Overall great, needs QuickBooks Enterprise integration - I like the seminars that ShipStation offers, I have found the support team very helpful, and the platform itself is very easy to use while being very cost effective and helps speed shipping up here. I deducted one star from the review because I was initially under the impression that ShipStation integrates with QuickBooks Enterprise, which is one of the main reasons I switched to ShipStation and it does not - it integrates with QuickBooks Mobile and that was not clear from the demo call. I would absolutely give 5 stars if that integration was there since I am looking for a one stop solution. We use FedEx exclusively, including the One Rate program, and are integrated with ShipperHQ. I found out there was a way to integrate ShipStation with ShipperHQ (literally, one touch of a button!) and I am able to pull the box information that ShipperHQ suggests we pack items in. I've been using ShipStation since April 2021, and overall, I am pleased. I will be playing with some of the International things soon.

Works Great - Shipstation easily integrated with my Big Commerce store and for a small company the pricing you get for USPS and UPS is much better than what you can get on your own. About the only thing I think they could improve is being able to pull the UPS shipstation pricing to my Big Commerce website. The good news is we have grown enough that we just got a new pricing agreement from Fedex that beats Shipstations UPS prices so we will be shipping all our packages with Fedex that used to go by UPS. This means we can enter our Fedex account # into Shipstation and our website so they have the shipping rates.

Not for us - Eva and Garrett with the onboarding team were great to work with. Here are a couple of the issues we have with ShipStation:Slow to resolve problems. I opened a support ticket on Mar 11. On April 1 they were continuing to investigate the problem. On April 14 they reached out to me and determined the best resource would be to reach out to FedEx. All shipping labels are created as going to a commercial address and you do not have the ability to change between residential or commercial addresses. We pay a residential delivery fee which is never shown in ShipStation. We ship long packages which normally incur additional handling surcharges which do not display accurately. This means when I am comparing the shipping rates between carriers, I am not getting the accurate price.You do not have the ability to edit the shipping label due to "carrier requirements". This does not make sense because I am trying to add information that is printed out on our FedEx labels when we print them from FedEx ship manager. I am sure ShipStation works for some businesses, but we did not find it very useful.

Not for us - Eva and Garrett with the onboarding team were great to work with. Here are a couple of the issues we have with ShipStation: Slow to resolve problems. I opened a support ticket on Mar 11. On April 1 they were continuing to investigate the problem. On April 14 they reached out to me and determined the best resource would be to reach out to FedEx. All shipping labels are created as going to a commercial address and you do not have the ability to change between residential or commercial addresses. We pay a residential delivery fee which is never shown in ShipStation. We ship long packages which normally incur additional handling surcharges which do not display accurately. This means when I am comparing the shipping rates between carriers, I am not getting the accurate price. You do not have the ability to edit the shipping label due to "carrier requirements". This does not make sense because I am trying to add information that is printed out on our FedEx labels when we print them from FedEx ship manager. I am sure ShipStation works for some businesses, but we did not find it very useful.

Terrible Customer Service - Nobody to speak with about issues, no help available. The chat feature is a joke. You have to wait an hour and then you get the wrong information anyways. I would use another company, we are currently looking for a new company.

fedex prices - It costs way more to ship with fedex with this app than when processing the shipment on fedex site. Some examples of prices through this app and our own fedex account:NY                                          $43.27 usd                                          $47.34 usdPA                                          $79.86 usd                                          $88.00 usdVA                                          $67.58 usd                                          $75.72 usdCA                                          $33.79 usd                                          $37.86 usdNY                                          $30.63 usd                                          $35.75 usd

fedex prices - It costs way more to ship with fedex with this app than when processing the shipment on fedex site. Some examples of prices through this app and our own fedex account: NY                                          $43.27 usd                                          $47.34 usd PA                                          $79.86 usd                                          $88.00 usd VA                                          $67.58 usd                                          $75.72 usd CA                                          $33.79 usd                                          $37.86 usd NY                                          $30.63 usd                                          $35.75 usd

Not always reliable - About 90% of US Postal Service shipments go well, but some shipment addresses are being rejected. When I enter them manually through the USPS website, there is no problem.Also tried to add UPS shipping service but get an error message relating to US Postal Service. Tech support suggested to get in touch with stamps.com, which has nothing to do with UPS.I will switch to another shipping service.

Not always reliable - About 90% of US Postal Service shipments go well, but some shipment addresses are being rejected. When I enter them manually through the USPS website, there is no problem. Also tried to add UPS shipping service but get an error message relating to US Postal Service. Tech support suggested to get in touch with stamps.com, which has nothing to do with UPS. I will switch to another shipping service.

Scam - Have used for several years. Now they are making unauthorized charges to my credit card with no way to contact them. Will not answer emails. I will have to try to get my money back through the credit card company instead.

Disaster App - The app after years of efficient service stopped working with a "bad token" error during Covid lockdown. I followed every fix Shipstation support recommended with no positive outcome. I spent significant hours and time trying to fix the issue. Big Commerce top tier technical support claimed it was a Shipstation issue while Shipstation said it was a Big Commerce issue. Shipstation eventually stopped responding to my email requests I sent (there is no phone support regardless of the amount you pay). During a period of heavy shipping this was a serious problem for my business and cost my company significantly in customer good will and trust. We replaced Shipstation as an emergency fix and found this other app to be easier to use with better customer service including comprehensive phone support. Shipstation has more features but these are worthless if the app does't work and the customer service does't care. I would not recommend Shipstation based upon my experience.

We're loving ShipStation - ShipStation works great. No problems with it at all. Our account rep has been great. Quick to respond.

BigCommerce and Shipstation Integration - I am incredibly dissatisfied with ShipStation and their lack of communication and sense of urgency with the issue of BigCommerce sales and customer information integrating into ShipStation. It has been over a month that I've been waiting and have only received generic emails, no details and no timeline of when they think the issue will be resolved. I am cancelling my service today.

Okay for now. - The new updates tend to be fickle. I suggest you always keep the older versions as long as you can.

Took 3 months but they fixed the problem - I just wished they stopped doing layout updates every few months. Too many bugs!

Very Good at What It Does - BC forced me out of BC Shipping, which I loved. I had to replace one app that worked great with two apps. ShipStation works really well for printing labels, but unfortunately it doesn't quote real-time rates on my store. I had to use EasyShip to quote real-time rates, and that app turned out to be a dumpster fire for me, but this review is about ShipStation which I am overall very happy with.ShipStation does a good job of bringing in data from your store and printing accurate labels. There is a problem with invalid tokens while using the program within BigCommerce and with Google Chrome. The work-around is to access ShipStation through its own website using MS Edge. I never have the invalid token issue when using Edge, so I think the invalid token problem has more to do with Chrome than with ShipStation.Once you're logged in, you have to upload recent orders and then refresh your screen. 2 or 3 mouse clicks. Not a big deal, but it would be nice if it automatically uploaded and refreshed when you logged into the site.After that, everything is easy. They have nice screen layouts and pretty simple methods for printing labels. I use sheet paper labels, not stickers, so my packing slip prints on the other half of my label. Kind of a nice touch that uses otherwise wasted paper.I have only used this for domestic orders, so I can't comment upon international orders. If only they provided real-time quotes for my BC store, this would be a 5 star program.

Very Good at What It Does - BC forced me out of BC Shipping, which I loved. I had to replace one app that worked great with two apps. ShipStation works really well for printing labels, but unfortunately it doesn't quote real-time rates on my store. I had to use EasyShip to quote real-time rates, and that app turned out to be a dumpster fire for me, but this review is about ShipStation which I am overall very happy with. ShipStation does a good job of bringing in data from your store and printing accurate labels. There is a problem with invalid tokens while using the program within BigCommerce and with Google Chrome. The work-around is to access ShipStation through its own website using MS Edge. I never have the invalid token issue when using Edge, so I think the invalid token problem has more to do with Chrome than with ShipStation. Once you're logged in, you have to upload recent orders and then refresh your screen. 2 or 3 mouse clicks. Not a big deal, but it would be nice if it automatically uploaded and refreshed when you logged into the site. After that, everything is easy. They have nice screen layouts and pretty simple methods for printing labels. I use sheet paper labels, not stickers, so my packing slip prints on the other half of my label. Kind of a nice touch that uses otherwise wasted paper. I have only used this for domestic orders, so I can't comment upon international orders. If only they provided real-time quotes for my BC store, this would be a 5 star program.

Ship Station Pros and Cons - Overall I like shipstation. As with anything it is a matter of learning the system. User friendly I rate it a 9 out of 10. The only reason is the USPS Global Advantage Program which you do not know you are being enrolled in. This service is for international orders only. The process - you make up the label with the international address. When the label prints out it ships your package to a processing facility in Carol Stream Ill. I questioned this and they told me it was a processing facility which will prepare the shipment for international delivery. From there they relabel it and send it on it's way.... maybe! First package to Canada has travelled all over the Canadian Provinces and still has not reached the customer after almost 40 days. Reason - Canada Post told the customer the label was damaged during shipment. Solution - send customer a replacement only this time opting out of the Global Advantage Program provided by Shipstation and Stamps .com. Now that I have opted out, when I make up the label all I have to do is add the customs declaration. And it is actually a few dollars cheaper to fill it out myself. The other two international shipments have been sitting in the RR Donelly shipping facility in Itasca, Illinois for better than two weeks. Never mind trying to contact that facility. Nearly impossible. So for me the take away is contact Shipstation and Stamps.com and opt out of the Global Advantage Program. When International labels are generated all you have to do is fill in the customs declaration. I like the program for all the other features and plan on staying with Shipstation. It is a good back end program. I would have liked Shipstation better if they had inform me of the third party shipping solution. Then if I had chosen it and the fail had come as it did I could in good conscience discount only the third party shipper. In this case RR Donelly. You may have a different experience but I was told from Shipstation product support that my complaint was not uncommon. What good is it to have a (claimed)more economical shipping solution at the cost of your reputation and loss of business. Hope this helps

Won't Connect - Orders won't import from Big Commerce into Shipstation. We were really looking forward to using Shipstation, but this was a deal-breaker for us. We have reported the issue to them and provided videos and images of the problem. Hopefully they can come up with a fix.

Connection Issues - This software doesn't connect to shipstation well. Even when I'm logged in through big commerce it tells me to go through big commerce to log in. ????