No technical support unless Enterprise - ShipStation is fairly easy to use and integrates with BigCommerce and Stamps.com well. It does not operate well with Amazon. When you first sign up, you will receive technical support for 90 days to assist with setup. When this expires, you are forced to use Online Help Search and Community Forum. This is an online chat available on Mondays-Fridays. You do not have telephone support unless you have an Enterprise plan ($159 per mo.). I upgraded to Enterprise for one month to get my issue fixed. Whenever I called, they would reset something in the background to make the Amazon orders come through. The problem just comes right back. If you only want to use this product with BigCommerce and you have a stamps.com account, I would give this app 5 stars.

A great shipping tool, just needs some updates - I have used Ship Station at two different companies for the past six years. I really like the ease of set up and use of the App overall, especially for start up or small/medium companies. I do wish they would have a "pick up in store" option so you wouldn't have to force using "Other" and type in the pick up information. It would also be very helpful if the packing slip noted that it was a pick-up in store option as well as list any customer notes for all tiers of service. That is my biggest pet peeve, that order notes are only available to the highest level subscription holders. This seems like a very basic need when orders are being packed. It would also be great to not have to use Shipper HQ in conjunction with Ship Station when you need to use dimensional or other more complex shipping options for a few products. Having to stack Apps only leads to problems.

Don't try to import old orders for sales insights - With daily orders and organization, it works fine. I have been using it for a few years and I haven't had any issues with it connecting to Bigcommerce. It has streamlined the orders, shipping, reordering stock and order reports.However, I had a tech issue last year where I had to end my eBay channel and add a new one. Therefore, my old eBay orders were gone from Insights. I need to see my previous sales and orders, in order to make business desicions and help customers. A rep told me I could import those orders back in. So I did. But instead of reading my .csv file of the shipped date, it put all the orders in the "awaiting shipment" file. So guess what??? They want me to pay $500 to upgrade my subscription to move the old orders I already paid for previously, to the shipped folder. I talked to 2 reps and told them that's not right for them to charge me to fix the technical issue and move this to the right folder. But according to them there was no way around that, if you move orders from awaiting shipment to shipped. Then their system will charge you. Now after spending 4 hours trying to fix this, I have to cancel the old orders and have the data disappear again.Shipstation - if the order say's "shipped" in your own .csv file, then it should import in the "shipped folder". I don't think it's right to have us pay for orders twice.

Great app, but customer service? Not so much! - After some initial headaches getting this to run/print from our macs in the office, the interface is fine and reasonably intuitive. However, if any issues arise, it is EXTREMELY frustrating that you cannot call with a query or to obtain advice about a problem. You have to either go to "Live Chat" (average wait time 20 minutes for a response!!!) or log a service ticket - which can take at least a day to receive a reply - no one appears willing to call back even when specifically requested - if they have a question, they email you, you have to respond and then await a further lengthy period for any reply. Extremely frustrating when trying to run a busy office relying on shipping.