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Customer reviews: ShipperHQ

Develop by Elite

Reviews (105)

Overall rating
4.1

What Merchants Think

"ShipperHQ" generally receives positive feedback from merchants who appreciate its comprehensive shipping solutions. Many users praise its vast functionalities and the ability to manage complex shipping needs. However, some merchants report challenges with its setup complexity and pricing, particularly for smaller businesses or those with more basic needs.

Key Strengths

  • Exceptional customer support, often singled out by name for going above and beyond.
  • Ability to customize and manage complex shipping rules.
  • Seamless integration and useful features that enhance shipping accuracy and efficiency.
  • Seen as a critical tool for businesses with intricate shipping requirements.
  • Positive impact on handling shipping rules related to specific products or regions.

Common Concerns

  • High price for advanced features, which may not justify the cost for smaller businesses.
  • Setup complexity, described as challenging, especially for users without technical expertise.
  • Issues with customer support responsiveness in certain cases.
  • Frequent billing and cancellation issues, causing inconvenience and dissatisfaction.
  • Frustrations with limitations on basic plans, driving the need for costly upgrades.

Final Thoughts

"ShipperHQ" is a powerful and adaptable solution tailored for businesses that require detailed and customizable shipping arrangements. While praised for its robust capabilities and excellent customer support, the app's setup complexity and cost may present challenges, particularly for smaller enterprises. Despite these concerns, for organizations navigating intricate shipping nuances, "ShipperHQ" remains a recommended choice.

sal...com

Feb 20, 2017  on Bigcommerce

Complicated but worth it - We sell craft supplies, glass jars from 1 oz to 200 lb range. Our website couldn't calculate the shipping correctly. we installed ShipperHQ and very happy with it. Our customers happy because they pay the correct shipping cost and we're happy to give them the service they deserve.

ath...com

Feb 01, 2017  on Bigcommerce

Excellent Product / Excellent Support - This product is a must have for any eCommerce store. Our main reason for using this app was so we could integrate FedEx Smartpost. We didn't realize all the other valuable tools it would bring to our business. The support staff is amazing and are all so knowledgeable. Always willing to do what it takes to assist you. It is a must have to run your business.

don...com

Feb 01, 2017  on Bigcommerce

Awesome support and great app! - Setting up the shipping for our store wasn't a simple task, but the great staff at ShipperHQ setup it up just how we wanted. The support staff is great, they always answer my questions promptly and are very nice. It is a must have!

inf...com

Dec 08, 2016  on Bigcommerce

Easy to use and excellent support - Our shopping cart can provide shipping options that simply were not available to us before. We also opted for the consultation service and their support is top notch; made set up so much easier.

bas...com

Dec 07, 2016  on Bigcommerce

Great App/Excellent Support - The app is great, it does what it says and we've had no problems with it in any way. It takes some effort to set up and isn't the easiest to change but after a bit of going through the Help Docs and experimentation it is fairly straight forward. We don't modify our shipping much so we are rarely making changes, this means we end up with Shipper HQ's support and they are absolutely wonderful. They know the product inside and out, they are fast and they follow through until a solution is found. I have yet to find any tech support that is as impressive as ShipperHQ's.

sal...com

Nov 29, 2016  on Bigcommerce

Excellent Program - We use shipperHQ to set custom delivery options based upon geographic location zones for our customers in NYC. I've had great experiences with the TX based ShipperHq team in helping me get different rules and zones setup. This has been a huge part of our business and we are definitely seeing the value in having our business run on ShipperHQ!

noa...com

Oct 25, 2016  on Bigcommerce

Great program - I used shipperHQ to set us custom shipping prices for our company. I was able to set up multiple carriers and give our clients options for shipping. When I screwed up part of the set up tech support was very helpful and helped me right away. Great app to use!

mar...com

Oct 21, 2016  on Bigcommerce

Very helpful! - This app does what Big Commerce can't. Charging different customer groups with a unique set of rules. Made our operations run much smoother! They have great customer service!

Oct 12, 2016  on Bigcommerce

ShipperHQ - Great App - We are currently using this app on two of our sites. Set up is pretty straight forward as long as you have all your credentials and information readily at-hand. Any issues we've run into have been solved within a few hours by the ShipperHQ support team. Great app, convenient for our variety of freight carriers, and speedy support!

tim...com

Sep 30, 2016  on Bigcommerce

Very Advanced, A little difficult to setup, Support available - This has allowed me to offer flat rate shipping options by zone, and to use surcharges to encourage customers to use our preferred shipping options. This is fairly complicated to setup, but they do have good support. The only real complaint I have is that their support is not "live", only by email.

Josh Jacobson

Sep 29, 2016  on Bigcommerce

ShipperHQ for the WIN! - We just started using ShipperHQ at the beginning of this month, and it has proven to be awesome. I have very diverse membership nationally, and ShipperHQ allows me to dial in rates and service levels based on product prices, member locations, and more. The support I received was top notch, the team at Shipper HQ helped me through set-up and continue to help me out when I have questions via the Chat option. Great app for BigCommerce users, I recommend it over anything else out there.Josh JacobsonCatalog Sales & Operations DirectorNational Ski Patrol

mde...com

Sep 18, 2016  on Bigcommerce

A MUST HAVE shipping app for growing BC stores - We’ve been a BC customer for almost two years and a ShipperHQ customer for one year. The out of the box BC shipping functionality is OK for basic needs. However, our requirements quickly grew, and we needed something more, included the ability to: ship using parcel carriers and LTL carriers; multiple freight pricing schemes- fixed, free, and live quotes for each carrier; multiple ship from origins; domestic and international shipping; ability to add special handling fees for oversized products; customer group specific shipping rules; product group specific shipping rules. ShipperHQ has been the solution we desperately needed. (So far I have not been able to invent a shipping scenario that ShipperHQ has not been able to help us with.) The setup can be intense, though that’s to be expected with the added functionality. The support is simply topnotch and responsive. The documentation was lacking when we first started using, but that seems to have been improved. I would definitely recommend this app to anyone who has outgrown the BC shipping functionality.

jen...com

Aug 23, 2016  on Bigcommerce

Shipping Rate Management is a MUST! - I have to say in the beginning it was frustrating as I had no clue how to get this account set up. We were not even sure what questions we needed to ask if that makes any sense. We have learned through trial and error to be persistent and dedicated at what we do through our journey as new business entrepreneurs of our E-Commerce Doggie Boutique Store. Anyhow, being persistent with my telephone calls to Anthony, he stepped up to the plate to help. We have since ended our 30 day FREE TRIAL and signed up to continue their shipping rate management services for the Standard Plan. Our account is set up just how we wanted it set up and cannot imagine not having this "Shipping Rate Management" service as it is a must have! Anthony and his team all pitched in to get it right and they did just that. Thank you! Like I said in the beginning, it may be difficult at first but being persistent in the struggle will eventually pay off for you in the long run. One word of advise that I would recommend Shipper HQ to do is when they have a potential customer in their hands, to at least offer them two choices in asking the customer how they would like to get their account set up? A) Through an organized set of prepared links to their how to's information so that the potential customer can take their own time to read through each step link or B) Take the Hands on approach in getting help one on one over the phone, like I needed. As I am not one that likes to spend hours and hours reading on how to get something done when someone can just simply tell me and show me right then and there. So don't be afraid to reach out to them and ask questions, that's what they are there for.We now have completed our FREE Trial and are now happy customers that can focus on other aspects within our company that need our attention. Thank you Anthony and Quinten for you expertise, we appreciated the time you spent with us getting our account all set up. Best of luck to you:)

chr...com

Jul 29, 2016  on Bigcommerce

Great Shipping Tool for Big Commerce - We ship with UPS and Motor Freight carriers and the connection tools to these third-party vendors for real-time freight quotes works great. We use several dimensional rules that help provide our customers with freight quotes that are an exact match. They walked us through the set-up and Quentin and their support team have been great at helping us get everything adjusted.

Jul 29, 2016  on Bigcommerce

Great Support Staff - Out site's shipping needs required a complicated shipping set up and the team was great to help us get it implemented. Would highly recommend!

ran...com

Jan 12, 2016  on Bigcommerce

Amazing App!! - I can’t say enough about how wonderful this app is! It makes my business what it is today. Highly recommend!!!

dhs...com

Nov 02, 2015  on Bigcommerce

Little, to no, support -

I installed ShipperHQ with the assumption that they would be more than willing to help set up. I contacted their support, and they told me to contact Big Commerce. I contacted Big Commerce, and they told me to contact ShipperHQ. After a couple of days, Big Commerce stepped up to the plate to help me out. I finally got it set up, but I am still having multiple issues. Very little support material. And, I really mean none. The support materials is very broad and not at all specific to what you are trying to figure out. If you ask ShipperHQ for support, they generally send you to their documentation, so don't expect a welcoming hand from them. 

mar...com

Sep 16, 2015  on Bigcommerce

So far, not good -

I too am having issues with Shipper HQ. I want to be able to give customers an option of USPS for 5.95 on certain products. I have gone through and labeled all the products that I want to offer, but if I test it out, it will either give me a 5.25 shipping total, or most of the times it gives an error, so the customer can't complete the order. I understand it's still in the testing stage, but it really isn't ready yet. Definitely not worth the $50 a month. I de-activated the account yesterday and spoke to Big Commerce, it seems this is the only way to go for what I want to do, so I just reactivated it and saw others comments, and realized it's not just me doing something wrong. I will de-activate again, and look for other options.

Henry Maia

Sep 15, 2015  on Bigcommerce

Potential to solve all BC's Shipping issues -

UPDATE: After spending a lot of time playing with all features (Origins, Shipping Groups, Merging Carriers, Rules etc.), I can tell you this is a fantastic app! It is capable of doing pretty much everything in terms of shipping. Their support is REAL! Absolutely amazing people! They can do so much, but BIGCOMMERCE can't. That's the issue. BC is very slow of making any improvement/adjustment. 

For example, you can't set different origin and shipping group to a product variation(option as BC calls it). If you sell a Polo Shirt in multiple colors, and those colors are stocked in different warehouses, the system will calculate shipping based on the origin of the main product.

I would love to continue to use this app, however without the ability to treat product variations differently, It doesn't justify. 

Old Review:

I've been playing with the app for a few days and so far it shows promise! I find the rules a little bit complicated to set up at first, but maybe my business doesn't require too much, and I am just overthinking. I've contacted their support and got a reply for a walk-thru the app, which will definetely be very helpful.

inf...com

Sep 15, 2015  on Bigcommerce

Customer Service has been exceptional since my first review -

Previously, I posted pertaining to ShipperHQ. I initially encountered issues with getting customer service and integration issues.  I have since spoken with them, and they have been more than wonderful in providing feedback on issues and for listening to my concerns.  Since then, they have implemented several changes that have addressed major concerns.

For example, creating a rule that charges shipping per box: create a dimensional box, then create a rule that states 'pack individually'.

Another example for creating a $5.95 per box: simply create a rule that states that a particular category is $5.95. There's no ellaborate coding required.

UPDATE

I have since deleted the app as it was not working.

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