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Customer reviews: ShipStation

Develop by Elite

Reviews (236)

Overall rating
3.8

What Merchants Think

Merchants using ShipStation provide a mixed bag of feedback. Many praise its integration capabilities, ease of use, and time-saving features that simplify the shipping process. Some users highlight its effectiveness in managing orders from multiple marketplaces. However, numerous reviews report significant issues related to customer support and rising costs, which have caused dissatisfaction among users.

Key Strengths

  • Robust integration with platforms like BigCommerce, Amazon, and eBay.
  • Automated shipping processes and notifications enhance efficiency.
  • User-friendly interface and easy setup.
  • Competitive shipping rates, especially for small and medium-sized businesses.
  • Comprehensive features like shipping presets and automation rules.

Common Concerns

  • Poor customer support with long response times and limited accessibility.
  • Frequent technical issues with integrations and functionality.
  • Rising subscription costs and a confusing billing model.
  • Unreliable performance and failure to load orders correctly.
  • Lack of promised features and limited customization options without upgrades.

Final Thoughts

While ShipStation is highly valued by many for its comprehensive shipping solutions and integration capabilities, it faces criticism for its support services and pricing. It remains a popular choice, but merchants seeking more reliable customer service and support may need to explore other options.

tea...com

Jul 12, 2016  on Bigcommerce

Not working with Bigcommerce after update - After updating the Shipstation App within Bigcommerce it now does not pull in orders from Bigcommerce. Not functioning after update. Shipstation has had poor technical support in resolving the issue.

con...com

Jul 02, 2016  on Bigcommerce

It's a best app but need some improvement too - This is really a good app but it's is an expensive one.

cus...com

Jun 29, 2016  on Bigcommerce

Increase our efficiency - We switched from Stamps.com to Shipstation, and it saves us time and $. We like how ship station consolidate all market place orders into one place so we can print the shipping labels all at once. There are other features such as bulk shipping for the like kind size, weight we are about to explore, which will also save us lots of time. And rate is good too, thank you! Truely a station for all of our shipping needs.

mik...com

Jun 06, 2016  on Bigcommerce

This . Is . Magic! - The integration of ShipStation and BigCommerce is pure, sweet magic. We had tried other platforms without much success and decided to give SS a try. SO glad we did! The ease of use is untouchable by any of the 'other guys' and the customer service is awesome. The people are friendly and always happy to help. We integrated SS with Canada Post and BigCommerce so there are a few small nuances but that's it. All of our staff loves using this app.THANX YOU ShipStation!

tec...com

May 23, 2016  on Bigcommerce

Love IT! - Shipstation has been a great tool for us! It helps us utilize different shipment carriers to optimize our shipping costs and time. All the little graph's and break downs of cost and sales and all that is great! It uploads tracking information to the necessary platform automatically. If you're a big or small seller this service will do more than you need it to! On that note, the app on the iPad needs some work, options and information seemed somewhat limited. We look forward to continuing our usage of ship station! We love it, we will never go back to any other method of shipping unless they go crazy with their pricing.. haha

wot...com

May 08, 2016  on Bigcommerce

Best productivity tool I've found by FAR - I've shipped 4000 packages in the last 3 years; it's enough to be annoying when you have to transfer data to services like Stamps.com or deal with PayPal's clunky shipping set up. I got frustrated with Stamps.com platform and after 5 hours with tech support trying to resolve several glitches in their software one of their tech guys recommended ShipStation and WOW: game changer! I was a little bummed at first that I could not print on the same Avery labels I have been using for years, then tried other ones and it still would not print correctly so I threw in the towel and bought a DYMO LabelWriter 4XL and combined with ShipStation I literally save about 25% of my shipping time because it is SO FAST. It has been 2 months and I still look forward to doing shipping because between ShipStation and the DYMO it's amazing how fast the whole process is. Personally I print my invoices from my store then click the ShipStation icon on the left of my store, update orders, then update orders again (explained below), click print and the 3-7 labels are printed by the time I pull the invoices out of my printer. SO FAST and EASY. The seamless integration with my ebay store was pretty impressive. I have it set to print all labels, even international on the DYMO 4x6 that requires no ink and labels are less than Avery I have been buying so over all I am saving money; however, I can print my ebay packing slip to my laser printer which I like better than using the DYMO labels stuffed into the box. Stamps.com would not let me print international on labels. For first class to residential I have not had any issues with over 20 international packages in the last 2 months since using ShipStation to 7 different countries. There are definitely some things that could use a little attention like having to click multiple buttons to get new orders to show up in orders. You click update all stores; it pops up a window telling you that you have new orders, but doesn't bother to populate them IN the new orders tab so you have to click refresh there again. Like stamps.com it has an auto fetch option but it lags behind so you still have to click multiple times just to see your orders. Overall it is the single best productivity tool I have found for shipping and has literally changed my attitude towards shipping. I never EVER would have purchased the DYMO if not for ShipStation and I THANK ShipStation in my head 6 days a week for nudging me to do it. Saving money, saving time and nicer labels than Avery by a country mile.

Michelle Civetti

May 06, 2016  on Bigcommerce

This is the best BigCommerce app integration! - I wish I could give it more than 5 stars! I've saved a lot of time and I love the way it reports tracking numbers back to the customer's orders so they can look them up themselves. I've had very few problems over the years but when I do they are very responsive.Highly recommended!

the...net

Apr 12, 2016  on Bigcommerce

Makes Shipments Easy! -

We added shipstation to help with shipments from different sites. It has made life so much easier, fast shipments. Customer service is ok.  The app explains it's self and very easy to use.  Also great rates for USPS. 

Amanda 

inf...com

Apr 04, 2016  on Bigcommerce

Easy integration & use -

Has streamlined our shipping process tenfold - allowing us to make notes between shipping locations has been a great benefit to our business!

fic...com

Apr 01, 2016  on Bigcommerce

The BEST Option In My Opinion -

I think ShipStation is the solution for those looking for a shipping app - their flat rate cubic pricing is better than Ordoro's and unlike ShippingEasy you don't have to be on the $49 tier to get access to it.

They're also constantly improving - since I since up they've added an app and inventory management.

I also find their interface more user friendly.

The search stops here: TRY Shipstation!

sal...com

Mar 15, 2016  on Bigcommerce

Saves me a ton of time -

ShipStation saves me a ton of time on shipping.  It used to take me a couple of hours every night to get out all of my packages.  ShipStation is so easy to use, I hired my 14 year old daughter to now do packages for me.  This frees up a couple of hours every evening to grow my business.  Thanks ShipStation.

gmo...com

Feb 25, 2016  on Bigcommerce

Easy and Real Time Saver -

Ship Station is a real time saver for us!  We sell on several different sites and with Ship Station we can import all of our sales into one location for shipping.  This program also updates our other sites with the shipping information so we don't have to do that.  As a real bonus Ship Station is also a real money saver for us as we get lower shipping rates.  We would highly recommend Ship Station to anyone looking for a easy to use shipping program

Gerald Morrison

Treasure Journeys

geo...net

Dec 17, 2015  on Bigcommerce

Really Good. -

Ship Station is almost the perfect solution.  I expect that in the coming months it will be come the perfect solution.  We ship a lot overseas and their customs handling is great.

mad...com

Oct 11, 2015  on Bigcommerce

Simple & Effortless -

We switched to ShipStation a few months ago and while it cost more than our previous shipping integration company it was worth it for ease of use, web design, feedback and flawless integrations. 

tys...com

Sep 30, 2015  on Bigcommerce

Awesomeness -

I used to do shipping labels manually on the UPS site ( lame, I know). I love this app! I still cant believe how much time it frees up.  Dream come true! 

jef...com

Jul 31, 2015  on Bigcommerce

Great Shipping App and simple too! -

We've been using this app for about 3 weeks. So far we really like it. The seamless integration and the way it pulls the order info from Bigcommerce works great. So far, no problems just a sight learning curve at the beginning.

ann...com

Jul 25, 2015  on Bigcommerce

Works Great! -

I have been using ShipStation now for about two months - not a long time but so far, I'm really enjoying how easy it is to use.  My computer skills are not strong and I feel very inept when it comes to doing some of even the simplest tasks on the computer.  I like that ShipStation is very straightforward and easy to use.  I don't have to have strong computer skills or knowledge to be able to operate this application effectively and efficiently.  

ShipStation has saved me a great deal of time when it comes to order fulfillment and processing shipping labels.  The only thing that keeps me from granting this app five stars instead of the four stars that I've given it is that when I signed up, it was with the understanding that I could use Lightweight Parcel as a shipping option but I can't.  Because of this, I might end up canceling the service because I need to be able to utilize the Lightweight Parcel class of US shipping - but for the time that I've had this service, it's been very hassle free.

epo...com

Jul 21, 2015  on Bigcommerce

A Must Have -

A tool built with passion to solve the shipping needs of ecommerce across different platforms. Rich features which in turn cut down the manual tasks saving money. A good investment, vey happy!

gar...com

Jun 30, 2015  on Bigcommerce

Makes Shipping A Breeze -

I've been using ShipStation for about a year now and I absolutely love it. It links my Amazon and Bigcommerce together, so I can ship all my orders seamlessly through ShipStation's website. It's intuitive and simple to use, which is critical when you ship a ton of orders on a daily basis. Luckily, I only have a few products, so most of the time all of the shipping info is saved and it's as easy as highlighting several orders and clicking print labels. Overall a fantastic service and quite affordable as well!

lau...com

Jun 26, 2015  on Bigcommerce

Absolutely Essential! -

We've been using ShipStation for close to a year now and to say that it has completely changed the fulfillment part of our business would be an understatement. It used to take up to 4 hours per day to process orders, print packing slips, and print labels. Today, it takes one click to do all of it. We fulfill from three entirely different ecommerce platforms, and they all come through ShipStation seamlessly. Their support is also incredible. We could not imagine running our business without them!

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