So far, it's been great - YotPo's customer support was super helpful in getting our previous reviews transferred over. YotPo's features and interface allows for more user-friendly customization than using what comes with BigCommerce by default. It remains to be seen whether we will want to pay for an upgraded version of this application, but so far it's been great.

Looks good on website - I have been with Yotpo for quite a long time.It looks great on the website.I do not use much of what it offers. I find it not user friendly.support is fairly good.having to re-install everytime I update my store theme is not fun.

When you can't get it how you want, ask support - I have been with Yotpo for years and that has been over the course of sytem updates, theme changes and reinstallations. Twice now they have stepped in and fixed my installs while teaching me how to do it. I chose Yotpo because it seemed like the most customer-friendly way to get new reviews on my new site that had none, and it definitly reduces friction and makes it easy for them to leave their impressions of my product.

AVOID AT ALL COSTS - Yotpo costs $200 per month when your trial is over (only if you have over 100 orders per month). The way it works is Yotpo sends automatic review requests to all your customers 2 weeks after their order. The emails don't make it past the spam folder. Yotpo has emailed over 500 of my past orders and managed to collect 10 reviews from all of those orders. This means that I've paid $600 over the past 3 months to collect a whopping 10 reviews. This is not worth it at all.My buddy uses another reviews system that collects around 20 reviews per 100 orders and this system costs about $15 per month. I didn't realize how ripped off I was getting until I looked into this other service.The worst part about Yotpo is that it does not integrate well with bigcommerce. I had to hire 3 different developers to hard code the widget into my product pages and only one of them was able to do it. For $200 per month, my account does not qualify to retrieve the simple embed code. How much do I have to spend to be able to attach the reviews widget to my product pages?!Avoid this app. There are better ones out there for a lower price.

Excellent Support - efficient and well-versed - Helped me fixed on-site widgets on my website smoothly. Thank you so much Diane! You are wonderful!!

Amazing Customer Support - The customer agents Jo and Mary Ann were very accommodating and responds within 12-24 hours. But I hope they would have a live agent via live chat so they can resolve faster tho. I am looking ofrward in the future. But overall, the agent's attitude and response time are commendable! :)

Excellent Integration + Customer Service - Amazing customer service by these guys - always going the extra mile to ensure that you're getting the most out of their integration. Automated review emails are easy to customise, and reviews can be shown in a number of different places on your site with a quick copy/paste of pre-constructed code. Great company.

Fixing the review widget - Yotpo was extremely timely and conscientious with their support and prompt response to our problem.

Importing existing reviews - Diane you were a life saver thank you so much for your speedy assistance with the importing of existing reviews.

Reviews Carousel sorted - Great support from Leizel to sort out the Review Carousel on my page. Thanks!

Integrations - Had small hiccups but Anne was great and did everything over chat and now I'm all set up! Thank you Anne!

Amazing Customer Support - We submitted issues and within a few hours they were being handled. After fixing the issues, Customer Support followed up with our team to make sure that the issues were resolved to our satisfaction. We are very pleased with Yotpo Customer Support!

Great customer service - I have used a couple review hosting services and I have not experienced a better customer service with faster help than these guys. Defiantly would recommend :)

Yotpo - Yotpo is so easy to use and their customer service is second to none. Installing Yotpo has made positive change in the way customers view my website. It is quite assuring to know that you could rely on their fabulous customer service - makes a great difference!

YOTPO Login problem - I have solved the problem with your help. I was using the incorrect email to sign in to my YOTPO account. [email protected] is the correct EMAIL but [email protected] was the correct LOGIN address. Both of those emails come to me, but I was wrong and now have corrected that with your constructive guidance.

fast response and great support team - Ive used Yotpo for a few years now and with the few times I have needed tech support they have been better than expected. Give them a shot, you will not be disappointed

Great customer service - Jo helped me to import and verify my existing reviews into Yotpo (reviews that were placed on my website prior to installing the Yotpo app). Jo was extremely responsive and helped me until all the entries in my spreadsheet were corrected. The support I received from Jo helped me to get my reviews up in no time! The task I thought would be tedious was greatly simplified. I recommend this app if you want to display verified authentic reviews on your website!

Great support - Had questions regarding importing reviews from another platform and support was right there to help and make sure i had all the pieces i needed to move forward. Overall great experience and very responsive team. Application is very straight forward yet robust.

Great App and Excellent Customer Service - I had been using the big commerce template for basic reviews for 6 years. I was not aware of the Yotpo app. While looking at the different apps, I came across Yotpo. Signed up for a free account and I absolutely loved the features! I already see that it is going to work great for my business! The Customer Service provided by Paulo has been top notch! Paulo is extremely knowledgable. He helped me with the process of importing and exporting my previous previous and also the back end set up. He has been very prompt with his communication and very professional. What a great experience! Looking forward to upgrading the plan and being a long term customer. Thanks Paulo and Yotpo!

Extra Mile - I'm on BigCommerce and when it comes to navigating all the particulars of doing your own website - certainly there are sharper tools in the shed. But I enjoyed working with Yotpo's crew, specifically Paulo, who came alongside me to make it all get integrated. Gracious and on top of that did it well. Good to work with.