Utterly Frustrating - Hands down one of the most utterly frustrating and unreliable pieces of software I have ever had the misfortune to use. I will be looking for a more reliable reviews company that's easier to understand, navigate and implement into my site. Cheapness comes at a price.

Frustrating experience -

They say you get what you pay for, and with the free version of Yotpo, that seems to be true so far.  The only support they offer is via a webform...and you may get a quick response at first, but you will need to respond to them, and apparently the new support requests get first priority, so don't expect your support person to respond to your reply in less than 3 or 4 days.  Then, heaven forbid, if he has more questions for you, you'll have to repeat the process.

It has been 3 weeks, and with the exception of having been delayed for 3 days on my end while manually building an excel file of the hundreds of reviews from my old site, I am still waiting for them to upload the reviews.   Every time I contact them, they answer with a request for more information or some other question...and then it's another 3 days till I hear from them again.

If I ever get these reviews up and working, perhaps I will be happier with their service.  If I hadn't had so many reviews to import (and had BigCommerce had the ability to import them) I would have happily stayed with the built-in review feature.

Update August 2016: Apparently (this isn't made clear) you only get 50 review requests sent per month. OK, so let's say you're lucky enough to get 80 orders a month. Wow. So it's a bummer that 30 of those won't receive review requests, but oh well.

Ah...but wait! That's not how it works! Those thirty people will still get a review request...next month. And next month only 20 orders will get their review request. Lather, rinse, repeat.

If Yotpo had an affordable option for entry level, I would absolutely be happy to pay for that. But I can't afford the entry level, and I do often have more than 50 orders per month. Small orders. Not big enough to afford Yotpo.

So basically they are set up to force you to pay for their service...

As I said before, if I *could* just load all my reviews into BC's system, I would.

Pushing for premium too much. -

Was good to begin with then they pushed us to join their premium packages where you pay for new services. These new 'services' were previously available in the 'free service'.. Not good business guys.

Social pushes, publishing direct to website were in the past available on the 'free version' which is now basically useless. 

Thanks guys, time to find someone else.