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Customer reviews: Yotpo Product Reviews

Develop by Preferred

Yotpo Product Reviews helps BigCommerce merchants collect and display customer reviews to boost trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (421)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

pea...com

Mar 10, 2022  on Bigcommerce

Great service - We had amazing service with Donald from Yotpo when we transitioned our platform to Bigcommerce and wanted to move our reviews from one platform to another. We experienced a challenge with the location of the reviews and again the team at Yotpo where quick to help and resolve. They really helped in a stressful situation and got us up and running correctly.

eni...com

Mar 10, 2022  on Bigcommerce

Amazing customer support - Thanks Reinier D - Thank you Reinier D for easily transferring all my existing reviews and importing my orders to send review requests. I have only had Yotpo on my BigCommerce store for 2 days... I am super impressed! From getting the app installed to transferring old reviews and data and customising my widgets on my store. The Customer service and support has been excellent.

tok...com

Mar 07, 2022  on Bigcommerce

Support - I had an issue of getting my review widget up and working. I contacted support and Eunice helped me get it up and working in 5 minutes when it took me hours. Thank you Eunice for your help and I love the product!

ord....za

Feb 17, 2022  on Bigcommerce

Fixing Reviews Issue - I received excellent service from Sheen at Yotpo. The issue was solved really quickly and i was kept up to date on progress throughout the process. Great service !!!

inf...com

Feb 15, 2022  on Bigcommerce

Great support - Super responsive and gets the job done. Sheen got right on an issue we had and it was fixed promptly.

nad...com

Feb 10, 2022  on Bigcommerce

Super helpful support - We got excellent support from Howell at Yotpo today. The chat function on the support page was super easy to find and we got an immediate answer quickly. Howell went out of their way to understand the issue we were dealing with and then, just like that, they fixed it. I wish I had this experience with every 3rd party app I use. It's obvious that they are doing great things at this company and it starts with training their customer support.

aur...com

Feb 09, 2022  on Bigcommerce

Great App and 1st Class Support - A great app which does what it says on the tin, with excellent and very patient help getting setup promptly! Thanks very much Rhenant! :)

hol...com

Feb 08, 2022  on Bigcommerce

Great app and great support - Great app and great support. Radley helped me fix an issue I had with the reviews imports process from bigcommerce to yotpo quickly and effectively.

tim...com

Jan 21, 2022  on Bigcommerce

Fantastic Support - Quick and helpful support from Nick S. Have used Yotpo for years and won't be going elsewhere!

prc...com

Jan 05, 2022  on Bigcommerce

Learning the ropes - Nick S. was very helpful in orienting me as I establish yotpo review app on my website. He answered my questions with patience and precision. I'm off and running!

nic...com

Dec 15, 2021  on Bigcommerce

Support - John helped me today to investigate an opportunity to collect more reviews. While the feature was not currently available he did open a feature request and was helpful in educating me on the current capabilities. I appreciate the support and follow-thru.

qui...com

Dec 09, 2021  on Bigcommerce

Support - Ronel helped me get the star ratings showing on my category page and even empty stars for products without reviews. A feature that wasn't shown in the instructions. Thanks a ton.

ber...com

Dec 02, 2021  on Bigcommerce

Great product and amazing service - It's a no brainer why everyone chooses Yotpo over other solutions, its a great product backed by great customer service and technical support. Definitely in great hands here.

ali....au

Nov 29, 2021  on Bigcommerce

Great Support - Between Donald and Ruli Jane I have received fantastic support over the past couple of days. We ran into some small issues during set up (user error on my behalf) and they were so helpful getting things fixed and back up and running again for me and answering my questions. YotPo has been a great addition to our store so far and has been running smoothly outside of my set up errors! We love it!

ali....au

Nov 29, 2021  on Bigcommerce

Great Support - Between Donald and Ruli Jane I have received fantastic support over the past couple of days. We ran into some small issues during set up (user error on my behalf) and they were so helpful getting things fixed and back up and running again for me and answering my questions.YotPo has been a great addition to our store so far and has been running smoothly outside of my set up errors! We love it!

yig...com

Nov 25, 2021  on Bigcommerce

Awesome! - Eduardo helped me setting up a review file for manual requests. Very professional and thorough! Very happy with their service!

luk....uk

Nov 24, 2021  on Bigcommerce

Great Support - Still using the system early days. However when i needed help (Rhenant) was very prompt and professional

nig...com

Nov 17, 2021  on Bigcommerce

YOTPA - I have only just started using it but I’m impressed with what I’ve seen so far. Also, Howell on the help desk was very helpful and responsive.

mar...com

Nov 12, 2021  on Bigcommerce

Great Cust Svc support - 2nd time requesting assistance from CS. Jeorge was awesome: attentive, methodical, very suppirtive with my JS questions and stayed throughout the process. Still have 1 more item to complete but can't say enough for the thorough, friendly support we've received. Thanks Jeorge!

kev...com

Nov 10, 2021  on Bigcommerce

I am impressed - Once I installed the program, I received more site and product reviews, in one month than I had the whole year prior. I couldn't be more thrilled with the ease and functionality of Yotpo. The one thing I did have a hard time with was getting the code to show the reviews on the product pages of my website. For some strange reason, when the code was installed into the HTML all my variants would not work, which was a major issue. However after simply reaching out to Yotpo Support (Donald - Yotpo Growth Support Hero) dove into the backend of my website and had the issue resolved within 24 hours. This is a great product with great customer service.

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