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Customer reviews: Yotpo Product Reviews

Develop by Preferred

Reviews (420)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

web...com

Apr 28, 2022  on Bigcommerce

Support Experience - Happy S. (the support agent) asked me how they could help and were quick to come up with a solution. Support is definitely a plus!

rad...com

Apr 26, 2022  on Bigcommerce

Great customer service - Yotpo Eunice was prompt, knowledgeable and helpful. She helped us to solve our problem immediately. Thank you

dav...com

Apr 23, 2022  on Bigcommerce

Does not work - We were on the highest level tier of Yotpo, we first signed up in November 2020. After countless hours and over £17,000 paid to yotpo, 18 months later and we have NEVER had a working loyalty program. I have asked them for a refund and they are now ignoring me. This company will rip you off, stay well well well away. Also, their system does not integrate properly, we tried to get a loyalty program with the "support" of Yotpo installed and it never worked.

cha...com

Apr 01, 2022  on Bigcommerce

Excellent Product & Customer Service - Love this product and how it functions with my website! I've been using Yotpo since 2013 and they have grown so much. Mary from customer service assisted me in optimizing my backend of Yotpo. She was patient and amazing. If you are having issues contact support!

bry...com

Mar 31, 2022  on Bigcommerce

So far it has been great - Customer support has been very helpful with customization and importing reviews. Thank you Reinier D and Eduardo

sup...com

Mar 30, 2022  on Bigcommerce

Nice support - The Kenneth John gave great support! I have been using this app since long with other store too. I will also recommend to use this app.

dph...org

Mar 16, 2022  on Bigcommerce

Yotpo - Great app and customer service. Eunice was very patient with us and helping get things set up. Highly recommended

pri...com

Mar 11, 2022  on Bigcommerce

10 stars - Angelo was great helping me set up my reviews and fixing some tech issues I had. I appreciate his patience and communication. Professional work done. Thank you

pea...com

Mar 10, 2022  on Bigcommerce

Great service - We had amazing service with Donald from Yotpo when we transitioned our platform to Bigcommerce and wanted to move our reviews from one platform to another. We experienced a challenge with the location of the reviews and again the team at Yotpo where quick to help and resolve. They really helped in a stressful situation and got us up and running correctly.

eni...com

Mar 10, 2022  on Bigcommerce

Amazing customer support - Thanks Reinier D - Thank you Reinier D for easily transferring all my existing reviews and importing my orders to send review requests. I have only had Yotpo on my BigCommerce store for 2 days... I am super impressed! From getting the app installed to transferring old reviews and data and customising my widgets on my store. The Customer service and support has been excellent.

tok...com

Mar 07, 2022  on Bigcommerce

Support - I had an issue of getting my review widget up and working. I contacted support and Eunice helped me get it up and working in 5 minutes when it took me hours. Thank you Eunice for your help and I love the product!

ord....za

Feb 17, 2022  on Bigcommerce

Fixing Reviews Issue - I received excellent service from Sheen at Yotpo. The issue was solved really quickly and i was kept up to date on progress throughout the process. Great service !!!

inf...com

Feb 15, 2022  on Bigcommerce

Great support - Super responsive and gets the job done. Sheen got right on an issue we had and it was fixed promptly.

nad...com

Feb 10, 2022  on Bigcommerce

Super helpful support - We got excellent support from Howell at Yotpo today. The chat function on the support page was super easy to find and we got an immediate answer quickly. Howell went out of their way to understand the issue we were dealing with and then, just like that, they fixed it. I wish I had this experience with every 3rd party app I use. It's obvious that they are doing great things at this company and it starts with training their customer support.

aur...com

Feb 09, 2022  on Bigcommerce

Great App and 1st Class Support - A great app which does what it says on the tin, with excellent and very patient help getting setup promptly! Thanks very much Rhenant! :)

hol...com

Feb 08, 2022  on Bigcommerce

Great app and great support - Great app and great support. Radley helped me fix an issue I had with the reviews imports process from bigcommerce to yotpo quickly and effectively.

tim...com

Jan 21, 2022  on Bigcommerce

Fantastic Support - Quick and helpful support from Nick S. Have used Yotpo for years and won't be going elsewhere!

prc...com

Jan 05, 2022  on Bigcommerce

Learning the ropes - Nick S. was very helpful in orienting me as I establish yotpo review app on my website. He answered my questions with patience and precision. I'm off and running!

nic...com

Dec 15, 2021  on Bigcommerce

Support - John helped me today to investigate an opportunity to collect more reviews. While the feature was not currently available he did open a feature request and was helpful in educating me on the current capabilities. I appreciate the support and follow-thru.

qui...com

Dec 09, 2021  on Bigcommerce

Support - Ronel helped me get the star ratings showing on my category page and even empty stars for products without reviews. A feature that wasn't shown in the instructions. Thanks a ton.

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