Invalid token issues like everyone else - I don't want to be overly negative and give it 1 star... because when I log into Shipstation directly via my web browser the app seems to magically appear on my BigCommerce dashboard and work okay. But if I do NOT do that, the app does NOT work well at all. It keeps dying and giving invalid token messages that most people below are receiving as well. When you get such messages, it's impossible to use the app on BigCommerce, total fail. The glowing positive reviews are not "legitimate" reviews from my user experience. Too many of us all experience the same thing, if you have the app you know what I mean. In reality we all suffer the same problem and it looks to be an ongoing one that remains unresolved. This unpredictable functionality renders the app very clunky and unreliable, orders do not sync and you don't even know it unless you check the app to see you're in the good old "Invalid Token" situation. So the app clearly has bugs that Shipstation urgently should resolve if it wants a decently useful app on BigCommerce. Until then, it's a semi-functional app at best if we are all being honest and telling the truth.

Invalid Token Issues - We have invalid token issues more than we should. Hard to run a company when your shipping software is down. Ship Station is just another one of those companies who loves selling their product and then hide behind an email address when you need support.

I WAS HACKED FROM THEM - So before I could never log in TURNS OUT someone hacked the account and charged over $2000 to my credit card in labels, they changed my subscription and also created over a hundred manual orders! They have terrible security and now I have to spend the next week with my bank clearing up these charges! SO someone was using my company's name and address and to send out orders as if it was me and use my credit card to pay for it all! BEWARE OF THIS APP

Great Product/POOR SUPPORT - To be honest this is a great product but you are pretty much on your own, if you have any issues or problems do not expect to get any help. They do not have an actual phone number to speak with a live person so everything is done via email or chat. They advertise a 60 day trial if you upgrade from stamps.com but in reality its a false statement, they only give you 30 days and good luck trying to get resolved. I just gave up.

Great promise, but now PROBLEMS/BUGS/NO Customer Service - ShipStation had a lot of promise - great app, easy to use dashboard, good integration, great discount shipping rates for FedEx....BUT once I started using it I've encountered many problems and bugs within their app. I've even tried their new V3 upgrade, and it still had the same bugs and errors as the previous version.Mainly their FedEx by Parcelcast does not work properly and is full of bugs. FedEx is their main/best carrier. I cannot ship 50% of my packages thru their FedEx Parcelcast, because I receive errors trying to print labels. All my packages are compliant and under the FedEx weight/size shipping guidelines. So I have to ship 50% of my packages outside of Shipstation. Also their FedEx by Parcelcast package tracking does NOT WORK. You cannot get updates or notifications of ANY FedEx shipments thru Shipstation. Therefore, their "Branded Tracking Pages" do not work. Then you cannot use other features like tracking when your shipments are "In Transit" or have been "Delivered" or "Completed". Not being able to track/get updates on ALL FedEx Parcelcast shipments trickles down and makes many of their features unusable. Also their FedEx Parcelcast for some reason separates normal postage fees during the payment process. For example, normally Fedex adds up all the fees/costs (weight/size, insurance fees, oversize, etc) and determines a final label cost to charge you. But Shipstation Parcelcast, separates some of these fees and instead of including them in the label cost, they charge it to you as "additional fees". So for every FedEx Parcelcast label you're charged a "Fedex Label cost" and then separate "additional charges". When they're all part of the same label. Then these "additional charges" are NOT included in their shipping cost reports. So you can't keep track of ANY of your FedEx shipping costs or postage costs. All their shipping cost reports are inaccurate. Also when Shipstation charges your credit card or payment option for their labels/postage fees, they do not have invoices, monthly reports, nor ANY method for tracking what they charge you. So the only way to track what charges Shipstation makes to your credit card is by checking your credit card statement.Finally they have BAD CUSTOMER SERVICE. BY EMAIL ONLY. No phone, no in-person. I've been contacting ShipStation about all these problems for literally months. I've submitted 4 support tickets. They have never resolved any of my problems. They have never given me updates or information. Only response I've received is "developers have been notified and they're looking into it" and "no time frame for when it will be fixed." I even asked to speak with a manager or supervisor by phone TWO WEEKS AGO, and I haven't received ANY response...not even an email this time. I've been waiting literally almost 3 months for some kind of resolution or information about my problems...but nothing yet.Its too bad, their FedEx shipping provides the best discount rates, its what you will use the most, but is full of bugs and errors. If they would fix their bugs and their customer service, they would be a fantastic app. I've even tried their new V3 upgrade, and it STILL HAS THE SAME BUGS/ERRORS as the previous version.

Great promise, but now PROBLEMS/BUGS/NO Customer Service - ShipStation had a lot of promise - great app, easy to use dashboard, good integration, great discount shipping rates for FedEx....BUT once I started using it I've encountered many problems and bugs within their app. I've even tried their new V3 upgrade, and it still had the same bugs and errors as the previous version. Mainly their FedEx by Parcelcast does not work properly and is full of bugs. FedEx is their main/best carrier. I cannot ship 50% of my packages thru their FedEx Parcelcast, because I receive errors trying to print labels. All my packages are compliant and under the FedEx weight/size shipping guidelines. So I have to ship 50% of my packages outside of Shipstation. Also their FedEx by Parcelcast package tracking does NOT WORK. You cannot get updates or notifications of ANY FedEx shipments thru Shipstation. Therefore, their "Branded Tracking Pages" do not work. Then you cannot use other features like tracking when your shipments are "In Transit" or have been "Delivered" or "Completed". Not being able to track/get updates on ALL FedEx Parcelcast shipments trickles down and makes many of their features unusable. Also their FedEx Parcelcast for some reason separates normal postage fees during the payment process. For example, normally Fedex adds up all the fees/costs (weight/size, insurance fees, oversize, etc) and determines a final label cost to charge you. But Shipstation Parcelcast, separates some of these fees and instead of including them in the label cost, they charge it to you as "additional fees". So for every FedEx Parcelcast label you're charged a "Fedex Label cost" and then separate "additional charges". When they're all part of the same label. Then these "additional charges" are NOT included in their shipping cost reports. So you can't keep track of ANY of your FedEx shipping costs or postage costs. All their shipping cost reports are inaccurate. Also when Shipstation charges your credit card or payment option for their labels/postage fees, they do not have invoices, monthly reports, nor ANY method for tracking what they charge you. So the only way to track what charges Shipstation makes to your credit card is by checking your credit card statement. Finally they have BAD CUSTOMER SERVICE. BY EMAIL ONLY. No phone, no in-person. I've been contacting ShipStation about all these problems for literally months. I've submitted 4 support tickets. They have never resolved any of my problems. They have never given me updates or information. Only response I've received is "developers have been notified and they're looking into it" and "no time frame for when it will be fixed." I even asked to speak with a manager or supervisor by phone TWO WEEKS AGO, and I haven't received ANY response...not even an email this time. I've been waiting literally almost 3 months for some kind of resolution or information about my problems...but nothing yet. Its too bad, their FedEx shipping provides the best discount rates, its what you will use the most, but is full of bugs and errors. If they would fix their bugs and their customer service, they would be a fantastic app. I've even tried their new V3 upgrade, and it STILL HAS THE SAME BUGS/ERRORS as the previous version.

V3 has major bugs and customer service is unresponsive - The upgrade to V3 is unusable, and we haven't received a response to our support ticket after 11 days.

So nice to use! A real time saver. - We've used this app for several months and it quickly became a favorite because of its list of features and ease of use. It is great to be able to import customer orders/addresses without manually typing anything! Also, being able to compare rates between all the carriers we use is great. Recently, with a website update we ran into a glitch with this App--but the ShipStation customer support via chat/email took care of it!

Wonderful Customer Service!! - I opened their chat to help with some issues I could not figure out on my own. Kevin A was super helpful and patient with me. He fixed all three of my issues and I really appreciate the quick help and wonderful attitude. Thank you so much!! I've been using the Shipstation app for awhile now, and I would definitely recommend them.

No customer service after signing up - Almost no customer service beyond setup and it's very low quality. Also, if you ship overseas and want to use DHL, shipping quotes aren't supported through shipstation and bigcommerce. You need to use ShipperHQ.

Great Customer Service! - So I had a bumpy start setting up the app, mainly adding funding as I mistakenly created a stamps.com account in addition to the one shipstation automatically creates. However, Alexa, shipstation's tech was so patient and helped me figure it all out and corrected it. Now I'm printing postage super fast and have freed up tons of my time to work on all the other things I do! BRAVO!!! Highly recommended.

Works great for automatic & manual orders - Great app for all sizes, they provide a free account for smaller groups like us

Saves us time and money - I am not one to leave reviews unless I am just blown away with a product. ShipStation is one of those products that just blew me away. We ship 250 plus packages each month. We previously used the built in bigcommerce shipping system which wasn't bad, but we needed to speed things up. I downloaded ShipStation and gave it a dry test run and I was pretty impressed. Since we ship more than the 50 free allowed packages per month we upgraded to the first tier on the plan. We bought a Rollo shipping label printer and Onyx 70lb shipping scale from stamps.com. Orders come in to the website and they are then automatically ported over to the ShipStation software. We have it set up based on weight so it tells us what size box to put the order in and it's pretty accurate for picking the right box. There is a few we had to change. From there we print an invoice and pick list for all the orders. We pick the items and box them up. Set the box on the scale which is hooked to our computer, click scale button on the shipstation software and it brings the weights to the computer. Hit quick print and it purchases the postage and prints the shipping label.This software reducing the time we spend shipping products by at least an hour every day. Also I don't know how, but the shipping prices are actually cheaper than the built in Bigcommerce shipping through Endicia. It saves us time and money so I highly recommend it.

Saves us time and money - I am not one to leave reviews unless I am just blown away with a product. ShipStation is one of those products that just blew me away. We ship 250 plus packages each month. We previously used the built in bigcommerce shipping system which wasn't bad, but we needed to speed things up. I downloaded ShipStation and gave it a dry test run and I was pretty impressed. Since we ship more than the 50 free allowed packages per month we upgraded to the first tier on the plan. We bought a Rollo shipping label printer and Onyx 70lb shipping scale from stamps.com. Orders come in to the website and they are then automatically ported over to the ShipStation software. We have it set up based on weight so it tells us what size box to put the order in and it's pretty accurate for picking the right box. There is a few we had to change. From there we print an invoice and pick list for all the orders. We pick the items and box them up. Set the box on the scale which is hooked to our computer, click scale button on the shipstation software and it brings the weights to the computer. Hit quick print and it purchases the postage and prints the shipping label. This software reducing the time we spend shipping products by at least an hour every day. Also I don't know how, but the shipping prices are actually cheaper than the built in Bigcommerce shipping through Endicia. It saves us time and money so I highly recommend it.

App Won't Even Login - I just spent a good amount of time trying to login onto the app to no avail. I already have an account setup at shipstation's main site, but I can't get those credentials to get me into the app. I called their number found in the help menu of their site, but I couldn't get anyone to pick up the phone.

Canada - Couldn't Even Test It - Hard to evaluate a product when it doesn't work. Freezes every time it tries to connect to a carrier account (Canada Post for instance). Our account integrations already work fine with BigCommerce's integrated shipping system, which is already working well for us. I just wanted to evaluate another possible option.

Makes Shipping A Lot Easier - ShipStation has made my shipping life so much easier. Before I would have to buy individual shipping labels for the USPS and then pay an additional shipping fee. I always wondered if I was getting the best rate from the local office. Now, I can easily print a label and stick it onto my package in a matter of seconds. The labels look super sharp. I can easily compare which shipping methods are the cheapest and save money. It's really nice and totally better than doing it yourself. There's no waiting in line at the USPS; I can simply leave the package on the counter since it already has a label and is paid for. The only problem I had at first was trying to learn the system. I finally figured it out after I watched some training videos on the ShipStation website. After that, everything was super easy. I'm a small business owner and it was a big decision at the time trying to decide if it was worth signing up for, but now looking back I don't know what I would do without it.

More magical than you could imagine - Honestly we were talked into this by our FedEx sales rep and as a small business we were hesitant to pay for something that we were doing just fine for free. I feel bad for past me wasting all that time manually entering everything but future me is one happy camper. It took about a month to get everything set up the way I wanted it but it was immediately usable. We have a NAFTA agreement and the fact that you can input all customs info right into the items or create categories that specific customs information will be applied to automatically saves he hours a week. We do not have a compatible scale so we have to put the weight of packages in manually still but other than that one alteration you press the print button and our zebra label printer spits out the correct shipping stickers and your done! Easy to track packages, see shipping exceptions, refund, cancel and even create manual shipments. I would recommend this to anyone who is tired of cutting and pasting order after order into shipping forms. Also, the help you get from SS is amazing. depending on your plan there is e-mail assistance which is quick or live chat help. They also give you a dedicated rep for the first 2 weeks to help you set it all up and walk you through the options SS has to offer. 100% would do again.

Why didn't I switch from Ordoro sooner? - When we started doing research, we thought for sure Ordoro was going to work for us on offering all of our customers free shipping. But, we soon learned that the void process, waiting on refunds, manually making labels and customizing our shipping was either cumbersome or an extra cost. While I was getting some responses back, it just wasn't fast enough. When I even opted to try beta, I got no response back from them. The day we cancelled and switched to ShipStation, I actually got a Twitter notification that Ordoro's site was down. Their integration with Endicia kept on automatically shipping me labels even after both them and I confirmed the setting was off (billing us and then taking a while to refund us for the error). Day one on ship station...cheaper rates for us, WAAAAY more customization for the cost, simplistic software, AMAZING mobile app. This is the way a shipping app is SUPPOSED to be! Great job, ShipStation. Thanks for saving us and sorry we didn't go with y'all in the first place.

A Must for any eCommerce website - A Must for any eCommerce website. It's makes thing easier, saves time & money. You wont regret it.