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Customer reviews: Yotpo Product Reviews

Develop by Preferred

Yotpo Product Reviews helps BigCommerce merchants collect and display customer reviews to boost trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (421)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

gen...net

Jul 20, 2022  on Bigcommerce

Reiner D saved the day! - Reiner is and stays one of the most helpful Yotpo support professional I have had the pleasure of working with. He has answered every single on of my questions in record time and has solved many of my pressing problems, I can't begin to thank him enough for all his hard work! If you need assistance in any way shape or form, don't waste your time going through countless others that just send you "helpful Links" that quite frankly do not help in most situations. Get on the support chat and ask for Reiner D!!!

gen...net

Jul 20, 2022  on Bigcommerce

Reiner D saved the day! - Reiner is and stays one of the most helpful Yotpo support professional I have had the pleasure of working with. He has answered every single on of my questions in record time and has solved many of my pressing problems, I can't begin to thank him enough for all his hard work!If you need assistance in any way shape or form, don't waste your time going through countless others that just send you "helpful Links" that quite frankly do not help in most situations. Get on the support chat and ask for Reiner D!!!

888...com

Jul 19, 2022  on Bigcommerce

Amazing - Happy with this app. Reinier was very dedicated helping me in all my questions. Quick and to the point. Amazing service and fast chat support. I do recommend this app .

hsc...com

Jul 18, 2022  on Bigcommerce

Awesome service - I had the opportunity to work with Reinier D who helped me upload existing reviews from the site into the Yopto platform. He took care of it all for me. And it all showed up perfectly on my site. Amazing care for their clients.

gsm...com

Jul 05, 2022  on Bigcommerce

Great Customer Serice - James (and the rest of the team) is great to work with. Always able to help and fast service.

nic...com

Jun 08, 2022  on Bigcommerce

Great customer service! - Kenneth John M gave me excellent info about how to navigate the app to adjust automation settings in the email and coupon sections. Excellent system and great customer service! Thank you so much. Edit: Further great support by Nick S, Albert, and Radly!

nic...com

Jun 08, 2022  on Bigcommerce

Great customer service! - Kenneth John M gave me excellent info about how to navigate the app to adjust automation settings in the email and coupon sections. Excellent system and great customer service! Thank you so much.Edit: Further great support by Nick S, Albert, and Radly!

nub...com

May 26, 2022  on Bigcommerce

Great Customer Service - Daniel helped me a lot with repositioning the Reviews Widget to my liking. Super helpful!! Thank You!!

adm....au

May 14, 2022  on Bigcommerce

Support review - Eunice, Rikki and Daniel were fabulous to deal with, extremely patient and managed to sort out all the review transfer and related issues on my Bigcommerce website. Amazing fast support and currently I am not even on a paid plan which I am really appreciative about. I will definitely be upgrading to a paid account soon as I am pretty happy with the way review system works as well. Thanks team. Swapnil

bre...com

May 10, 2022  on Bigcommerce

Support experience - James helped me figure out my issue right away. I am new to Yotpo but so far, based off support experience and the features Yotpo provides, I am a happy customer!

inf...com

May 04, 2022  on Bigcommerce

Customer Service - Worked with Nick at Yotpo - wonderful experience! He was knowledgeable and helpful! He was quick and knew exactly how to help us. Great experience! Thanks Nick.

web...com

Apr 28, 2022  on Bigcommerce

Support Experience - Happy S. (the support agent) asked me how they could help and were quick to come up with a solution. Support is definitely a plus!

rad...com

Apr 26, 2022  on Bigcommerce

Great customer service - Yotpo Eunice was prompt, knowledgeable and helpful. She helped us to solve our problem immediately. Thank you

dav...com

Apr 23, 2022  on Bigcommerce

Does not work - We were on the highest level tier of Yotpo, we first signed up in November 2020. After countless hours and over £17,000 paid to yotpo, 18 months later and we have NEVER had a working loyalty program. I have asked them for a refund and they are now ignoring me. This company will rip you off, stay well well well away. Also, their system does not integrate properly, we tried to get a loyalty program with the "support" of Yotpo installed and it never worked.

cha...com

Apr 01, 2022  on Bigcommerce

Excellent Product & Customer Service - Love this product and how it functions with my website! I've been using Yotpo since 2013 and they have grown so much. Mary from customer service assisted me in optimizing my backend of Yotpo. She was patient and amazing. If you are having issues contact support!

bry...com

Mar 31, 2022  on Bigcommerce

So far it has been great - Customer support has been very helpful with customization and importing reviews. Thank you Reinier D and Eduardo

sup...com

Mar 30, 2022  on Bigcommerce

Nice support - The Kenneth John gave great support! I have been using this app since long with other store too. I will also recommend to use this app.

sup...com

Mar 30, 2022  on Bigcommerce

Nice support - The Kenneth John gave great support! I have been using this app since long with other store too. I will also recommend to use this app.

dph...org

Mar 16, 2022  on Bigcommerce

Yotpo - Great app and customer service. Eunice was very patient with us and helping get things set up. Highly recommended

pri...com

Mar 11, 2022  on Bigcommerce

10 stars - Angelo was great helping me set up my reviews and fixing some tech issues I had. I appreciate his patience and communication. Professional work done. Thank you

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