Ecwid customer support & rewards apps 2026

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WhatsApp Plugin: Free chat, share and opt-in widget

6.6

9 Reviews

Effortlessly integrate WhatsApp for seamless business communication and marketing. Show more

The "WhatsApp Plugin: Free Chat, Share and Opt-In Widget" is a powerful tool designed to seamlessly integrate WhatsApp with your online store, enhancing customer engagement and streamlining communication. By utilizing this app, businesses can provide prompt and efficient customer service, helping convert leads into loyal customers. The app offers a comprehensive solution for online merchants, enabling real-time chats with store visitors and sending automated or manual outbound messages through WhatsApp. It simplifies the process of marketing and customer interaction, making it accessible for businesses of all sizes. For advanced WhatsApp notification features, users are directed to the new Sellonboard app. Please note that while this plugin harnesses WhatsApp's robust API through the services of official partner Tyntec, it is not directly endorsed by WhatsApp.

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Seamless integration

Chat widget

Outbound messaging

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Smartarget Instagram `Follow Us`

8.2

2 Reviews

Boost followers with Instagram promotions on desktop and mobile. Show more

The Smartarget Instagram `Follow Us` app is designed to increase your Instagram following directly from your website. By leveraging Instagram’s robust traffic-generating capabilities, this app encourages your site visitors to become your Instagram followers, helping to expand your reach and engagement. With more followers, you can enhance your marketing strategies by easily retargeting your audience with new product offerings and promotions. The app seamlessly integrates with both desktop and mobile platforms, ensuring a wide reach and user-friendly experience. By displaying a unique promotion on your website, it motivates visitors to connect with your Instagram account, thus building a larger community of engaged followers. Grow your online presence effectively with Smartarget Instagram `Follow Us` and stay connected with your audience across multiple platforms.

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Desktop and mobile

Instagram promotions

Unique promotion display

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LiveChat: Online Chat with Customers

$20-$59 / Month

8.2

1 Reviews

Boost sales with proactive chats and personalized customer engagement. Show more

LiveChat: Online Chat with Customers is a dynamic tool designed to enhance customer engagement and boost sales through real-time communication on your website. With LiveChat, you can proactively initiate conversations with visitors, addressing their questions and guiding their shopping journey. The app tracks customer browsing behavior, allowing you to offer personalized assistance and product recommendations. Additionally, LiveChat enables you to send targeted promotions, such as coupons and sales deals, to encourage purchases and reduce cart abandonment. This live chat solution not only enhances the customer experience but also helps you gain insights into customer preferences and behaviors. Experience the transformative power of real-time customer interaction with a free, 14-day trial of LiveChat.

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Proactive chat greetings

Shopping cart prevention

Personalized engagement

Behavior-based interaction

Real-time browsing insights

Coupon and deals announcements

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Exit Offer: Show Offers to Exiting Visitors

$9.99 / Month

Boost sales with customizable exit popups matching your website theme. Show more

Exit Offer is a powerful tool designed to boost your online store's revenue by engaging customers who are about to abandon their shopping carts. With complete customization options, the app allows you to create eye-catching pop-ups that align with your site's theme, enticing visitors to reconsider their decision to leave. Proven to be effective, one user reported generating over $5,000 in sales within just two months of implementation, noting a business increase of 10-20%. The app runs seamlessly, requiring minimal maintenance while delivering significant results. Users like Richard from Bullfrogs PA Parts and Carlos Carvalho from Borealis Watch praise the app for its success, highlighting a strong return on investment after only a few sales. Exit Offer can significantly increase your revenue, making it a smart addition to any e-commerce strategy.

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Customizable exit popups

Theme-matching templates

Increased conversion rate

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Easy Customer Feedback Survey

Gain insights and improve with real-time customer feedback surveys. Show more

Easy Customer Feedback Survey is an intuitive app designed to help businesses gather actionable insights through streamlined customer surveys. By identifying key drivers of sales and potential reasons for customer attrition, this tool empowers you to make data-driven decisions. Whether you want to evaluate aspects like store layout, product offerings, or checkout processes, the app's satisfaction surveys provide comprehensive feedback on critical points of the customer journey. Benefit from real-time input to make swift adjustments and enhance your business strategy effectively. The app’s user-friendly dashboard simplifies feedback management and review, offering ease of access to analytics and admin notifications. With 24/7 email support from a dedicated customer service team and live chat for upgraded plans, you’re never alone in navigating and optimizing your feedback system.

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Real-time feedback

Quick adjustments

User-friendly dashboard

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Smartarget - Contact Us

8.2

1 Reviews

Easily connect customers via WhatsApp, Messenger, Viber, Email, and Skype. Show more

Smartarget - Contact Us is a versatile app designed to enhance customer interaction by providing multiple communication channels. It allows your customers to reach out through their preferred platforms, such as WhatsApp, Facebook Messenger, Viber, Email, and Skype, among others. By offering diverse contact options, Smartarget - Contact Us increases the likelihood of transforming customer inquiries into valuable leads. The contact widget is prominently displayed on all your website pages using the FREE PLUS plan, ensuring maximum visibility without being intrusive. This strategic placement not only encourages user engagement but also improves customer satisfaction by facilitating easy and convenient communication. Ideal for businesses looking to improve their customer service and grow their audience, Smartarget - Contact Us integrates seamlessly into any website.

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Multi-platform integration

Enhanced user engagement

Visible non-intrusive widget

Increase lead conversion

Universal contact solution

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Smartarget - Information Message

8.2

1 Reviews

Communicate user information visibly, non-intrusively across all devices. Show more

Smartarget - Information Message is a user-friendly app designed to enhance your communication with visitors by displaying important information across all pages of your website. This versatile tool ensures that users receive your messages clearly, regardless of whether they are browsing on a desktop or mobile device. The app's discreet yet effective design prevents intrusiveness, allowing users to stay informed without disrupting their browsing experience. With Smartarget, you can effortlessly convey essential updates, promotions, or notifications to your audience, ensuring they are always in the loop. Tailor your messages to fit various contexts and engagements, reinforcing a proactive communication strategy. Ideal for businesses looking to maintain open channels of communication, this app empowers you to keep your users informed and engaged.

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Cross-device compatibility

Non-intrusive display

Visible messaging

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Upsell & Cross-Sell Product Bundles: Frequently Bought Together and More

$8.49 / Month

8.2

5 Reviews

Boost sales by encouraging purchases of related products and bundles. Show more

The "Upsell & Cross-Sell Product Bundles: Frequently Bought Together and More" app is designed to enhance your online store's sales strategy by effectively employing upselling and cross-selling techniques. This powerful tool allows you to craft compelling pre-purchase and post-purchase offers that significantly increase your average order value (AOV), thereby boosting profitability without raising customer acquisition costs. By mimicking the "frequently bought together" feature, similar to Amazon, the app showcases enticing product bundles and applies discounts to motivate customers to opt for the bundles over individual items. It includes versatile features such as a cart page upsell funnel and post-purchase upsells, which smoothly integrate with the shopping flow to entice customers to add more items to their orders. Additionally, the Add to Cart Upsell feature captivates customers by offering relevant product suggestions as they shop. Suitable for a wide range of industries, from apparel and electronics to groceries and toys, this intuitive app empowers retailers to optimize their sales funnels and provide a personalized shopping experience, ensuring sustained business growth. Test its impact on your conversions and revenue through the demo store and unlock the full potential of upselling and cross-selling today!

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Cross-sell bundles

Upsell offers

Post-purchase upsell

Cart page funnel

Add to cart upsell

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Spin to Win: Gamified Discount Wheel for More Sales

$3.99 / Month

6.6

3 Reviews

"Engage visitors, boost sales with interactive spin-to-win discount game!" Show more

Spin to Win: Gamified Discount Wheel for More Sales is an interactive app designed to transform window shoppers into loyal customers through the excitement of a gamified "spin-to-win" wheel. Unlike traditional static popups, this dynamic wheel adds energy and interactivity to your store, encouraging visitors to engage and feel rewarded, driving them to make purchases. The app is perfect for seasonal promotions or enhancing engagement during slow periods, as it injects fun and memorability into your retail experience. Merchants love its ability to increase conversions more effectively than standard popups, boost cart values with enticing spin-based discounts, and grow email lists through optional email capture. Spin to Win is fully customizable, allowing you to adjust the text, size, position, and colors, and is optimized for mobile use. You can track events with Google Analytics and choose from seasonal themes for monthly and holiday promotions, ensuring the wheel remains relevant and exciting. Try it out in the demo store and watch your sales soar!

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Google analytics integration

Full customization

Interactive spin-to-win

Discount code delivery

Visitor email capture

Countdown urgency bar

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Smartarget Facebook - Follow Us

8.2

2 Reviews

Boost engagement by prompting users to follow your Facebook page. Show more

Smartarget Facebook - Follow Us is a powerful tool designed to help businesses increase their Facebook followers effortlessly. By integrating seamlessly with your online platform, this app allows you to inform users about your Facebook page, encouraging them to follow you. Recognizing the significant traffic that e-commerce sites can generate from social media, Smartarget ensures that you retain and re-engage visitors effectively. The app displays subtle yet highly noticeable prompts on your site that motivate users to follow your Facebook page, keeping them connected and informed about your latest updates. This approach not only enhances customer engagement but also boosts your ability to retarget and drive them back to your website, ultimately increasing potential sales.

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Boost engagement

Increase followers

Visible prompts

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Buy One Get One Free: Sales Promotions

$12.5 / Month

(3/5)

12 Reviews

Boost sales effortlessly with enticing buy-one-get-one-free promotions. Show more

The "Buy One Get One Free: Sales Promotions" app is designed to help businesses implement effective BOGOF strategies that are favored by both buyers and sellers worldwide. This popular promotional tactic is widely used by major retailers like Amazon and Walmart, as well as local businesses, to boost sales and attract customers. By tapping into the universal love for deals and freebies, BOGOF offers irresistible promotions such as “buy one get one free” and “three for the price of two," encouraging customers to take advantage of these opportunities even without prior purchase intentions. This app demonstrates how BOGOF promotions can significantly increase the average shopping cart size, boosting both sales and stock turnover. Despite its effectiveness leading to some regulatory scrutiny, the app offers strategic insights to enhance revenue while meeting customer expectations. Elevate your sales with the right promotional tools and watch your profits grow.

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Boost sales effortlessly

Enticing promotions

Increase cart size

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SaleSmartly Chat

Enhance sales and consultations with AI chat and multi-channel support. Show more

SaleSmartly Chat is an innovative app that empowers enterprises with a seamless and intelligent customer service strategy across a spectrum of social networks. It integrates effortlessly with platforms like Messenger, Instagram, Line, Telegram, and Slack, among others, ensuring smooth and efficient communication. The app is designed to enhance two critical business functions: consultation and sales. For consultations, it offers multiple chat entries on a single channel, supports real-time translations, and accommodates texts, pictures, and videos for both online and offline interactions. Additionally, SaleSmartly provides tools for tracking, managing contacts, and utilizing AI for automatic responses. On the sales front, it features customizable marketing slogans, a robust set of channels for interaction, and automated systems to recover abandoned shopping carts. With customer management capabilities and a rich array of marketing email templates, SaleSmartly Chat is an indispensable tool for companies aiming to boost their crowdfunding efficiency and improve customer engagement.

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Multi-channel support

Abandoned cart reminders

Customer grouping

Ai-powered chat integration

Real-time translations

Automatic marketing slogans

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Chatway Live Chat

8.2

28 Reviews

"Boost customer service and sales with multilingual live chat solutions." Show more

Chatway Live Chat revolutionizes customer service by providing businesses with a robust live chat and helpdesk solution. By seamlessly integrating into stores, Chatway ensures merchants never miss a message or sales opportunity, enhancing customer engagement and satisfaction. The multilingual chat widget supports over 20 languages, making it ideal for communicating with a diverse customer base and delivering exceptional support. Centralizing interactions across multiple channels, including Facebook Messenger and email, Chatway streamlines communication on a single platform. The app's iOS and Android versions enable business owners to stay connected on the go, with push and email notifications ensuring no message goes unnoticed. Enhanced team collaboration is facilitated through features like agent roles, canned responses, private notes, and reminders, all contributing to streamlined task management. Additionally, Chatway's analytics offer critical insights into live chat activities, helping businesses refine their support strategies to boost customer satisfaction and drive sales growth.

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Team collaboration

Canned responses

Multiple channel integration

Multilingual chat widget

Helpdesk functionality

Ios & android app

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Send Thankster Cards to Customers

$1.94-$2.24 / Month

Automate handcrafted thank you cards for customer appreciation effortlessly. Show more

Send Thankster Cards to Customers is a seamless app designed to help businesses enhance customer relationships through personalized communication. By integrating with Ecwid, this app ensures that every completed order triggers the delivery of a handwritten card to the customer's physical address. This thoughtful gesture not only expresses gratitude but also fosters customer loyalty and satisfaction. With Send Thankster Cards to Customers, businesses can effectively save time while adding a personal touch to their customer interactions. The app streamlines the process of expressing appreciation, allowing business owners to focus on other important tasks. It's an effortless way to leave a lasting impression and strengthen customer bonds through the simple act of saying "thank you."

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Automated card sending

Handcrafted appreciation

Order-triggered mailing

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SMS Automated Notifications: Abandoned Cart, Order Info, Tracking

$9.99 / Month

(3/5)

2 Reviews

Automated SMS alerts for cart recovery, order updates, and tracking. Show more

The SMS Automated Notifications app offers a seamless solution for businesses looking to enhance communication with their customers through SMS notifications. With a user-friendly setup and configuration interface, the app allows users to have full control over selecting specific SMS sending scenarios to suit their business needs. Each subscription provides 30 free messages monthly, with the option for in-app purchases of additional SMS packs. The application covers essential notification scenarios including abandoned cart recovery, which can boost revenue by approximately 12%. It also addresses the issue of cash on delivery order failures by sending confirmation SMS to increase success rates. Customers are kept informed with order tracking information once their orders are shipped, enhancing overall customer experience. Additionally, SMS notifications for paid order confirmations and cancellations ensure customers are always updated, fostering trust and encouraging repeat business.

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Order status updates

Automated sms alerts

Order cancellation notifications

Cart recovery notifications

Order tracking details

Payment confirmation alerts

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Reacho – Free Customer Support for Ecommerce Stores

(2/5)

2 Reviews

Free, comprehensive customer support solution for e-commerce brands. Unlimited features. Show more

Reacho is a cutting-edge customer support app tailored specifically for e-commerce businesses, providing a comprehensive solution without any cost. Designed to streamline and enhance customer service, Reacho offers unlimited access to agents, tickets, chats, and a sophisticated knowledge base. It consolidates email, chat, and ticketing systems, as well as self-service tools, into a singular, easy-to-use platform, enabling effortless management and tracking of customer interactions. Unlike expensive alternatives, Reacho guarantees perpetual free access to its wide range of features, including automation and customizable options. Developed by the creators of EngageBay, this app is dedicated to empowering e-commerce brands with tools to simplify support operations and facilitate business growth. By integrating Reacho into your online store, you can revolutionize your customer support experience while keeping costs at bay.

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Automated responses

Unlimited agents

Self-service tools

Integrated chat

Smart knowledge base

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Desku - Helpdesk, Chatbots & Livechat

8.2

2 Reviews

Comprehensive support platform: live chat, chatbots, surveys, macros, audience targeting. Show more

Desku is a comprehensive customer support platform designed to enhance service for small to medium-sized businesses through automation and seamless integration. Its robust features include a centralized email inbox, live chat, and a flexible Knowledge Base, all essential for efficient customer communication. With Desku, Ecwid vendors can connect multiple stores, allowing them to manage customer support across various locations effortlessly. The platform’s No Code Chatbots Builder makes it easy to create chatbots without technical expertise, enhancing customer interaction through automation. Personalized communication is made possible with Dynamic Liquid Variables, which allow messages to be tailored based on specific conditions. Additionally, Desku offers an intuitive Survey Builder for creating engaging surveys, providing valuable response insights. Efficiency is further boosted with features like time-saving Macros and a chatbot that allows customers to check order status using just their order ID and delivery postal code. Finally, the Eyecatcher feature in Desku's Live Chat widget helps target the right audience with timely and relevant interactions, optimizing customer engagement.

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Multiple store support

Live chat

Audience targeting

Personalized messaging

Survey builder

No code chatbots

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Omnisend Email Marketing and SMS

6.6

4 Reviews

Boost sales with Omnisend's email & SMS marketing automation for ecommerce. Show more

Omnisend Email Marketing and SMS is a powerful automation tool designed to enhance sales for over 125,000 ecommerce stores worldwide. With its user-friendly interface, businesses can effortlessly create and send personalized emails, newsletters, and global SMS campaigns. The app features intuitive tools like exit-intent popups and spin-to-win forms to grow your email list effectively. Users benefit from ready-made email templates suitable for promotions like Summer Sales, requiring no coding skills. Omnisend also offers streamlined set-up for automated workflows, including abandoned cart recovery and personalized welcome messages. With over 20 pre-made automations, the app ensures personalization and efficiency to boost sales. All users, even those on the free plan, have access to 24/7 email and live chat support, making it an accessible solution that grows with your business.

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Email marketing automation

Browse abandonment

Welcome workflows

Signup forms

Email templates

Abandoned cart automation

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WhatsApp ‘Contact Us’ Button

6.6

9 Reviews

Enable seamless communication via WhatsApp and phone from your website. Show more

The WhatsApp 'Contact Us' Button app provides a seamless solution for connecting with your website visitors, allowing them to reach out effortlessly via their mobile devices. By integrating this app, you enable features like click-to-call and instant WhatsApp messaging, ensuring direct and convenient communication from any page on your site. This tool leverages familiar communication platforms, making it easy for users to get in touch with just a tap. Enhance your customer service and engagement with our versatile options, including phone calls and more. The app aims to break barriers in client communication, promoting faster responses and improved user experience. Perfect for businesses looking to provide quick, accessible support and build stronger relationships with their audience.

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Whatsapp messaging

Click-to-call integration

Mobile contact access

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Whatsapp Automated Notifications: Abandoned Cart, Order Info, Tracking

$9.99 / Month

Boost revenue with automated WhatsApp notifications for orders and tracking.

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