ShipperHQ logo

ShipperHQ

Develop by Elite
15 Days Free Trial

Streamline shipping, boost profits, enhance checkout with ShipperHQ.

Carrier integrations
Customized shipping rates
Transparent delivery times
Pickup and delivery options
Granular configurations

About ShipperHQ

Launched Aug 04, 2015

Categories

ShipTect logo
(2 Reviews)
  • Sponsored

Boost store revenue with ShipTect: Own shipping protection...

Introduction Video

Description

Increase sales at checkout with customized rates, pickup and delivery options, transparent delivery times, and more.

The Ultimate Solution for Managing Your Shipping Experience at Checkout.

Turn shipping into a profit center with ShipperHQ: The #1 Shipping Experience Platform. Boost conversions, increase average order value, and improve customer satisfaction by taking control of your shipping experience at checkout. Ensure transparency in checkout, delivery expectations, and gain control to optimize costs with our logistics expertise. Make smarter shipping decisions based on your unique business needs. It's your shipping, your cart, your rules. Customize your shipping rates, rules, promotions, and configurations with granular precision.

Gain confidence in the accuracy of your rates and back it up with data that seamlessly integrates with your business systems. With over 50+ carrier integrations and 16 years of global shipping innovation, ShipperHQ is your trusted partner in shipping.

Why Do BigCommerce Sellers Love Us?

Pros

  • Streamlines shipping process, enhancing checkout experience.
  • Claims to boost conversions and increase average order value.
  • Offers granular customization of shipping rates, rules, and configurations.
  • Integrates with over 50+ carrier services, broadening shipping options.
  • Backed by 16 years of global shipping innovation.

Cons

  • There are reported issues with promised features not being available or functional.
  • Customer support may be unhelpful regarding feature discrepancies.
  • Potentially misleading advertising claiming features that are not operational without custom development.
  • High cost of service reported by users, with additional charges for custom development.

Top Helpful Reviews

2fa...com

Jan 14, 2025  on Bigcommerce

removes feature sets to drive custom development - We have been using ShipperHQ at an enterprise level for nearly three years. Recently, we attempted to implement a simple shipping rule: free shipping on orders over $500 and a flat fee for anything under that amount. This functionality is explicitly documented in their FAQ and listed as one of their features. However, we discovered that the basic ability to apply a flat fee to the entire cart is missing.When we contacted their support team, they falsely claimed that this feature has never existed, which is blatantly untrue. Not only is it documented, but I have personally used it in the past. After their so-called "further investigation," they admitted they couldn’t find a solution and instead suggested I pay them for "custom development" to add a feature they already advertise and claim to offer.This is appalling behavior. I already pay this company thousands of dollars every month, and now they expect me to pay even more for something that should be included. Their actions are dishonest and utterly unacceptable.

ric....uk

Jul 24, 2024  on Bigcommerce

Great support - We have used ShipperHQ for several years now. Recently we re-platformed from Magento to BigCommerce, the team at ShipperHQ made the transition seamless. Regular check ins with the progress and excellent support throughout as we transitioned.

cme...com

Jul 17, 2024  on Bigcommerce

Customer Support - Joel was very helpful in researching our shipping issue, providing a comprehensive and detailed response to help us find a solution. His promptness in responding was greatly appreciated. We are very happy with the ShipperHQ team's service.

dou....uk

May 01, 2024  on Bigcommerce

Jonny Isa - Amazing Customer Support!!! - Jonny was extremely helpful and showed his in-depth knowledge of Shipper HQ. We really needed support around the UPS Saturday display, and Jonny was able to come up with a fantastic solution that has enabled more choice for our customers. Thank you Jonny!

len...com

Jan 23, 2024  on Bigcommerce

Couldn't Do it Without Them - ShipperHQ's App and service is expensive and complicated, that much is true as mentioned on other reviews. But the product does work. When dealing with as many shipping variables and shipping partners as we do (over 50 origins) our BigCommerce site simply wouldn't work without them. Ivan and Ibraheem are their best service reps.

ken...com

Nov 07, 2023  on Bigcommerce

Complicated and Costly - It is difficult to setup. We read the reviews and saw were people got great help, but it was just ok for us. More like point you in a direction, say things we didn't understand, and expect us to figure it out. We canceled this service after having it for a year. It cost so much if you need just an additional rule. The price jump is high.

jes...com

Aug 07, 2023  on Bigcommerce

Horrible Support - Support is horrible. I have been trying to get this app working correctly for a couple weeks and no one will help me.

der....us

Jul 26, 2023  on Bigcommerce

5-Star ShipperHQ Customer Service - Thanks SO much to Jonny, who responded to our chat request (chat window > "Talk to an Expert"). He jumped right in and offered clear, concise, and personable assistance with an issue we never would have been able to sort out ourselves. We are pleased -- yet again(!) -- with the ShipperHQ team and service. Very happy customer here. Thank you, Jonny.

inf...com

Jul 18, 2023  on Bigcommerce

Shipping rules - Thank you Johnny I, for assisting me today. You went above and beyond to help me. I am new to Shippo so I was totally lost. You made my experience very easy.

car....au

Jun 02, 2023  on Bigcommerce

Makes Shipping Easy - Couldn't operate my website with ShipperHQ. They make the whole process so simple and easy. Their Customer Support is A+.

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