Taranker.Com Logo
Yotpo Product Reviews logo

Customer reviews: Yotpo Product Reviews

Develop by Preferred

Yotpo Product Reviews helps BigCommerce merchants collect and display customer reviews to boost trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (421)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

ges....nl

Jul 31, 2014  on Bigcommerce

Didn't work for me. -

Don't work with outlook online version, can't type in review area and mail will be automatically send to spam box.

flj...com

Jul 11, 2014  on Bigcommerce

Great App​ -

We have been using Yotpo for several months and find support to be excellent and easy to integrate into your BC store. 

Milena Nesic

Jun 16, 2014  on Bigcommerce

Awesome app! -

Super great app, really straightforward approach, simple to navigate, easy setup with the code. I absolutely love it, it definitely encourages customers to be more interactive with the site

Lam Ngoc Minh

Jun 15, 2014  on Bigcommerce

very good operation on attracting review from buyer -

very good operation on attracting review from buyer

adm...com

Jun 05, 2014  on Bigcommerce

Best App for Reviews...Ever! -

Before switching to BigCommerce, our old site would get reviews maybe once a month. The customer had to come back to the site and log in to leave a review. Needless to say we never built up many reviews. Now on BC with Yotpo, using the email review system we are getting reviews practically daily, sometimes more than one a day, which is just huge for us. Once installed and setup there isn't much else to think about. 

The BC review system is very decent, it even has an email reminder asking for reviews. However, with Yotpo your customer never leaves that email and submits directly from there in no time at all. In today's busy world this is welcomed!

Thanks Yotpo, very effective stuff and simple to use once implemented.

(oh, and if you need help they are all over it with great support)

pet...com

Jun 04, 2014  on Bigcommerce

Great app, great service -

I'm so impressed with Yotpo.  The BC review system is fairly crude (at best), so Yotpo is a huge improvement, and it's free! (I'll happily pay for it if I  manage to get more than 100 reviews a month).  I'm no HTML guy, so they had to help (i.e. do) me with some of the integration, and it took a few emails to finally crack it, but the support was good, and patient.  

It certainly drive more (validated) reviews than the native BC system, and it's really easy to share the good reviews via Twitter, which just helps me generate a bit of a social presence as well.  It's just me here, so I need apps that make my life easier, and this is certainly one of those.  As for future enhancements, if they could some how create a way to trigger the review request email once the items is delivered (i.e. integrate with one of the other shipping apps to get the delivery notifications), that would be awesome, as there's times when the email goes out before the item arrives (I ship globally, so the time can be anything from a day to 20 days).  Failing that, the option to have different time bands based on shipping destination would help too.  

It's a great platform, there's really no reason not to start using it.

sal....uk

May 09, 2014  on Bigcommerce

Great App -

Very easy to use and integrate, excellent support even if your not 100% ok with HTML or CSS.

We increased our visitors through social sites (Twitter & Facebook) which is great,  customers review our products on the website and it can be seen on Facebook/Twitter. A huge improvement on built in review system we had.

Highly recommended, great service and great App.

sal...com

Apr 01, 2014  on Bigcommerce

Seams like a great service -

I have just gotten into their product but from what I have seen it looks great. Had a little trouble getting it installed on our site but they were great to work with and get it installed they way it needs to be. Thank you

Scroll to Top