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Customer reviews: ShipperHQ

Develop by Elite
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Reviews (108)

Overall rating
4.1

What Merchants Think

"ShipperHQ" generally receives positive feedback from merchants who appreciate its comprehensive shipping solutions. Many users praise its vast functionalities and the ability to manage complex shipping needs. However, some merchants report challenges with its setup complexity and pricing, particularly for smaller businesses or those with more basic needs.

Key Strengths

  • Exceptional customer support, often singled out by name for going above and beyond.
  • Ability to customize and manage complex shipping rules.
  • Seamless integration and useful features that enhance shipping accuracy and efficiency.
  • Seen as a critical tool for businesses with intricate shipping requirements.
  • Positive impact on handling shipping rules related to specific products or regions.

Common Concerns

  • High price for advanced features, which may not justify the cost for smaller businesses.
  • Setup complexity, described as challenging, especially for users without technical expertise.
  • Issues with customer support responsiveness in certain cases.
  • Frequent billing and cancellation issues, causing inconvenience and dissatisfaction.
  • Frustrations with limitations on basic plans, driving the need for costly upgrades.

Final Thoughts

"ShipperHQ" is a powerful and adaptable solution tailored for businesses that require detailed and customizable shipping arrangements. While praised for its robust capabilities and excellent customer support, the app's setup complexity and cost may present challenges, particularly for smaller enterprises. Despite these concerns, for organizations navigating intricate shipping nuances, "ShipperHQ" remains a recommended choice.

Henry Maia

Sep 15, 2015  on Bigcommerce

Potential to solve all BC's Shipping issues -

UPDATE: After spending a lot of time playing with all features (Origins, Shipping Groups, Merging Carriers, Rules etc.), I can tell you this is a fantastic app! It is capable of doing pretty much everything in terms of shipping. Their support is REAL! Absolutely amazing people! They can do so much, but BIGCOMMERCE can't. That's the issue. BC is very slow of making any improvement/adjustment. 

For example, you can't set different origin and shipping group to a product variation(option as BC calls it). If you sell a Polo Shirt in multiple colors, and those colors are stocked in different warehouses, the system will calculate shipping based on the origin of the main product.

I would love to continue to use this app, however without the ability to treat product variations differently, It doesn't justify. 

Old Review:

I've been playing with the app for a few days and so far it shows promise! I find the rules a little bit complicated to set up at first, but maybe my business doesn't require too much, and I am just overthinking. I've contacted their support and got a reply for a walk-thru the app, which will definetely be very helpful.

inf...com

Sep 15, 2015  on Bigcommerce

Customer Service has been exceptional since my first review -

Previously, I posted pertaining to ShipperHQ. I initially encountered issues with getting customer service and integration issues.  I have since spoken with them, and they have been more than wonderful in providing feedback on issues and for listening to my concerns.  Since then, they have implemented several changes that have addressed major concerns.

For example, creating a rule that charges shipping per box: create a dimensional box, then create a rule that states 'pack individually'.

Another example for creating a $5.95 per box: simply create a rule that states that a particular category is $5.95. There's no ellaborate coding required.

UPDATE

I have since deleted the app as it was not working.

mic...com

Sep 01, 2015  on Bigcommerce

Just trying it out... -

Just started the beta today, but so far LOVING IT!  This is everything BigCommerce needed SO badly.

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