Great support - We have used ShipperHQ for several years now. Recently we re-platformed from Magento to BigCommerce, the team at ShipperHQ made the transition seamless. Regular check ins with the progress and excellent support throughout as we transitioned.

Customer Support - Joel was very helpful in researching our shipping issue, providing a comprehensive and detailed response to help us find a solution. His promptness in responding was greatly appreciated. We are very happy with the ShipperHQ team's service.

Jonny Isa - Amazing Customer Support!!! - Jonny was extremely helpful and showed his in-depth knowledge of Shipper HQ. We really needed support around the UPS Saturday display, and Jonny was able to come up with a fantastic solution that has enabled more choice for our customers. Thank you Jonny!

great customer service - The app is a bit hard to use, but customer service is exceptional!

Couldn't Do it Without Them - ShipperHQ's App and service is expensive and complicated, that much is true as mentioned on other reviews. But the product does work. When dealing with as many shipping variables and shipping partners as we do (over 50 origins) our BigCommerce site simply wouldn't work without them. Ivan and Ibraheem are their best service reps.

5-Star ShipperHQ Customer Service - Thanks SO much to Jonny, who responded to our chat request (chat window > "Talk to an Expert"). He jumped right in and offered clear, concise, and personable assistance with an issue we never would have been able to sort out ourselves. We are pleased -- yet again(!) -- with the ShipperHQ team and service. Very happy customer here. Thank you, Jonny.

Shipping rules - Thank you Johnny I, for assisting me today. You went above and beyond to help me. I am new to Shippo so I was totally lost. You made my experience very easy.

Makes Shipping Easy - Couldn't operate my website with ShipperHQ. They make the whole process so simple and easy. Their Customer Support is A+.

Great Support - Casey Glancy was a huge help in helping us get ShipperHQ setup for our store. When we were struggling, he immediately jumped in to help us the same day to get our issues resolved so that we could go live with our soft launch on time. Casey is very knowledgeable with ShipperHQ, I was amazed how quickly he walked us through setting ShipperHQ up for our side. He even went one step further and setup our Production Site for us so that we could have a seamless transition when moving from the Sandbox to the Production site. This guy is the best, easy to work with and very informative. Thank You again for all of your support Casey!! You are awesome at what you do. ~Kathrine

Couldn't run my business without it - Have been using Shipper HQ for many many years. We couldn't run our business without it. If you need more than basic shipping options then this platform is essential. We needed a way to restrict shipping of certain dangerous goods to a list of specific countries, and this trend out to be more complicated than we had first thought. Shipper HQ allows us to restrict these items while also making sure that any orders containing the items can only be shipped with certain carriers. There is a lit to the platform, and it can take a while to get your head around, but if you find that the in-built shipping options don't give you what you need then I'd definitely suck this out. We're in the process of moving from BC to Shopify (long story), but we wanted to take this app with us. and Shipper Hq were really helpful in migrating our data. Great, platform, and great customer service.

ShipperHQ - I must say after a frustrating time trying to figure out complex shipping prices, Shipper hq espically Ali was a life saver. He was more than helpful and made sure we understood how to use and set us up to get us going in the right direction. Highly recommend

Great app - We have a lot of complicated shipping scenarios and ShipperHQ is able to handle them all. The logic behind the rules is a little hard to grasp, but their support staff is always amazing and can help you accomplish whatever you need done.

Helpful and Patient - I worked with Don today and he was very helpful getting my issue resolved. Our store shipping is a little unique but he was able to walk me through the process without making me feel rushed. I feel like I have a better understanding now of how the app works for future use. Thank you!

So helpful! - We have used ShipperHQ for several years now in order to give all of those extra options to our customers during the checkout process. They are so very helpful in getting everything up and running. We have very complex tables with hundreds of columns. They install those for us without any issues. Always there if we have a question or a problem to help us set up something new the right way. Happy to have them!

Very flexible - I thought we had some crazy shipping rules that only a custom application would be able to handle it, but ShipperHQ was able to do everything we needed. I am impressed with the software and equally as impressed with their customer support. They have helped me a ton and are very knowledgable.

Overall - We were a bit bummed that BC's limitations were requiring an additional app to get our shipping quotes accurate for our customers. It was a big problem and we were losing customers because of shipping costs being inaccurate. We decided to go ahead and fix it right away. ShipperHQ was the solution. Casey was awesome and the initial setup is not too difficult. Now we have box sizes entered and a few rules and groups in place and this has fixed our issues. Of all the software's we are using, this is the only one that hasn't presented an issue or need for additional software or app. The pricing is high but for us it should pay for itself with the amount of abandoned carts it will save. Thanks again Casey it was a pleasure working with you.

Shipper HQ is simply amazing! - I've been a customer since 2016 and I couldn't ask for a better experience. Their customer support is outstanding and always goes above and beyond to ensure our business needs are met. The level of customization this app offers is truly impressive, making it easy to accommodate even the most demanding customers. Our shipping process has never been smoother thanks to Shipper HQ. I highly recommend this app to any business looking to streamline their shipping process. I would like to give a special shoutout to Ali and Dakota from the support team. They have been instrumental in making sure our experience with Shipper HQ is seamless and hassle-free. Thank you Ali and Dakota for your outstanding support!

Excellent - We have been using the ShipperHQ app for our store for the past few months and are extremely impressed with its features and functionality. The app is incredibly user-friendly and makes it easy to set up and manage shipping rates. The integration was seamless and the ability to customise and set rules has saved us a lot of time and hassle. We also appreciate the detailed and swift support provided by the team, whenever you reach out to them their answers are helpful and detailed. Overall, a highly recommended product for any e-commerce business looking to streamline their shipping process.

Brilliant app! - Shipper HQ has been a great addition to our BigComm store. From the easy to navigate layout and setup of shipping methods to their customer service, it's all spot on. Cannot recommend enough!

I can't recommend the app enough! - A must have for any BigCommerce store. We have multiple stores that use ShipperHQ and can't imagine doing business without it. The out of the box BC shipping settings leave so much to be desired and ShipperHQ saves the day. The level of customization allowed with this app ensures that even your most demanding customers are happy with the shipping they receive. Amazing customer service with chat agents that are always able to answer your questions on how to accomplish what you're looking to do and if they can't do it on the spot they follow up in no time. ShipperHQ is a non-negotiable for our businesses and I assure you that you won't regret using them.