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Customer reviews: Yotpo Product Reviews

Develop by Preferred

Reviews (420)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

lis...com

Mar 17, 2021  on Bigcommerce

Correcting a review typo - Junalou was extremely helpful at helping me fix a typo that a customer said they made on their review. Junalou fixed the problem quickly and with excellent communication!!! Thanks so much!

inf...ply

Mar 14, 2021  on Bigcommerce

Easy to use - What I like about yotpo is the ease of installation. The yotpo team were very responsive and helped me every step of the way. I tried a few other review aggregators and they wanted to charge fees for a basic installation.

tru...com

Mar 12, 2021  on Bigcommerce

Review migration was a breeze - Junalou made quick work of our need to migrate reviews from one account to another during a site migration. Thanks again!

hel....uk

Mar 11, 2021  on Bigcommerce

Amazing Support - Amazing Support team, Manny was great help getting the widgets working for me on the site.

mic...com

Mar 06, 2021  on Bigcommerce

Great Reviews - Thanks Junalou, for all your help. Over the years we have grown our reviews quite a bit with Yotpo. Great platform. Some awesome features. O

sal...com

Mar 04, 2021  on Bigcommerce

Yotpo Reviews for my site - I love Yotpo Reviews app! I was initially just using the built in review features for Bigcommerce on my store. I switched over to Yotpo and immediately I started getting way more engagement and reviews on my products. The back end is easy to navigate and is easy to see your stats. I had a little bit of a problem installing the code but the Yotpo support team was able to help and install the code correctly. Overall, I'm getting way more engagement and customers are now even posting images to their reviews! Definitely worth the money.

chr...net

Feb 05, 2021  on Bigcommerce

Awesom Product and Service - I have had YotPo for some years now and have been very happy. I just did a them update and had to reinstall scripts and ran into some issues. But got on with Chat and they helped me restore all of my star ratings back where and how they were before my theme update, and the assistants were all incredibly nice and helpful. Thank you YotPo :)

vin...net

Feb 01, 2021  on Bigcommerce

Great Support - I haven't gotten far enough into this to say much about the actual service so far, but I can tell you that the customer service is great, especially Anne. We're really looking forward to getting all the Yotpo features integrated on our site.

geo....uk

Dec 11, 2020  on Bigcommerce

Cost is ridiculous - $200 a month is completely unnecessary for what's provided, no ability to edit how reviews are shown like trustpilot have.

jay....co

Oct 29, 2020  on Bigcommerce

Excellent product and help team - Great product that does what it says It will do - and a very quick and helpful support staff, most importantly.

nic....au

Oct 20, 2020  on Bigcommerce

Excellent support - I had an issue and was unsure how to fix with emails back and forth to support all with a very quick response the issue was fixed. Excellent support and great customer service

dev...com

Oct 16, 2020  on Bigcommerce

Great product and support - I've been recommending Yotpo to clients for the last 6 years and have never regretted it. It's a great product which continues to grow and offer more functionality that just works. Not only do they have this product offering, but their support teams are attentive, quick and knowledgeable. Couldn't recommend them more!

lau...com

Oct 09, 2020  on Bigcommerce

Great Service! - Yotpo review system was incredibly easy to integrate and use, it has helped grow my business and their customer service is exceptional! You can get one on one help super quickly. Can not recommend enough!

lee...com

Oct 03, 2020  on Bigcommerce

Yotpo Reviews - Mary Ann on support was able to sort out my issue almost instantly. Great comms and app works really well. Our customers love it... Ironically here I am writing a review about a review company!

lux...com

Sep 17, 2020  on Bigcommerce

Mary Ann from Yotpo Support responds very quick and have helped me a lot - Mary Ann from Yotpo Support responds very quick and have helped me a lot in my Yotpo concerns. Although the other support did not manage to resolve my issue after 2 days. Mary Ann did it in just less than 24 hours. This app is also highly commendable. Thanks for all the support

ext...com

Sep 15, 2020  on Bigcommerce

Great APP with Excellent Customer Service!!! - Great support from John B. Top notch service! Go Team Yotpo!!!

she...com

Sep 09, 2020  on Bigcommerce

Amazing review app! - It took a while to resolve my concern however the support has helped me all through with it. Thanks Diane! I recommend this app if you want to display authentic reviews on your website.

whi...com

Aug 26, 2020  on Bigcommerce

Customer Support - I have recently used the Customer Support Chat within the YOTPO app on the back end of my BigCommerce store. Before I was using the Customer Support email to work through issues, which would typically take a day or two to resolve. Sheen helped me via Support Chat and was helpful, efficient, and helped fixed all of my Review errors I was experiencing within minutes. If you do not have a developer or know code yourself, installing YOTPO codes is a little confusing. But once set up properly, the app is very efficient in collecting both customer/site reviews.

kcb...com

Aug 25, 2020  on Bigcommerce

Great product and support - We have had Yotpo for years and it works well for us. We have had great experience with the platform and the customer service/support. Thanks!

zel...com

Aug 11, 2020  on Bigcommerce

Very Helpful - I love the look of the widget on my website. My customers say how easy it is to leave reviews via the automated emails. The support team was so great in assisting me. I would recommend, free trail is good.

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