Not Happy after a year of using it -

First of all, I have a great following and a large percentage of very positive reviews. Sure, we all have the tire kickers but I have about 1% of those. After using Yotpo for a year, I can say that there are better ways to spend your marketing dollar and Big Commerce has a free ap for testimonials that got me 90% of the reviews that Yotpo got. There was a slight up tick of reviews, but the main thing they advertise is that you'll be able to push these reviews through your social networks. If you post to your Facebook business page, for example a Yotpo testimonial / review, that content it will only reach 1% of your customers organically without paying for FB advertising. So in order to truly use this ap like they sell you on it, you'd have to pay another several thousand dollars to Facebook on top of what you paid to yotpo. In my opinion that's not smart at all. I'll just use the Big Commerce testimonial ap for free and send them out via paid Facebook ads if needed and actually come out ahead. It's not worth 2k. Maybe worth $10 a month. 

I also contacted and asked how to work around these issues... well it took them several months to contact me to try to help me.. that is not customer service. Poor, very well sold ap. 

Too expensive -

This app is a great tool in its free version but very basic. Automated email and reminders are great. But unfortunately, if you want to use everything it offers (reply to review, social share, etc.) you have to pay... And it's rather expensive! Especially for a small or start up business...

Great App -

Great Review App, Works seamlessly with my Bigcommerce store. Always a quick response from the Support staff. Always getting new reviews for my store and products certainly increasing sales.

Amaziging - We have been using Yotpo since 2015 no issues at all, help is available 24/7, and for customers its very easy to leave the reviews.

Frustrating experience -

They say you get what you pay for, and with the free version of Yotpo, that seems to be true so far.  The only support they offer is via a webform...and you may get a quick response at first, but you will need to respond to them, and apparently the new support requests get first priority, so don't expect your support person to respond to your reply in less than 3 or 4 days.  Then, heaven forbid, if he has more questions for you, you'll have to repeat the process.

It has been 3 weeks, and with the exception of having been delayed for 3 days on my end while manually building an excel file of the hundreds of reviews from my old site, I am still waiting for them to upload the reviews.   Every time I contact them, they answer with a request for more information or some other question...and then it's another 3 days till I hear from them again.

If I ever get these reviews up and working, perhaps I will be happier with their service.  If I hadn't had so many reviews to import (and had BigCommerce had the ability to import them) I would have happily stayed with the built-in review feature.

Update August 2016: Apparently (this isn't made clear) you only get 50 review requests sent per month. OK, so let's say you're lucky enough to get 80 orders a month. Wow. So it's a bummer that 30 of those won't receive review requests, but oh well.

Ah...but wait! That's not how it works! Those thirty people will still get a review request...next month. And next month only 20 orders will get their review request. Lather, rinse, repeat.

If Yotpo had an affordable option for entry level, I would absolutely be happy to pay for that. But I can't afford the entry level, and I do often have more than 50 orders per month. Small orders. Not big enough to afford Yotpo.

So basically they are set up to force you to pay for their service...

As I said before, if I *could* just load all my reviews into BC's system, I would.

Works Well But..... -

I like the product. It simple and fairly easy to use. BUT the pricing on their paid side is CRAZY! It goes from $25 a month to $399 a month? No in between. Just seems like a HUGE jump. I am currently using them but may go to a competitor that is less expensive. Oh and to get the $399 you have to pay annually so over $4k up front.

Wonderful app! -

Very helpful!  Free and easy to use!  This app helps with increasing sales.  How's that sound?  Good to me, a whole lot for free! ~ Lonnie (www.bazaarsrus.com)

Does not work -

I connected the API key , placed the javascript in all files - but does not work.

Reason : you have a custom bigcommerce theme ,Yotpo only works on BigCommerce if you have a standard theme with no customisations? Unlikely story.

Very poor.

Seriously...the best! -

We used Yotpo for the first time at another software provider and loved their reviews app there...hands down the best reviews app!  When moving back to Bigcommerce, we were happy to see the app was available here too. They bent over backwards getting all our reviews moved to our new site. Thank you very much Lucy and company.

Fantastic on-boarding and support -

Switiching from magento and Yotpo helped on-boarded our old reviews. The technical support was fantastic. Of course the product is excellent also.

Best App for any E-Commerce Store -

Guys, I have been using this app since 10 days now. I have very few paid apps but this is one of the them. Their system works very efficiently and their support team is awesome. It's a simple to use app and works very well with my website. I would suggest everyone to try this app for 6 months and see the difference. Nowadays every customer wants to read reviews before purchasing. If there are no reviews then many customers are deterred from buying the product. I love Yotpo...

LOVE this app! -

This app is fantastic! I didn't enter in the code correctly, so the Yotpo support team swooped in and took care of it for us. The design is exactly what we were looking for and we have loved seeing the reviews come in for our products. Thank you so much to Yotpo for helping us grow our business!

-Vermont Kitchen Supply

Great Product - Great product but super expensive for the premium features. You need to pay extra even if you want to send out more than 50 review requests monthly.

terrible support - conflicting information -

I've been working on setting up Yotpo which has been very simple.  I subscribed to the premium version in order to benefit from the customization.  I have been unable to remove the Yotpo logo and branding from a lot of the components.  I don't like the look of it and feel branding from outside plugins cheapens the look of the website.  I found on a blog that a Yotpo rep said this customization could be removed, but when I emailed support, they told me we could not after waiting 24 hours for an answer.  I think that if their service was really dedicated to customer success, they would have phone support, faster e-mail response and I wouldn't have received the short email with conflicting information.  I tried calling their company, but it seems they are only interested in speaking to you if it is for the sales department, but once they have your money, they could care less to provide quality support.

Review -

Sooooo disappointed in the "free" version of this ap.  After several attempts I finally got the ap installed, but still could not post the reviews to my site.  I would respond to the support generated emails and after having three tickets closed due to "lack of response" I finally was told during the fourth round of communication that the only support available to me was through email with the free ap, if I wanted live tech support I would have to upgrade my account -- have been so frustrated -- think the idea is great and had customers respond to review requests, but if they don't appear on my site doesn't do much good.  :(

Awesome customer service -

easy install and awesome customer service. adds a whole extra element to your site- interactive plus content for customers to engage with.

Yotpo - a must-have! -

I had been thinking of switching from BigCommerce integrated reviews system to Yotpo for quite a while but was not comfortable doing the installation myself. I contacted Yotpo technical support with an extensive list of questions; within 24h I received a very detailed reply and they graciously offered to install Yotpo for me. Yotpo is now installed in my store; it looks professional and sleek, and has already started generating new reviews. I am still discovering all the great features of Yotpo, and I especially love the fact that the emails are personalised with the name and surname of my customers. I can only praise the support team for their patience and expertise; I could not be more delighted! Thank you x

Terrible Customer Service -

I have 4 websites and I get absolutely no help from anyone at Yotpo. Probably because they are in Israel. I have emailed several times and so has my IT department. I have been with them since inception and now they are offering paid features when they were free before. You would think they would want to hang onto existing customers so they right good reviews. No no one at Yotpo cares. They are just greedy. I would continue on and find another review service TRUST ME. STAY AWAY FROM YOTPO!

Love it -

For a solid year I had not received a single review from the BigCommerce built in application, but just a few day, I've already gotten 8 YOTPO reviews .

I Like It! -

I give this app 4 Stars!!! The only reason I did not give it 5 stars is that I wish the "stars" were a little less animated in look. Maybe offer a different color options on the stars and sharper edges for sites that are higher end. Otherwise it is fantastic! Support is good too! Thanks Lucy! Get it!