer engagement.

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Multiple store support

Live chat

Audience targeting

Personalized messaging

Survey builder

No code chatbots

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Scratch & Win Promotions

$14.95 / Month

6.6

8 Reviews

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"Boost sales with engaging store scratch card promotions; increase traffic & signups!" Show more

Scratch & Win Promotions is an engaging app designed to boost your store's sign-ups, traffic, newsletter subscribers, repeat visits, and sales using interactive scratch card giveaways and promotions. By displaying a scratch card on your site, visitors can enjoy a fun opportunity to win, which not only enhances user interaction but also aids in conversions. The app offers exciting features such as automatic coupon giveaways for winners, a 'Play-Again' feature to encourage repeat visits, and a 'Refer to Play Again' option that incentivizes referrals by allowing players extra chances upon successful friend referrals. Customization is at your fingertips with a broad template library, including seasonal designs, or an option to upload your own design, ensuring your scratch card matches your brand's aesthetic. Benefit from integrated social sharing features, custom lead forms to collect zero-party data, and multilingual support for a global reach. Easily installed with a plug-and-play approach and adaptable to your campaign requirements, the app is free to use, with premium plans available based on user engagement.

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Social sharing integration

Scratch card promotions

Automatic winner coupons

Play-again feature

Refer-to-play-again

Custom lead forms

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Omnisend Email Marketing and SMS

6.6

4 Reviews

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Boost sales with Omnisend's email & SMS marketing automation for ecommerce. Show more

Omnisend Email Marketing and SMS is a powerful automation tool designed to enhance sales for over 125,000 ecommerce stores worldwide. With its user-friendly interface, businesses can effortlessly create and send personalized emails, newsletters, and global SMS campaigns. The app features intuitive tools like exit-intent popups and spin-to-win forms to grow your email list effectively. Users benefit from ready-made email templates suitable for promotions like Summer Sales, requiring no coding skills. Omnisend also offers streamlined set-up for automated workflows, including abandoned cart recovery and personalized welcome messages. With over 20 pre-made automations, the app ensures personalization and efficiency to boost sales. All users, even those on the free plan, have access to 24/7 email and live chat support, making it an accessible solution that grows with your business.

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Email marketing automation

Browse abandonment

Welcome workflows

Signup forms

Email templates

Abandoned cart automation

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Smartarget TikTok - Follow Us

6.6

1 Reviews

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Boost followers with visible TikTok profile prompts for users. Show more

Smartarget TikTok - Follow Us is the ultimate tool for boosting your TikTok presence by attracting more followers to your profile. Designed specifically for TikTok users, this app efficiently promotes your content by displaying subtle yet impactful messages that encourage users to follow you. The app ensures these prompts are noticeable enough to make an impression without disrupting the user experience. By seamlessly integrating into your TikTok strategy, Smartarget TikTok - Follow Us helps enhance your visibility on one of the most popular social media platforms. With its user-friendly approach, you can effectively cultivate a larger audience and maximize the reach of your creative content.

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Non-intrusive messages

Visible profile prompts

Boost tiktok followers

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Smartarget Viber - Contact Us

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Enable easy Viber click-to-call for seamless website communication. Show more

Smartarget Viber - Contact Us is a seamless communication tool designed to bridge the gap between businesses and their customers. By integrating Viber into your website, this app enables visitors to effortlessly reach you with a simple click-to-call functionality. Whether accessed from a desktop or mobile device, this feature ensures that customer inquiries and requests are handled promptly. The app enhances user experience by offering a direct communication channel, thereby fostering stronger relationships with your clientele. Simple to set up and intuitive to use, Smartarget Viber - Contact Us is an essential tool for any business seeking to improve customer interaction and accessibility.

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Desktop and mobile

Viber click-to-call

Seamless website communication

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SaleSmartly Chat

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Enhance sales and consultations with AI chat and multi-channel support. Show more

SaleSmartly Chat is an innovative app that empowers enterprises with a seamless and intelligent customer service strategy across a spectrum of social networks. It integrates effortlessly with platforms like Messenger, Instagram, Line, Telegram, and Slack, among others, ensuring smooth and efficient communication. The app is designed to enhance two critical business functions: consultation and sales. For consultations, it offers multiple chat entries on a single channel, supports real-time translations, and accommodates texts, pictures, and videos for both online and offline interactions. Additionally, SaleSmartly provides tools for tracking, managing contacts, and utilizing AI for automatic responses. On the sales front, it features customizable marketing slogans, a robust set of channels for interaction, and automated systems to recover abandoned shopping carts. With customer management capabilities and a rich array of marketing email templates, SaleSmartly Chat is an indispensable tool for companies aiming to boost their crowdfunding efficiency and improve customer engagement.

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Multi-channel support

Abandoned cart reminders

Customer grouping

Ai-powered chat integration

Real-time translations

Automatic marketing slogans

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Reacho – Free Customer Support for Ecommerce Stores

(2/5)

2 Reviews

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Free, comprehensive customer support solution for e-commerce brands. Unlimited features. Show more

Reacho is a cutting-edge customer support app tailored specifically for e-commerce businesses, providing a comprehensive solution without any cost. Designed to streamline and enhance customer service, Reacho offers unlimited access to agents, tickets, chats, and a sophisticated knowledge base. It consolidates email, chat, and ticketing systems, as well as self-service tools, into a singular, easy-to-use platform, enabling effortless management and tracking of customer interactions. Unlike expensive alternatives, Reacho guarantees perpetual free access to its wide range of features, including automation and customizable options. Developed by the creators of EngageBay, this app is dedicated to empowering e-commerce brands with tools to simplify support operations and facilitate business growth. By integrating Reacho into your online store, you can revolutionize your customer support experience while keeping costs at bay.

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Automated responses

Unlimited agents

Self-service tools

Integrated chat

Smart knowledge base

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SMS Automated Notifications: Abandoned Cart, Order Info, Tracking

$9.99 / Month

(3/5)

2 Reviews

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Automated SMS alerts for cart recovery, order updates, and tracking. Show more

The SMS Automated Notifications app offers a seamless solution for businesses looking to enhance communication with their customers through SMS notifications. With a user-friendly setup and configuration interface, the app allows users to have full control over selecting specific SMS sending scenarios to suit their business needs. Each subscription provides 30 free messages monthly, with the option for in-app purchases of additional SMS packs. The application covers essential notification scenarios including abandoned cart recovery, which can boost revenue by approximately 12%. It also addresses the issue of cash on delivery order failures by sending confirmation SMS to increase success rates. Customers are kept informed with order tracking information once their orders are shipped, enhancing overall customer experience. Additionally, SMS notifications for paid order confirmations and cancellations ensure customers are always updated, fostering trust and encouraging repeat business.

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Order status updates

Automated sms alerts

Order cancellation notifications

Cart recovery notifications

Order tracking details

Payment confirmation alerts

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Smartarget - Contact Us

8.2

1 Reviews

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Easily connect customers via WhatsApp, Messenger, Viber, Email, and Skype. Show more

Smartarget - Contact Us is a versatile app designed to enhance customer interaction by providing multiple communication channels. It allows your customers to reach out through their preferred platforms, such as WhatsApp, Facebook Messenger, Viber, Email, and Skype, among others. By offering diverse contact options, Smartarget - Contact Us increases the likelihood of transforming customer inquiries into valuable leads. The contact widget is prominently displayed on all your website pages using the FREE PLUS plan, ensuring maximum visibility without being intrusive. This strategic placement not only encourages user engagement but also improves customer satisfaction by facilitating easy and convenient communication. Ideal for businesses looking to improve their customer service and grow their audience, Smartarget - Contact Us integrates seamlessly into any website.

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Multi-platform integration

Enhanced user engagement

Visible non-intrusive widget

Increase lead conversion

Universal contact solution

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Smartarget - FAQ

8.2

2 Reviews

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Display common FAQs prominently to enhance user trust and satisfaction. Show more

Smartarget - FAQ is an essential tool for enhancing user experience on your website by prominently displaying answers to frequently asked questions on every page. This app is designed to boost customer trust and satisfaction by ensuring quick and easy access to crucial information. By addressing common inquiries such as payment options, return policies, and customer support hours, Smartarget - FAQ helps in reducing customer service workload and improves user engagement. Its seamless integration on your site ensures that visitors always have the information they need at their fingertips, fostering confidence in your brand. With Smartarget - FAQ, streamline the way you communicate with your audience and enhance their overall interaction with your business.

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Visible faqs display

Page-wide integration

Trust enhancement

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LiveChat: Online Chat with Customers

$20-$59 / Month

8.2

1 Reviews

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Boost sales with proactive chats and personalized customer engagement. Show more

LiveChat: Online Chat with Customers is a dynamic tool designed to enhance customer engagement and boost sales through real-time communication on your website. With LiveChat, you can proactively initiate conversations with visitors, addressing their questions and guiding their shopping journey. The app tracks customer browsing behavior, allowing you to offer personalized assistance and product recommendations. Additionally, LiveChat enables you to send targeted promotions, such as coupons and sales deals, to encourage purchases and reduce cart abandonment. This live chat solution not only enhances the customer experience but also helps you gain insights into customer preferences and behaviors. Experience the transformative power of real-time customer interaction with a free, 14-day trial of LiveChat.

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Proactive chat greetings

Shopping cart prevention

Personalized engagement

Behavior-based interaction

Real-time browsing insights

Coupon and deals announcements

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Upsell & Cross-Sell Product Bundles: Frequently Bought Together and More

$8.49 / Month

8.2

5 Reviews

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Boost sales by encouraging purchases of related products and bundles. Show more

The "Upsell & Cross-Sell Product Bundles: Frequently Bought Together and More" app is designed to enhance your online store's sales strategy by effectively employing upselling and cross-selling techniques. This powerful tool allows you to craft compelling pre-purchase and post-purchase offers that significantly increase your average order value (AOV), thereby boosting profitability without raising customer acquisition costs. By mimicking the "frequently bought together" feature, similar to Amazon, the app showcases enticing product bundles and applies discounts to motivate customers to opt for the bundles over individual items. It includes versatile features such as a cart page upsell funnel and post-purchase upsells, which smoothly integrate with the shopping flow to entice customers to add more items to their orders. Additionally, the Add to Cart Upsell feature captivates customers by offering relevant product suggestions as they shop. Suitable for a wide range of industries, from apparel and electronics to groceries and toys, this intuitive app empowers retailers to optimize their sales funnels and provide a personalized shopping experience, ensuring sustained business growth. Test its impact on your conversions and revenue through the demo store and unlock the full potential of upselling and cross-selling today!

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Cross-sell bundles

Upsell offers

Post-purchase upsell

Cart page funnel

Add to cart upsell

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laxi.ai: AI Customer Support and Product Recommendation

(1/5)

1 Reviews

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AI-powered assistant for product discovery, support, and increased sales. Show more

Laxi.ai revolutionizes customer interactions by transforming casual browsers into committed buyers with its AI-powered assistant. Unlike typical chatbots limited to answering FAQs, this advanced sales assistant comprehensively understands your product catalog to intelligently recommend relevant items tailored to customer inquiries. By seamlessly integrating with your store, Laxi.ai offers instant, 24/7 multilingual support, effectively acting as a virtual sales associate that drives additional revenue with every interaction. The platform's personalized product suggestions cater to each customer's unique needs, significantly boosting conversion rates and average order values. With an easy setup process that supports flexible data formats and direct integration, Laxi.ai takes care of the technicalities, letting you concentrate on your core business. Experience increased customer satisfaction and sales as Laxi.ai helps shoppers discover and purchase products they'll adore, anytime, anywhere.

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Seamless store integration

Multilingual support

Ai product recommendations

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All in One Accessibility

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Streamline website accessibility with AI support for 140 languages and more. Show more

All in One Accessibility is a powerful AI-driven widget designed to enhance web accessibility quickly and efficiently. Supporting 140 languages, this tool provides features like a screen reader, voice navigation, dictionary, virtual keyboard, and customizable accessibility profiles, making websites more inclusive for people with various impairments. The app automatically remediates image alternative text and adjusts UI design for better accessibility, ensuring compliance with a wide array of international standards including ADA, WCAG, and more. It is specifically built to improve the accessibility of Ecwid websites, allowing visitors with hearing, vision, and motor impairments among others, to have an improved browsing experience. Users can customize the widget’s color, icon size, and position, as well as add a custom accessibility statement link. The app's adherence to industry security and SEO practices, and its compliance with GDPR and COPPA regulations, further solidify its reliability. Optional add-ons such as White Label services, custom branding, and accessibility monitoring are available, providing a flexible, lightweight, and legally safeguarded solution for website owners.

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Screen reader

Voice navigation

Virtual keyboard

Accessibility profiles

Ai language support

Ga4 tracking

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BL WhatsApp Button

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"Boost engagement with seamless WhatsApp integration on your website." Show more

The BL WhatsApp Button is a dynamic tool that empowers online businesses to enhance customer interaction effortlessly. With a floating button design, it integrates WhatsApp seamlessly into your website, enabling customers to reach out with just one click. This app allows you to craft pre-filled messages, streamlining communication and providing instant support without the need for coding. The customizable button can be adjusted in terms of position, color, and messaging to align perfectly with your brand aesthetics. Its notification badge is designed to capture visitors' attention, encouraging engagement and boosting conversions. Optimized for all devices, from mobile to desktop, it ensures a smooth and professional user experience. Whether the goal is to enhance support, promote deals, or accelerate sales, the BL WhatsApp Button offers a simple yet effective solution to connect with your audience in real time.

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Customizable appearance

Easy setup

Instant customer support

Floating whatsapp button

Pre-fill messages

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Chaport: Live Chat & Chatbots

$23 / Month

(3/5)

2 Reviews

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Enhance customer communication with real-time chats, chatbots, and multi-channel integration. Show more

Chaport: Live Chat & Chatbots is a sophisticated communication tool crafted to enhance customer engagement and elevate sales performance seamlessly. Designed to mimic a modern messaging app, Chaport makes interactions with customers as effortless and enjoyable as chatting with friends by providing real-time live chat support. Its integrated chatbots are available 24/7 to answer common inquiries, qualify leads, and offer instant assistance, even when your human team members are offline. The app supports multi-channel integration, allowing you to consolidate messages from Facebook, Telegram, and Viber into a single platform. With features like a comprehensive knowledge base, typing insights, and saved replies, Chaport ensures quick and informed responses to customer queries. The app also includes robust visitor tracking capabilities, providing insights into visitor behavior and their shopping activity. Additionally, Chaport supports multilingual communication with a widget available in over 30 languages and offers seamless integration with third-party apps through API and Zapier. Available across web, mobile, and desktop platforms, Chaport provides a versatile and powerful free plan to suit various business needs.

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Multi-channel integration

Custom fields

Chatbot automation

Real-time chat

Api integrations

Knowledge base

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Ecwid customer support & rewards apps

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Showing 40 to 60 of 40 Apps

POWR: Form Builder - Contact Form

Chatra: Live Chat

Smartarget Popup

Smartarget Facebook - Follow Us

Desku - Helpdesk, Chatbots & Livechat

Scratch & Win Promotions

Omnisend Email Marketing and SMS

Smartarget TikTok - Follow Us

Smartarget Viber - Contact Us

SaleSmartly Chat

Reacho – Free Customer Support for Ecommerce Stores

SMS Automated Notifications: Abandoned Cart, Order Info, Tracking

Smartarget - Contact Us

Smartarget - FAQ

LiveChat: Online Chat with Customers

Upsell & Cross-Sell Product Bundles: Frequently Bought Together and More

laxi.ai: AI Customer Support and Product Recommendation

All in One Accessibility

BL WhatsApp Button

Chaport: Live Chat & Chatbots