Great choice for reviews app - awesome support. I ve been assigned at least to times to Jeorge Kenneth . He efficiently solved my issues and second time he fixed a problem that caused my reviews carousel to not show after the intervention of another app stuff.... Thanks!

Good value, great support - It's pretty good value, all things considered, and the support we had from Doner was excellent, quickly solved my issue

Yotpo Hero's are always there to help! - Alyssa Brent S, Yoben B, and Charlie always offer great support when in need of assistance through our BigCommerce website. They're very knowledgeable and always willing to help!

customer support on widgets by Yotpo - Ruzsel John Nabong set up a google meeting to help me fix all my widgets and get everything working on my website. He was patient and took the time to make sure all displayed well and proper for further updates to implement automatically. Was an incredible help and got it all beautiful! Thank you so much Ruzsel! :)

Must Have App - Customer service is fast and awesome. Recommend chat support and specifically Jeorge Kenneth. Top notce best customer service rep.

App Support - Edilyn was so amazing!!!! So patient with me and all our problems with our site. Excellent support! Thank you Yotpo for having such a great agent as Edilyn!!!

Service - Wendyle is above and beyond - he provided excellent help in solving a baffling, long-term problem where none of my review emails were being sent, and about which no one else was communicating with me. After unistalling and reinstalling, everything is working, but it took a TON of back and forth. Wendyle remained patient and helpful throughout, and continued to communicate with me about what was happening, which made a very frustrating situation tolerable. Thanks so much.

Angelo was amazing tech support - I worked with Angelo in getting my Yotpo installed, my old reviews imported, new reviews customized, as well as importing my Google and FB reviews. He was spectacular, very detail orients, very attentive and responsive. If it was not for Angelo, I would not have been able to migrate to Yotpo. Thank you for the excellent customer service and support by Angelo. I love the product thanks to Angelo! We did everything via Google Meets which made it much easier to share my screen and issues.

Never worked, got the run around for 2 months - Never worked. For 2 months I was given the runaround about it being a "token" or to wait for level 2 to fix. This was consistent over the 6+ times I contacted support to get the app I paid for to work. Wasted a lot of time setting up importing and writing the emails. Live chat wait times are very long.

fixed issue by John G - i had some issue with the aesthetics of the reviews widget . i contacted their chat support and John G fixed the issue in seconds. John G was an excellent help and understood the issue in no time. shout out to john g

Terrible - Hasn't worked for weeks. We open a support ticket and they just close it off. Impossible to get help and still we have no reviews showing on our website. They don't offer integration via script manager and only offer via template files. Causing big issues when a theme is updated.

A nightmare integration with intergalactic support M.I.A. - After the struggle setting everything up with their agent ... the app is so buggy ... chat is down, logos won't save, email templates and send receive updates won't save, the app has already sent 200 of a 50 limit, I can't disable the app, cuz there is no obvious flip switch, I can't get the smile rewards to show up in Yotpo discount settings, etc, etc. There chat is a joke ... was at 15 ahead of me, then it disappeared. Then, it keeps trying to reload. Then one is in the queue at #20, and SEVEN HOUR LATER when it is finally my turn, they tell me that they already have someone looking at it and its been escalated to management and they will be contacting me in 24 to 48 hours. 48 hours later, I get a form letter from their manager stating that she has assigned the issue to a specialist. 24 hours later (are we keeping track of the total time) I hear back from the specialist, who obviously NEVER read the issues in the ticket, (which is par for tech support never reading past the top paragraph), and he wanted to get on a call to discuss my issues. REALLY!!! I have been a website and extension/app/module developer and manager of multiple platforms (all at the same time), going all the way back to the inception of dynamic database websites, back to Magento beta 0.9 early 2000's, in addition to WP and BigCommerce platforms. I'm well respected in the Magento community. And I've got to say that this app and its support is just HORRIBLE. Though I have gone through every setup step at least twice to integrate the app, have had the original chat tech guy trying to fix, and assist with uninstall and reinstall this app at least 4 times, while he went in and reconfigured what he could on his end, and then gave up and passed the issue on as a ticket, to never be touched again. I've given up since not hearing back, and , I've just gone ahead and uninstall this garbage. I can't believe this company has such high ratings. And did I mention that their support sucks? I'd mention the app I eventually moved to, but I don't want this to sound like a free plug for another company.

John G is top notch! - We needed assistance with DNS settings and John G was there in a flash to assist us. Top notch service all around!

Rhenant the real MVP - Thank you so much for taking the time to help me with all my questions and all your recommendations this was the best customer service and this should be the way it always is

Install Help - Avern was a hero helping me install my widgets and uploading reviews from another company. Great service. Above and beyond

script and code help - I worked with Ruzsel from Yopto to help me to install code and script for my reviews into a new Big Commerce template that wasn't working. He was patient and knowledgeable...he gave his time and input very generously. Definitely above and beyond ...great service . Thank you.

Outstanding service - I got a 5 star service of Arven at Yotpo today when needing help to install the application to my ecommerce store. I am very thankful and happy for the help.

Best review management app no doubt !! - I can't express enough how delighted I am with Yotpo for the BigCommerce platform! What truly sets Yotpo apart is their exceptional customer support. In particular, I had the pleasure of working with John B, who went above and beyond to assist me. He patiently answered all my questions, provided valuable insights into maximizing the benefits of Yotpo, and even helped me troubleshoot a minor issue swiftly.With Yotpo and the fantastic support team led by John B, my business has thrived. I can't thank them enough for their outstanding product and service. If you're a BigCommerce merchant looking to enhance your online presence and build trust with your customers, Yotpo is the way to go, and the team, especially John B, will be there to guide you every step of the way. Five stars all the way! ⭐⭐⭐⭐⭐

not impressed - so far nothing works properly and this is over 2x more expensive then the last app i used on shopify. the other thing that is really irritating is it say costomers can leave picture or video in the reveiw but thats only through replying to the email request and can not be done directly on the site. save your $80 a month in my opinion. not worth the price I will be shopping around

Fixed Our Code - We needed a small change in our code to display the reviews properly, and John G was able to help us quickly get the issue resolved.