YOTPO Review -

After reading the amazing reviews of Yotpo and BC review system was not up to the job we installed this app.

Set up and install was easy peasy and after about a week moved onto the Premium package.

As not au fait with html and get by technical wise, we came to a position were after a few weeks the extras that the premium package gives you were not installed.

We put this down to time involved and savvy with the dashboard.

We had an email from Asaf from Yotpo (based in Israel, us in the UK) offering some help and advice and had noticed they we were paying for premium package and had not installed a few of the extras.

A few quick emails and an appointment made and i received a telephone call from Asaf.

Asaf, was brilliant, speaks better English than a UK Black Country lad, nothing to much trouble, even offering pointers and organising through Yotpo technical staff to get mini site up and running.

The few extras which we had missing was soon put right and the explanation of how it works was put across in layman's terms

so i could understand. So in the end no html knowledge really needed.

I cannot thank Asaf, Yotpo technical and customer support team enough, i felt and feel important and not just a customer paying there money each month. They really want you to suceed :]

Without doubt one of the best apps installed with BC worth five stars every time not just for app but customer service EXCELLENT

Thank you 

Great Review App -

Although I know I am not using the full features of this app I must say I am please with the features I am using.  Yotpo is assisting my site gain trust for future customer base.  Reviews buy verified buyer allows new customers to see that others are pleased with the products and services offered.

Great App! Great Tech Support! -

I cannot say enough about this app.  I have had more reviews in the past month than I have in the past year.  The tech support is awesome also, going above and beyond to make sure it worked with my particular site settings.

Hats off to the team at Yotpo and a special thank you to Guy.

Fantastic service -

Thank you for this app. I am feeling stress free now! This service is easy to use and install. Apparently, my friend was right about the product. It's very simple to set up without any technical hassle. Just get it installed and let it do its work. Well done. 

Good product that easy to install and use -

I'm really happy that it works so well on my Big Commerce store and I'm sure I get more reviews now. I also like the Promoted Products feature but it insists on converting all my prices from AUD to USD which is not helpful. Been waiting some months to have that fixed!

Pushing for premium too much. -

Was good to begin with then they pushed us to join their premium packages where you pay for new services. These new 'services' were previously available in the 'free service'.. Not good business guys.

Social pushes, publishing direct to website were in the past available on the 'free version' which is now basically useless. 

Thanks guys, time to find someone else.

My experience so far is positive in general -

I have been using Yotpo Premium on my BigCommerce store for the past three months and my experience so far is positive in general. I received very prompt and able help from Yotpo staff to install the app. So far, I have generated a good number of reviews for several of my products. I gave it 4 stars and not 5 because the emails the system sends out do not display correctly for Outlook users and these users are asked to click on a link to do their reviews. This is an extra step for these users and might be dissuading some from filling out the review. Yotpo should solve this technical issue. Nevertheless, I'm happy that I added the Yotpo app and plan to continue using it. 

​Great support -

Great support. 

Firstly I tried to install myself, however it did not work on 3rd parties design theme. After contacting their support, they fixed it up everything themselves. 

Love email feature -

The email portion is a great feature, where the app automatically sends out a request for customers to review your product and they can write the review right from within the email. So, unlike BC, customers don't have to click onto your site and scroll down to the review section just to write one. The email makes it less cumbersome so customers can easily write a review and not waste much time during the process.

However, I still cannot get the program to work with my store properly, possibly because I had some custom work done. So, besides the email feature, I just have a tab on the very right side of my store that allows users to click on to view the review widget. If they don't click on it, my reviews are not located anywhere else! They're not located on product pages - and disabling the BC review code like Yotpo advises - makes it seem like I have no reviews on any products.

Still trying to get some help from their team so maybe once it works 100% it'll be a 5-star app.

Website only up for 4 months...over 80 Five Star Reviews....Thanks Yotpo -

Next to JustUno, this is the app that drives more sales by allowing true and honest customer reviews.  Check out the send coupon to customer after they leave a review section.  So awesome- that feature has driven more reviews that almost every other.

You sell one and wins twice!!!! -

Many tools in one app. With this app you'll highlight your store for success! Because everyone wants to know your customer experience! Fully committed to their customers with an amazing customer support!

Reviews and support -

I have installed Yotpo Review for just over a week now and it has brought in 53 reviews in this short space of time, an excellent achievement in my opinion. Then to top it all is the support team, I have been in the IT industry for 40 years and have never come across such an excellent service level. I highly recommend not only the review system but the company as well, Well DONE!!

5 Stars isn't enough !!! -

YOTPO is truly a must have app.  Integration had a couple of bumps that were quickly corrected by staff.  I personally felt that my site was the only site with YOTPO staff.  The best decision I've made.  Staff is amazing and truly interested in my success.It has made a difference in my sales to date and client confidence. MUST HAVE !!

Didn't work for me. -

Don't work with outlook online version, can't type in review area and mail will be automatically send to spam box.

Great App​ -

We have been using Yotpo for several months and find support to be excellent and easy to integrate into your BC store. 

Awesome app! -

Super great app, really straightforward approach, simple to navigate, easy setup with the code. I absolutely love it, it definitely encourages customers to be more interactive with the site

very good operation on attracting review from buyer -

very good operation on attracting review from buyer

Best App for Reviews...Ever! -

Before switching to BigCommerce, our old site would get reviews maybe once a month. The customer had to come back to the site and log in to leave a review. Needless to say we never built up many reviews. Now on BC with Yotpo, using the email review system we are getting reviews practically daily, sometimes more than one a day, which is just huge for us. Once installed and setup there isn't much else to think about. 

The BC review system is very decent, it even has an email reminder asking for reviews. However, with Yotpo your customer never leaves that email and submits directly from there in no time at all. In today's busy world this is welcomed!

Thanks Yotpo, very effective stuff and simple to use once implemented.

(oh, and if you need help they are all over it with great support)

Great app, great service -

I'm so impressed with Yotpo.  The BC review system is fairly crude (at best), so Yotpo is a huge improvement, and it's free! (I'll happily pay for it if I  manage to get more than 100 reviews a month).  I'm no HTML guy, so they had to help (i.e. do) me with some of the integration, and it took a few emails to finally crack it, but the support was good, and patient.  

It certainly drive more (validated) reviews than the native BC system, and it's really easy to share the good reviews via Twitter, which just helps me generate a bit of a social presence as well.  It's just me here, so I need apps that make my life easier, and this is certainly one of those.  As for future enhancements, if they could some how create a way to trigger the review request email once the items is delivered (i.e. integrate with one of the other shipping apps to get the delivery notifications), that would be awesome, as there's times when the email goes out before the item arrives (I ship globally, so the time can be anything from a day to 20 days).  Failing that, the option to have different time bands based on shipping destination would help too.  

It's a great platform, there's really no reason not to start using it.

Great App -

Very easy to use and integrate, excellent support even if your not 100% ok with HTML or CSS.

We increased our visitors through social sites (Twitter & Facebook) which is great,  customers review our products on the website and it can be seen on Facebook/Twitter. A huge improvement on built in review system we had.

Highly recommended, great service and great App.