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Customer reviews: ShipStation

Develop by Elite

Reviews (236)

Overall rating
3.8

What Merchants Think

Merchants using ShipStation provide a mixed bag of feedback. Many praise its integration capabilities, ease of use, and time-saving features that simplify the shipping process. Some users highlight its effectiveness in managing orders from multiple marketplaces. However, numerous reviews report significant issues related to customer support and rising costs, which have caused dissatisfaction among users.

Key Strengths

  • Robust integration with platforms like BigCommerce, Amazon, and eBay.
  • Automated shipping processes and notifications enhance efficiency.
  • User-friendly interface and easy setup.
  • Competitive shipping rates, especially for small and medium-sized businesses.
  • Comprehensive features like shipping presets and automation rules.

Common Concerns

  • Poor customer support with long response times and limited accessibility.
  • Frequent technical issues with integrations and functionality.
  • Rising subscription costs and a confusing billing model.
  • Unreliable performance and failure to load orders correctly.
  • Lack of promised features and limited customization options without upgrades.

Final Thoughts

While ShipStation is highly valued by many for its comprehensive shipping solutions and integration capabilities, it faces criticism for its support services and pricing. It remains a popular choice, but merchants seeking more reliable customer service and support may need to explore other options.

tal...com

May 24, 2014  on Bigcommerce

Great App + Excellent Customer Service -

We use ship station for orders from all our selling channels. It's easy to use, helps us to keep up with shipments from our multiple warehouses and keeps everyone on the same page. We recommend it highly to anyone who asks. Couldn't be simpler. Their customer service is also knowledgeable and easy to work with. Very satisfied.

sto...com

May 18, 2014  on Bigcommerce

Save time and money -

Fantastic, We just moved our web site to Bigcommerce and I love all the add on apps, but I love Shipstation the best so far. We used to manually input addresses into the various shipping companies web sites. But, with shipstation we have decreased our whole shipping procedure.

Shipstation has saved us so much time! It is simple and easy to use and is a breeze to set up, yet it has all the features we need and many more. I'm very impressed with Shipstation.

Sander Kallshian

May 12, 2014  on Bigcommerce

Very capable, customizable and worth the expense. -

We've been using Shipstation for a few months now, and honestly I can't even remember life before it.  We sell on multiple marketplaces and the amount of time (a.k.a. money) we were wasting fulfilling and shipping through each separate website was insane.  Within 2 weeks we were printing out customized packing slips and invoices for our different kinds of customers (for example, our local customers see a special thank-you note for choosing a local business).  Shipstation has increased our speed and capacity for order fulfillment by at *least* 200%, and the service is excellent.  Also, I believe they are actively listening to what their customers want to see in future versions.  This is very important to me because I love giving feedback.  The only thing it does not do that would be a HUGE feature for our business is if it could help synchronize inventory between multiple marketplaces.  For example, if it would subtract an item from our Amazon inventory if we sold the item on BigCommerce, that would prevent us from overselling something.  So far we LOVE this app and could not go back to the way things were before.

pet...com

May 10, 2014  on Bigcommerce

Really useful app, probably the most useful one that I use -

I've been using SS for about 3 months now.  The first (free) month was spend taking care of a lot of the configuration, and getting support from SS when there was an issue.  They were super-responsive, and made changes to their app based on my feedback (I needed to recognize weights below 1oz per item, as that makes a huge difference to international shipping costs).  Since then, it's mostly been a breeze, it works well for international orders (no issues with special chars, easy customs forms), and itegrates tightly with stamps.com.  Works great with my Dymo 4XL printer as well.  Color me impressed!

hub...net

Mar 27, 2014  on Bigcommerce

EPIC FAILURE UNABLE TO SHIP FOR DAYS - FOR TWO DAYS YOUR SYSTEM HAS GIVEN ERRORS THAT MAKE ZERO SENSELOOK AT THIS ACCOUNT AND FIGURE IT OUT. I HAVE WASTED COUNTLESS TIME WITH USELESS CHATSMY UPS NATIONAL REP HAS DETERMINED THAT SHIPSTATION IS AND HAS BEEN NEARLY ZERO HELP NOR HAS RESOLVED ANYTHINGERROR MESSAGE:This shipment would exceed your subscription limit for this billing period. To continue shipping before your billing period resets, please upgrade your subscription.THIS ACCOUNT HAS SHIPPED LESS THAN 250 PACKAGES IN THE LAST 30 DAYS AND THE ACCOUNT LIMIT IS 1500 SO YOUR SOFTWARE CLEARLY DOESN’T UNDERSTAND NUMBERS

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