8.2
Order Tracking and Returns by WeSupply logo

Order Tracking and Returns by WeSupply

Free plan available

Streamline retail operations with automated order tracking and self-service returns.

Self-service returns
Delivery notifications
Automated order tracking
3 Reviews
8.2

About Order Tracking and Returns by WeSupply

Launched Jun 29, 2022

Categories

Built by wesupplylabs.com

Ordergroove logo
  • Sponsored

Transform transactions into lasting relationships with Ordergroove...

Introduction Video

Description

WeSupply is an all-in-one post-purchase solution for Order Tracking, Delivery Notifications, Returns with 1000+ carrier integrations.

WeSupply is your one-stop post-purchase CX automation platform, built for retail. Our solution enables retailers to reduce their customer support tickets with pre-purchase delivery prediction, automated shipping tracking, proactive notifications, and self-service returns.

With over 1000+ carrier integrations, we are committed to connecting you with the best last-mile couriers, freight services, and white-glove delivery providers.

You'll be able to increase your team's workload capacity by 20% by enabling customers to initiate returns, mitigate return shipping anxiety with proactive notifications, and cut down the number of support tickets.

You can increase profitability by up to 95% by promoting a culture of self-service, easily transforming product returns into profitable exchanges, and boosting sales with online store credit.

You'll be also able to gather all data into one platform to save up to 15 hours per week on support tickets and build a foundation that allows true data-driven decision-making.

Our platform in numbers: 23% reduction in customer service costs, 66% open rate for email notifications, 21% CTR for email notifications, and 32% increase in customer satisfaction.

Pros

  • Automated order tracking and self-service returns streamline retail operations.
  • Reduces customer support tickets with delivery prediction and proactive notifications.
  • Over 1000+ carrier integrations connecting users with diverse delivery options.
  • Increases team workload capacity by 20% with self-service features.
  • Mitigates return shipping anxiety through proactive notifications.
  • Potential to increase profitability by promoting self-service and converting returns into exchanges.
  • Easily boosts sales with online store credit options.
  • Centralizes data into one platform, saving up to 15 hours per week on support tickets.
  • Enables data-driven decision-making for improved operations.
  • 23% reduction in customer service costs reported.
  • 66% open rate and 21% CTR for email notifications.
  • 32% increase in customer satisfaction.

Cons

  • Complexity in initial setup and integration with existing systems.
  • Potential learning curve for users unfamiliar with the platform.
  • Dependence on email notifications may not reach all customers effectively.
  • Some users may resist self-service models, requiring additional training or support.

Top Helpful Reviews

cam...com

Nov 08, 2023  on Bigcommerce

Great Value - We used Aftership for years and struggled with customer service requests due to its inability to split shipments. WeSupply has solved this problem for us and now our customer service inquiries have decreased dramatically. Onboarding is easy, the app performs well, and Daniela was great to work with during implementation. If you're thinking about making the change, this is the best shipment tracking and returns app that we have found for BigCommerce.

joe...com

Nov 02, 2023  on Bigcommerce

Great Platform Solution - Our customer service team has really enjoyed the user-friendly aspect of Wesupply as well as our consumers. It was a smooth transition from our last returns platform. They have offered great customer service as well and have been very responsive to any technical support questions.

jos...com

Sep 07, 2023  on Bigcommerce

Fantastic Tool - WeSupply is very affordable, works well, and has a great customer success team. After implementation, they checked up on our account and noticed a feature that we setup wrong and fixed it for us.

More App like this

Order Lookup Pro logo
(7 Reviews)
  • Free Plan Available

Easily track and manage BigCommerce orders with Order Lookup...

TrackOrder logo
  • Free Plan Available

"Enhance tracking with branding, product recommendations,...

Track123 Order Tracking logo
  • Free Plan Available

Effortlessly track shipments globally with real-time updates...

AfterShip Tracking logo
(362 Reviews)
  • Free Plan Available

Branded shipment tracking boosting sales and enhancing customer...

Scroll to Top