Taranker.Com Logo
ShipStation logo

Customer reviews: ShipStation

Develop by Elite

Reviews (236)

Overall rating
3.8

What Merchants Think

Merchants using ShipStation provide a mixed bag of feedback. Many praise its integration capabilities, ease of use, and time-saving features that simplify the shipping process. Some users highlight its effectiveness in managing orders from multiple marketplaces. However, numerous reviews report significant issues related to customer support and rising costs, which have caused dissatisfaction among users.

Key Strengths

  • Robust integration with platforms like BigCommerce, Amazon, and eBay.
  • Automated shipping processes and notifications enhance efficiency.
  • User-friendly interface and easy setup.
  • Competitive shipping rates, especially for small and medium-sized businesses.
  • Comprehensive features like shipping presets and automation rules.

Common Concerns

  • Poor customer support with long response times and limited accessibility.
  • Frequent technical issues with integrations and functionality.
  • Rising subscription costs and a confusing billing model.
  • Unreliable performance and failure to load orders correctly.
  • Lack of promised features and limited customization options without upgrades.

Final Thoughts

While ShipStation is highly valued by many for its comprehensive shipping solutions and integration capabilities, it faces criticism for its support services and pricing. It remains a popular choice, but merchants seeking more reliable customer service and support may need to explore other options.

admin

Jun 16, 2015  on Bigcommerce

Outstanding App -

ShipStation integrates well with BigCommerce and allows us to create labels via our various accounts all from one dashboard. It's super-efficient and cost-effective. The customer service has been outstanding whenever we've had a question. My one complaint is it can be really slow to load, but overall it has saved us time and money while improving our accuracy (no more manually entering address info.)

inf...com

Jun 04, 2015  on Bigcommerce

Great service and very user friendly! -

We have been using ShipStation for our small start-up for a few months now.  It was very easy to learn how to use their system and it has all of the features that we need.  We love that we can connect all of our shipping carriers to our ShipStation account and see shipping rates for all carriers, for each of our orders.  We also love that we receive discounts on USPS shipping.  We couldn't be happier!

res...org

May 28, 2015  on Bigcommerce

Complete Waste of Time -

Ship Station does not notify UPS of packages that need to be picked up.  Instead they tell you to go to the UPS website to schedule a pick up. This lets you have to pay an additional fee just for scheduling a pick up....

Come on Shipstation - If you are going to be in the shipping management business, get this right...

ct....com

Apr 20, 2015  on Bigcommerce

Amazing Shipping Software! -

We needed to overhaul our shipping options and chose to use ShipStations. GLAD WE WE"RE HAPPY WE DID THAT. The full integration and ability to address every possible shipping scenario we encountered in our business. Support is there in several forms and they know their stuff. 

mea...com

Feb 25, 2015  on Bigcommerce

Plenty of Pros -

We originally began using ShipStation to avoid paying Amazon a fee for every shipment. After a little over a month of using SS I'm very glad we made the switch. The gold membership is perfect for us because we ship through three marketplaces and can also process orders manually. We don't ship enough to qualify for commercial plus pricing through USPS so the fact that ShipStation offers ExpressOne saves us a considerable amount of money. Also, rather than sorting through three different marketplaces I can just visit ShipStation to see all of the orders. Bulk printing packing slips and shipping labels has cut my printing time in half at least. I've had one problem with ShipStation a few weeks ago in which it did not notify Amazon that I had shipped a few orders which I actually did but that has only happened once so it might have been a fluke. One thing I'd like to see ShipStation add is the expedited shipping being highlighted in the sidebar just like the multiple quantities for orders is. I've received great customer service even during the trial period. If you're considering ShipStation at all at least give it a shot. -Fastway Safety

lil...com

Feb 16, 2015  on Bigcommerce

Excellent app! -

We absolutely love the integration between ShipStation and our BigCommerce and Ebay stores. It is truly seamless! We used to have to create our Fedex shipping labels in the Fedex Ship Manager, the DHL labels on dhl.com and the USPS labels on usps.com. We always had delays creating labels for DHL and USPS shipments because they had to be entered manually. Since we switched to ShipStation, we can simply select from the dropdown the service we want to use, and even compare rates before printing the labels! Additionally, we can now print packing slips along with the labels straight from ShipStation, saving us yet another step (we used to have to do that in QuickBooks.) After the labels are generated, BigCommerce and Ebay are automatically updated and our customers receive a nice email letting them know the package is on its way. Love it!

I would only suggest creating an upload functionality for customer data, so we can easily create labels for orders we receive through other offline channels and introducing a direct integration with QuickBooks. 

Thank you for a great app, it has helped us improve our shipping process! 

wis...com

Feb 01, 2015  on Bigcommerce

Fast smooth and easy setup -

I'm very pleased with ShipStation after clunking around with Shipworks and Endicia all last year. I love going to one place and easily managing all my orders.  Big kudos for the attention to detail, like product images from my Amazon accounts easily viewable. Highly recommend this app.

sti...com

Jan 13, 2015  on Bigcommerce

saves us ten hours a week -

We've been with ShipStation for about 3 months now, and couldn't be happier with it. The amount of time it has knocked off our shipping operations is more than we expected. I honestly don't know why we suffered so long without it.

ric...com

Jan 10, 2015  on Bigcommerce

We Don't Know How We Got Along Without It -

ShipStation is awesome! The integration with BigCommerce works seamlessly and we could not be more pleased. It has truly cut down processing time for shipments and saved us money on mailing costs. And it is so easy to setup and use. We love how ShipStation automatically emails our customers with the tracking information and then posts back to BigCommerce to mark the order as shipped. We really don't know how we got along without ShipStation all these years. And we're only using 5% of it's functionality!

inf...com

Jan 03, 2015  on Bigcommerce

Saves lots of time! -

Shipping our orders would be such a pain without ShipStation. It consolidates all of your store shipping in one central location and makes shipping out your packages much faster. Instead of having to manage accounts with every delivery service out there we have it all in one place. And it's so easy to use!

thu...com

Jan 02, 2015  on Bigcommerce

So Easy! -

We've been using ShipStation for about a year and love it! It's made shipping so easy. The interface is really easy to use and sky's the limit on features.

Paul Pritchard

Dec 30, 2014  on Bigcommerce

Thanks! -

The app was recommended by a team member. Looks promising! Easy to install and good looking. 

adm...com

Dec 30, 2014  on Bigcommerce

The most full featured and customized web based ship software on earth. -

I have done the demo for every major web based ship software that connects to BigCommerce and my search brought me right back to Shipstation. The interesting thing is that they are also slightly cheaper on their rates than most, and Express1 and Stamps.com are slightly more affordable than Endicia. 

We ship international and domestic daily, and Shipstation handles it all on every level of detail and of course reports tracking back to my store to update customers. You can customize the column layouts in their orders page, and use the preview panel on the right to very quickly get a label going and order shipped. Using the "Calc" link in the preview panel pops up all setup shipping services and quotes them instantly with travel times quoted based on ship to address.

It works with several USB scales (Windows and Mac) and also lets you choose which label type goes to which printer with almost no effort once you install the Syncstation software. Their support team was on the phone with me almost immediately to help me set it all up, and stayed on the line while I made labels and asked for help to customize a few things.

The ability to sort by order status (like "Awaiting Shipment") rocks also.

I am amazed at the function, and can assure you that every other web based software lacks the full feature sets it has...I have tried them all and canceled some within minutes and some after a day (but it was always once I discovered they could not operate as in depth as we need).

Finally, shipping from the cloud and loving it.Update May 2016: Even better, Shipstation now has an after delivery email program that automatically alerts the customer that the package has been delivered. This has been proven helpful already with small items being in a customer's mailbox and they didn't realize it yet. We are now using with BC, eBay and Reverb selling platforms flawlessly. Also, Stamps.com automatically gives you lower USPS Priority rates now without Express1. Stamps.com also recently acquired Endicia so they are the same company.

ant...com

Dec 24, 2014  on Bigcommerce

Good purchase -

This app is very easy to use. The interface is user friendly. Easy integration with Bigcommerce. Customer service is speedy and response! I am happy with ShipStation app. 

the...com

Dec 22, 2014  on Bigcommerce

Best product available! Weekly updates -

Absolutely the best product for shipping.  Overall the best third party product I've ever used.  They do weekly updates that constantly add new features or fine tune existing.  

Eric Rubin

Dec 19, 2014  on Bigcommerce

Awesome! -

Shipstation has been really great for our business. I no longer have to log into each individual website that we sell our products on to collect our orders. An Express 1 account was also a great bonus, because we are definitely saving a lot of money on our daily shipments. I also like the interface; it seems fun, modern and clean. I don't remember what my life was like before I had Shipstation. This app has made my work so much easier.

inn...com

Dec 19, 2014  on Bigcommerce

Ship Station cut our daily shipping time in half -

We ship with both USPS and UPS. Before Ship Station we would have to manually copy and paste info back and forth create labels, remember to mark as shipped, print packing slips, etc....... Now that we use Ship Station we are able to compare prices on shipping, and with a few clicks complete all these tasks in a fraction of the time.Setting up and integrating our shipping accounts was super easy. Ship Station is worth every penny.

Jamie Phipps

Oct 28, 2014  on Bigcommerce

Great but lacking some simple fixes -

If you have items under 150lbs its great. But you truly cannot manage everything from one place as they advertise. If you ship any items LTL freight you have to do everything manually or do workarounds which defeat the purpose. If they can work in a solution here it truly would be an awesome product.. 

sup...com

Jul 25, 2014  on Bigcommerce

horrible 1 click -

one click install is NO dice, its horrible, it doesnt even load;  their site is great but I dont want to leave my site to do shipping, easyship, shippo are all better in sense you dont have to go anywhere

Frank O'Toole

Jun 10, 2014  on Bigcommerce

Awesome -

ShipStation makes my life so much easier.  I'm happy that I can print a pick list so that I can keep myself organized while packing orders, rather then running around looking for stuff for each box I pack.

The integration with my store is most important, allowing me to quickly print labels with just one or two clicks, rather then entering all the information.

The best part is I save time since I can manage several services (FedEx, UPS, USPS) all at once from one screen.

Scroll to Top