Cost is ridiculous - $200 a month is completely unnecessary for what's provided, no ability to edit how reviews are shown like trustpilot have.

Too Expensive - The app and review parts are good but to get the full benefit of Yotpo you need to spend several thousand dollars per month, in my opinion there is no possible way for it to generate enough revenue to pay for itself.

cool but ugly and expensive - Yotpo was great at first but we have since found alternative options with better pricing.

It works, it's overly expensive, instructions can be lacking and the tech support is SLOW - It works. I can't say if it has an effect on SEO or not, as we didn't run any before and after tests. However, assuming that google see's it as a on page content, it's a thumbs up for effectivity. It is, however, stupid expensive. The installation instructions can be lacking sometimes. My only real complaint, is that tech support is really, really slow. If another company comes along offering similar functionality, with faster support, I would seriously consider switching.

The free plan will irritate your customers if your store routinely has more than 50 orders per month - The free plan limits mail after purchase emails to 50 per month. Anything over that gets backlogged for the following month (regardless of your specified days after purchase ). This could create a long backlog over time, and customers can be emailed many months after purchase for a review. Instead of Yotpo clearing out the backlog of orders exceeding your specified "days after purchase" the solution from Yotpo was to upgrade to the premium plan.

ok but expensive - I used there services for a year ... the paid version ... there was some interesting functionality but it is very expensive ... not sure its worth that much

Good product, bad support - I like Yotpo as a product, but there is no way to talk to anyone there. They don't have live chat, and they don't do phone support. You send an email and they get back t you within one day. That is totally unacceptable.

Too expensive -

This app is a great tool in its free version but very basic. Automated email and reminders are great. But unfortunately, if you want to use everything it offers (reply to review, social share, etc.) you have to pay... And it's rather expensive! Especially for a small or start up business...

Works Well But..... -

I like the product. It simple and fairly easy to use. BUT the pricing on their paid side is CRAZY! It goes from $25 a month to $399 a month? No in between. Just seems like a HUGE jump. I am currently using them but may go to a competitor that is less expensive. Oh and to get the $399 you have to pay annually so over $4k up front.

Just Ok -

Didn't get the expected traffic or results.

Great Product - Great product but super expensive for the premium features. You need to pay extra even if you want to send out more than 50 review requests monthly.

good app - Nice reviews platform but way too over priced.

Love email feature -

The email portion is a great feature, where the app automatically sends out a request for customers to review your product and they can write the review right from within the email. So, unlike BC, customers don't have to click onto your site and scroll down to the review section just to write one. The email makes it less cumbersome so customers can easily write a review and not waste much time during the process.

However, I still cannot get the program to work with my store properly, possibly because I had some custom work done. So, besides the email feature, I just have a tab on the very right side of my store that allows users to click on to view the review widget. If they don't click on it, my reviews are not located anywhere else! They're not located on product pages - and disabling the BC review code like Yotpo advises - makes it seem like I have no reviews on any products.

Still trying to get some help from their team so maybe once it works 100% it'll be a 5-star app.