Excellent Customer Service & App - We've been using the built-in BigCommerce review system since we migrated from Magento. We've received less than stellar response, despite offering a discount coupon. On the urging of our SEO team, we moved to Yotpo and within a week I am amazed by the software, customer service and all around impact Yotpo has had on our site. Highly recommend Yotpo and a special shout-out to Paolo for his great customer service and technical support.

Customer Service - Good customer service, I had trouble and one of Yotpo customer service reps responded back promptly with a solution that worked!

Installation Support - I was very pleased with the installation support I received using the Chat service at Yotpo. They handled the installation for me and answered all of my questions.

Great Customer Service - I have been with Yotpo for quite a few years, and they have made it super easy for me to get real reviews from real customers. Anytime I need help with widgets, and other integration issues, I can always count on quick customer service. I can email or use their chat service, either way they are reliable and they manage to fix my problem. I highly recommend Yotpo, over the years using their coupon email has generated alot of revenue I normally would have lost. They really make it easy. I would love to take advantage of the premium plan, but its too pricey for a small business. But I will eventually get there!

Great Help in Migrating Reviews From Old Service - Ruel just helped me get Yotpo up and running and I am very grateful as he was very patient and even went into the backend of my system to do it for me.

Great service! - Adiran as well as everyone else who always answers my questions always goes above and beyond to help out!

Technical support - Would like to say big thank you for fixing our issue with widget after we've changed a theme. Great help and perfect work! Thank you again.

Yotpo is price gouging their customers - I stuck with Yotpo for a while but there were always problems that never got fully resolved. In the end I had to leave and made a jump to a competitor (name starts with "stamp...") I am now very happy and also paying 1/5 the cost of what I was paying to Yotpo! I was paying over $1,100 /mth with Yotpo (on a "deal" they told me was 50% off) and they make you lock into a long contract.Yotpo integration with BigCommerce is poor and the staff I dealt with seemed to know $h0pify but not BigCommerce. My developers found several flaws in Yotpo's code which was really frustrating.Strongly suggest you look at alternatives. Yotpo were the first to market and so have market share, but their tech is now old and others offer better service. Also, Yotpo's integration with Swell, the loyalty platform they bought, is awkward to non-existent.

Support is a joke - Yotpo support has been a nightmare. We are paying them THOUSANDS of dollars a month for features they cant even get to work. Its been 3 months of emailing support back and forth trying to solve basic syndication problems. I had to look into their code myself and found a flaw in the way they handle variable products. Yotpo support takes up to 4-8 days to reply to any issue. AGAIN we pay them THOUSANDS a month.Spare yourself. This company is horrible and should be ashamed for how it operates. Theft would be a decent word.

enterprise level features - We have been with Yotpo for years, Happy with the product and service.we plan to stay with Yotpo for years to come, If you find a winner stick with a winner

A company is best known for how they fix problems - * March 21 update: As you can read from other content shown below, my first impression of Yotpo was not good. Over the days that followed, I have found Eddie to be extremely helpful. Their customer service WILL make it right if a problem arises. I can wholeheartedly recommend this extremly valueable app to everyone. Your business can find no other resource at this price from which to achieve your sales goals.*March 8, 2019: I did receive an apology on 3/7/19 and accepted it. I was able to restore our template to where it was before Yotpo changed it, thanks to a saved copy. Meggnotec has graciously agreed to install the Yotpo script yesterday, so that there is no repeat result. I do think the Yotpo app is a very good one and I am VERY pleased with the number of reviews received. It is worth every penny they charge. Reviews are a necessity for any merchant and Yotpo is definitely the way to go. The advice I offer potential customers is that they use their template vendor to install and thusly enjoy a stress free result. You CAN count on Yotpo to import your Bigcommerce reviews into their app. --------------------------------------------------------------------------March 5, 2019: I had nothing less than high expectations from Yotpo, and during the free trial, I have been very pleased. Days after I started being a paying customer using their $30 a month plan, that all changed with a heartbreaking crash.Eddie, their tech guy, was resolving Google review errors and instead of a nice fix, his solution scrambled my products helter-skelter like, as his work messed up the product formatting on the home page and every other page. I called them and could only get to voice mail, no one has called me back in the last 24 hours. I filled out their form and no one has written me back. I wrote Eddie and he has neither written me back nor has he fixed the mess he made.When he wrote me on March 5 2019, I replied with a very warm thanks after reading of his efforts. That warm glow turned to ice when I reviewed my website and found things to be much worst than ever imagined. He obviously failed to look at his work before he wrote me. Even his proof of the Google fix turned out to be temporary, as Google tells me that his specific example was temporary. Their service failure is unacceptable. I had expected to see an apology AND my site restored over the past 24 hours. NONE of that happened. You would think they went on vacation or something!I have reached out to my template designer MEGGNOTEC and offered to pay them to make this right.

Utterly Frustrating - Hands down one of the most utterly frustrating and unreliable pieces of software I have ever had the misfortune to use. I will be looking for a more reliable reviews company that's easier to understand, navigate and implement into my site. Cheapness comes at a price.

Price - We've been using the free version of Yot Po for several years and we wanted to upgrade for more bells and whistles, but the pricing was simply outrageous.

Complete Rip-Off - As others have stated it seemed like a great idea but it's a bait/switch type system. They show you all the cool features about Q&A and images and what not but then when you actually install it and try to enable features, it turns out all of the features you HOPED for are ONLY available in a PREMIUM tier. Well the normal tiers top off at $99/month, and DO NOT include those premium features. Want the premium features... get prepared to pay $14,000 a year. $14k! Are you kidding me? That's obsurd. They list the features as if you can go to a slightly higher plan and get them but NOPE, you get the same features in every single plan, only more email/review alerts. To get the REAL features, you hafta pay over a grand a month. What a complete rip-off! Also as others stated, lack of documention. The installation links are broken and when you install it, you can't login. There is no password creation. You can't even change it as it looks for an OLD password, which does not exist. What a joke.

Heard about Yotpo from a fellow store owner! - Yotpo makes it easy for us to streamline our product reviews. I used to use it when I was on Shopify and loved it then. Still great and still love it now!

Too Expensive - The app and review parts are good but to get the full benefit of Yotpo you need to spend several thousand dollars per month, in my opinion there is no possible way for it to generate enough revenue to pay for itself.

Terrible for Many Reasons - We installed Yotpo for the obvious reason of trying to increase the number and functionality of out product reviews and it was a sloppy mess. The first frustrating issues was that it would not install properly. Every time we opened Yotpo it told us it was not installed. We uninstalled / installed it several times (which is what it told us to do every time) to try to resolve it, we could not. We could only get in by re-installing it and then we could actually get in that once. Next we found the entire system to be a sloppy mess. Very little actual direction on how it is actually going to work, the impact on our very large database of customers and a number of other significant issues that we had with the entire interface. We could not find any way to determine who we were sending emails to whether it was only new customers, legacy customers etc. Could we go back 30 days and send emails to these customers? We found no easy way to find answers and to get the Yotpo system up and running. There was only what seemed to be an antiquated ticket system of resolving issues. As well, our entire website now had no reviews, no site reviews and we looked like a new store that just launched with no reviews and no traffic. There are too many negatives compared to very few or no benefits of installing this app. The fact that it would not install properly is the first indicator that this was not going to be a good fit for us.

Great App - This has been a great app to show both reviews for our store itself and also products. Definitely a good trust builder!!! :) A note to those of you who have themes built on Stencil and don't want to touch core files in order to install Yotpo and thereby lose all possibility of future theme updates. You can insert the installation code for the floating tab, the widget and star rating on product pages into the Footer Scripts box found in your bigc dashboard. Then use javascript to move those pieces of code to any area of your product pages. Seems to work well depending on what html tags your theme uses. :) Hopefully yotpo will post this alternate method on their Bigcommerce documentation/installation page.

Pretty Decent App - I just have the basic free version and it's a pretty decent app. It does what I want it to. I don't think it's worth it to spend the money to upgrade; just an extra fee to do a little more. What I do love about YOTPO is that it has helped get my store a lot more reviews than I was getting from my online store system. The email that is sent to my customers is super simple and that is definitely the key to getting reviews. It was a struggle getting the app synced with my store. I've used other apps with my store and this one was by far the most complicated. Luckily, the YOTPO Reviews customer support team helped me figure it out really quickly and I haven't had problems since.

cool but ugly and expensive - Yotpo was great at first but we have since found alternative options with better pricing.