Great Software, Great Service - We have used Shipstation pretty much every day for the past ten years managing multiple stores on multiple platforms. It is reliable, easy to use, and offers every function we need in a shipping software.On the rare occasion when we have had issues, their customer service has been fast and responsive.Of all the apps we have used, I consider this one of the few must-haves for any e-commerce business.

The best web-based shipping software - The best web-based shipping software for online stores. Everything you need to ship and fulfill orders — integrates with BigCommerce in one click.

Ship Station - We have been with Ship Station for years and love the service. We recently added Amazon, eBay, Facebook and Buy on Google to Big Commerce and Ship Station. Everything is working smoothly and it is saving us a lot of time.

Shipstation - Shipstation gives us a "big bang for the buck" and is a great value to our business. It works really well, is easy to use and if we have a problem, they are easy to work with and will always fix it. Karin J. VP Franklin Armory Inc.

Great Service and Very User Friendly - ShipStation makes my life easier! It's easy to use, efficient and affordable. It provides real time quotes to customers right at checkout and they can choose from the shippers you use (ex. USPS, UPS, etc). Everything I need is built right in. I highly recommend this app!!

ShipStation - ShipStation is amazing! We have been using ShipStation since 2019 and I wish we would have integrated this software into our business sooner! As our online business has grown, especially when the online sales soared due to COVID-19 in 2020, ShipStation gave us the tools to effectively manage and fulfill all our online orders. We pride ourselves in completing orders in one business day and ShipStation allows us to quickly print labels and schedule pick-ups for our orders. Also, as a smaller mom-and-pop shop, I have really valued and enjoyed the quick action and helpful service from ShipStation support whenever we encounter an issue. We stand behind this software and if you are not already using ShipStation, we would highly recommend trialing the software to see what ShipStation can do for you. As for us, we have been able to handle more and more shipments due to the nature of ShipStation and we look forward to seeing our online business grow more alongside this incredible software!

Workflow Streamlining - We have multiple sources of shipments that flow into ShipStation. ShipStation has enabled us full visibility to all over our deliveries, as well as allow us to choose best shipper, all in one screen. We have the enterprise plan to enable us to leverage out OCDB database which, despite being a bit tricky to setup, works flawlessly. I would like to see SS connect be implemented as a service vs an application. Otherwise, I am completely satisfied!!!!

ShipStation - Best shipping software ever! I have tried 3 or 4 other shipping programs and none of them come close to ShipStation for functionality and ease of use.

We should have made the switch sooner! - We have been using ShipStation for over a year and are very satisfied. It has greatly speed up operations and accuracy. We use it with USPS and UPS, the UPS rates integrated with ShipStation are far less than our individual discount. The only issue is BigCommerce orders are slow to load, this may be on BC end and not SS, as eBay and Amazon orders load very quickly. Keep up the good work ShipStation.

ShipStation on Big Commerce - I've been using ShipStation for a couple of years and it works well. Rating is easy and accurate, covers the shippers I use (USPS, UPS, FEDEX) and supports presets for popular single item shipments. It's easy to add manual shipments for returns and samples and most split shipments are straightforward. I run a very small hobby business and it suits my needs, and those of my customers, well.

I recommend Shipstation for your shipping needs - It has been quite the year with the pandemic and the demand for puzzles and Shipstation was our lifering for shipping needs as we were overwhelmed and they had it so we just clicked and shipped pretty much. We ship domestic and international. The ease of custom forms works for the internation sign, sign, date and enclose.

Overall great, needs QuickBooks Enterprise integration - I like the seminars that ShipStation offers, I have found the support team very helpful, and the platform itself is very easy to use while being very cost effective and helps speed shipping up here. I deducted one star from the review because I was initially under the impression that ShipStation integrates with QuickBooks Enterprise, which is one of the main reasons I switched to ShipStation and it does not - it integrates with QuickBooks Mobile and that was not clear from the demo call. I would absolutely give 5 stars if that integration was there since I am looking for a one stop solution. We use FedEx exclusively, including the One Rate program, and are integrated with ShipperHQ. I found out there was a way to integrate ShipStation with ShipperHQ (literally, one touch of a button!) and I am able to pull the box information that ShipperHQ suggests we pack items in. I've been using ShipStation since April 2021, and overall, I am pleased. I will be playing with some of the International things soon.

Works Great - Shipstation easily integrated with my Big Commerce store and for a small company the pricing you get for USPS and UPS is much better than what you can get on your own. About the only thing I think they could improve is being able to pull the UPS shipstation pricing to my Big Commerce website. The good news is we have grown enough that we just got a new pricing agreement from Fedex that beats Shipstations UPS prices so we will be shipping all our packages with Fedex that used to go by UPS. This means we can enter our Fedex account # into Shipstation and our website so they have the shipping rates.

Not for us - Eva and Garrett with the onboarding team were great to work with. Here are a couple of the issues we have with ShipStation:Slow to resolve problems. I opened a support ticket on Mar 11. On April 1 they were continuing to investigate the problem. On April 14 they reached out to me and determined the best resource would be to reach out to FedEx. All shipping labels are created as going to a commercial address and you do not have the ability to change between residential or commercial addresses. We pay a residential delivery fee which is never shown in ShipStation. We ship long packages which normally incur additional handling surcharges which do not display accurately. This means when I am comparing the shipping rates between carriers, I am not getting the accurate price.You do not have the ability to edit the shipping label due to "carrier requirements". This does not make sense because I am trying to add information that is printed out on our FedEx labels when we print them from FedEx ship manager. I am sure ShipStation works for some businesses, but we did not find it very useful.

Terrible Customer Service - Nobody to speak with about issues, no help available. The chat feature is a joke. You have to wait an hour and then you get the wrong information anyways. I would use another company, we are currently looking for a new company.

fedex prices - It costs way more to ship with fedex with this app than when processing the shipment on fedex site. Some examples of prices through this app and our own fedex account:NY                                          $43.27 usd                                          $47.34 usdPA                                          $79.86 usd                                          $88.00 usdVA                                          $67.58 usd                                          $75.72 usdCA                                          $33.79 usd                                          $37.86 usdNY                                          $30.63 usd                                          $35.75 usd

Not always reliable - About 90% of US Postal Service shipments go well, but some shipment addresses are being rejected. When I enter them manually through the USPS website, there is no problem.Also tried to add UPS shipping service but get an error message relating to US Postal Service. Tech support suggested to get in touch with stamps.com, which has nothing to do with UPS.I will switch to another shipping service.

Scam - Have used for several years. Now they are making unauthorized charges to my credit card with no way to contact them. Will not answer emails. I will have to try to get my money back through the credit card company instead.

Disaster App - The app after years of efficient service stopped working with a "bad token" error during Covid lockdown. I followed every fix Shipstation support recommended with no positive outcome. I spent significant hours and time trying to fix the issue. Big Commerce top tier technical support claimed it was a Shipstation issue while Shipstation said it was a Big Commerce issue. Shipstation eventually stopped responding to my email requests I sent (there is no phone support regardless of the amount you pay). During a period of heavy shipping this was a serious problem for my business and cost my company significantly in customer good will and trust. We replaced Shipstation as an emergency fix and found this other app to be easier to use with better customer service including comprehensive phone support. Shipstation has more features but these are worthless if the app does't work and the customer service does't care. I would not recommend Shipstation based upon my experience.

We're loving ShipStation - ShipStation works great. No problems with it at all. Our account rep has been great. Quick to respond.