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Customer reviews: Yotpo Product Reviews

Develop by Preferred

Reviews (420)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

ber...com

Dec 02, 2021  on Bigcommerce

Great product and amazing service - It's a no brainer why everyone chooses Yotpo over other solutions, its a great product backed by great customer service and technical support. Definitely in great hands here.

ali....au

Nov 29, 2021  on Bigcommerce

Great Support - Between Donald and Ruli Jane I have received fantastic support over the past couple of days. We ran into some small issues during set up (user error on my behalf) and they were so helpful getting things fixed and back up and running again for me and answering my questions.YotPo has been a great addition to our store so far and has been running smoothly outside of my set up errors! We love it!

yig...com

Nov 25, 2021  on Bigcommerce

Awesome! - Eduardo helped me setting up a review file for manual requests. Very professional and thorough! Very happy with their service!

luk....uk

Nov 24, 2021  on Bigcommerce

Great Support - Still using the system early days. However when i needed help (Rhenant) was very prompt and professional

nig...com

Nov 17, 2021  on Bigcommerce

YOTPA - I have only just started using it but I’m impressed with what I’ve seen so far. Also, Howell on the help desk was very helpful and responsive.

mar...com

Nov 12, 2021  on Bigcommerce

Great Cust Svc support - 2nd time requesting assistance from CS. Jeorge was awesome: attentive, methodical, very suppirtive with my JS questions and stayed throughout the process. Still have 1 more item to complete but can't say enough for the thorough, friendly support we've received. Thanks Jeorge!

kev...com

Nov 10, 2021  on Bigcommerce

I am impressed - Once I installed the program, I received more site and product reviews, in one month than I had the whole year prior. I couldn't be more thrilled with the ease and functionality of Yotpo. The one thing I did have a hard time with was getting the code to show the reviews on the product pages of my website. For some strange reason, when the code was installed into the HTML all my variants would not work, which was a major issue. However after simply reaching out to Yotpo Support (Donald - Yotpo Growth Support Hero) dove into the backend of my website and had the issue resolved within 24 hours. This is a great product with great customer service.

bmc...com

Oct 28, 2021  on Bigcommerce

Excellent Live Chat Customer Service - Mark Oliver R was quick to help and did exactly what we needed regarding a website update. Thank you!

sup....au

Oct 21, 2021  on Bigcommerce

great help from Kenn in customer service - Kenn was knowledgeable AND helpful. This made a huge impact on the amount of time we would have had to spend to take full advantage of Yotpo.

ric...com

Oct 16, 2021  on Bigcommerce

Thank you Yotpo support! - I allowed multiple self-induced issues to build before I called Yotpo for help. Support easily identified the problems, formulated a plan, and resolved each until we were up and running again. Every step was explained and resolved quickly. I even received checkup emails afterwards to see how things were. I can’t thank Yotpo Support enough.

jon...com

Oct 06, 2021  on Bigcommerce

Great customer support! - I have been using the yotpo review widget for a while without any issues but recently started to see that some reviews weren't appearing. I reached out to support and chatted with Ronel who showed me how to view my latest reviews and resolved the issue on my site. I really appreciated his help which was fast and friendly. Thanks Ronel!

jul...com

Oct 05, 2021  on Bigcommerce

Great product and support - I've been using Yotpo for several years. The service is very reliable, and on the few occasions when there have been issues, customer service has been prompt and courteous. A recent update to my theme files threw all the reviews and ratings off my site, and Mark from customer service was super diligent, not to mention patient with my minor freakout. Highly recommend.

lee...com

Oct 02, 2021  on Bigcommerce

Customer support - I just had a live chat support with Manny at Yotpo. He was very helpful and took care of my problem right away. He also suggested a slight design change which I really liked so he took care of setting it up for me. Thank you!

inf...com

Sep 10, 2021  on Bigcommerce

Excellent Customer Support, Solved my Issue in a second - Thank you Ruzsel J for all your help. Best agent that I talked!!

rob....uk

Sep 07, 2021  on Bigcommerce

Great Customer Service - Had an issue with installation and Kenn & Louanne quickly fixed it. Great customer service, thanks guys.

lit...com

Sep 03, 2021  on Bigcommerce

Amazing customer service - I migrated from another web host and an Etsy shop so my reviews were scrabled and Yotpo was great to work with and my customer service rep, Gimbert, was so patient and helpful in working with me to get everything figured out. I was very pleased with the outcome. I highly recommend Yotpo. It is a great app.

lix...com

Sep 02, 2021  on Bigcommerce

installation - Very Satisfied. Yotpo team James help me install the review widget and star rating on product page. love this app Highly Recommended.

gol...com

Sep 01, 2021  on Bigcommerce

Installation - Absolutely the best. Thank you Orly. Sometime these instals can be confusing, and Orly took all the stress out of setting up the reviews coding on our site. Cannot thank the Yotpo team for their help.

sup...com

Aug 28, 2021  on Bigcommerce

Best Customer Service I've Had in a While - I've had very detailed questions about setting up my account and everything else. I contacted them both times and both times were the best customer service I've had in a long time. Not once, but twice. Jo, Eunice, and Kenn T were awesome. FAST FRIENDLY and had all the answers that actually worked. I honestly can recommend this service based alone on the professionalism of its support staff. Thanks YOTPO!

car...com

Aug 26, 2021  on Bigcommerce

Good app. Excellent support. - The app works as advertised. Customizable features are nice. The support is truly helpful. Gimbert was professional and worked with me to fix issues that kept propping up. Highly recommend this app!

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