Good APP with horrible support - I don't love to leave negative reviews but I wanted to warn others about this company. Fedex and others promote this app/company as something great and to an extent, they are good at what they do. The app has a lot of features to help your business. The cost is a bit high for what it is though. The worst part is honestly the support team. I practically NEVER have anyone answer the phone when I call. The time of day does not matter, they simply never answer. So you decide to email them, expecting a modestly quick reply. Days can go by without a reply for the most simple of requests. I used them on two websites but now we will use them on none. Business owners need answers quickly to questions and problems when they pop up. This company CAN NOT offer you that quick response. The Advanced Shipping Manager can and that is where we are going.

Beware continued charges - We canceled Shipper HQ in May and apparently if you don't also contact them, instead of just cancelling on Bigcommerce, they continue to charge you until you figure it out. I love how companies let you sign up on Bigcommerce, take your money, but them make you jump through all kinds of hoops in order to cancel. oh, also, when you do realize they have not canceled, it's "their" policy not to refund you. What a dam joke! Not an honest company.

Bradley Barmer - I cannot Thank You enough Bradley for all the time and patience you have given me, while helping me to resolve my shipping issues. You have been very kind and diligent while we worked thru finding the solutions I need. What has been a problem for quite awhile, has now been resolved and I can finally move forward and publish my site. Your kindness, thoughtfulness and patience will not be forgotten and forever remembered. Thank you for being so wonderful! You are definitely a blessing to BigCommerce!

Unresponsive at best - Our experience is that they just don't provide the support they promised. We had a database issue that needed resolving before moving forward. They assured us a 9 day turn around after that with the additional fee for their support. I have had to call & email to get support multiple times. No answer at 2:30pm their time on a Monday. When they do contact us they are polite but there is no follow through and I've been bounced around to different account support people despite being told I had an account manager. We are frustrated. You are better off not paying for support.

Unresponsive at best - Our experience is that they just don't provide the support they promised. We had a database issue that needed resolving before moving forward. They assured us a 9 day turn around after that with the additional fee for their support. I have had to call & email to get support multiple times. No answer at 2:30pm their time on a Monday. When they do contact us they are polite but there is no follow through and I've been bounced around to different account support people despite being told I had an account manager. We are frustrated. You are better off not paying for support.

Ali Qamhieh - Thank you Ali for assisting me today. We ended up having to delete the entire table and do a Google meet. I appreciate that you took time to help me. I have been working on issues for the last six days. It was nice to finally meet someone awesome.

FRUSTRATING - I feel so frustrated with the team at Shipper HQ. I bought the higher-priced package because they claim to offer phone support but they don't. It's not all that complicated but they make it so to create rules, boxes, etc., but they make it so. I had to wait a week before my account manager actually got back to me on a major issue affecting my business. Instead of calling, they'll just send you a link but no follow through. You don't feel like you get what you pay for. Unfortunately, it's the only shipping app that can create special rules so I have to use them but if there was another option, I'd go with that.

Great company, great support - customer service ALI is a beast! Helped us so much. Love to see companies treating customers so well as they did for me. Big thumbs up SHIPPERHQ! THX ALI!

Great Software and Great Support - I just wanted to tip my cap to the amazing team over at Shipper HQ. We had a bumpy start out of the gate (self inflicted), but Ali, Raven, Orlando, and Bradley smoothed it all out for us. We can't thank them enough for their help and expertise.

Good program, mediocre support - The program has good features and overall seems to work well thus far. However, support has been poor. Support never picks up the phone. Email support is slow and painful to deal with. Their UPS integration didn't work well and support's answer was to call UPS but it's really a Shipper HQ issue.

Useless if you want to make sales in the Northern Ireland, very slow support, misleading informations - I decided to subscribe to ShipperHQ only because I was told by sales that it is possible to add Northern Ireland as separated region from the UK, but is not true, you can add NI as a one of the UK regions additionally with the Postcodes, so you won't be able to make any sales to the NI, the merchants from Ireland knows very well what I am talking about. I requested a solution from the support which is taking forever btw. and I guess got the answer without reading my message because I pointed out the problem and got in response exactly the way that I wrote I don't want to use. DESPITE THE FACT THAT THE NORTHERN IRELAND IS A PART OF THE UK MOST OF THE PEOPLE TREAT IT AS SEPARATE COUNTRY WHEN IT COMES TO SHIPPING, EVEN CARRIERS AS DPD OR FASTWAY HAVE ON DROPDOWN LIST NORTHERN IRELAND AS SEPARATE DESTINATION. LOCAL CARRIERS IN THE REPUBLIC OF IRELAND OFFER SHIPPING TO THE WHOLE IRELAND 32 COUNTIES , ALSO AFTER BREXIT TRADING RULES FOR REMAINS SAME CO. 1. Useless if you want to make sales in the Northern Ireland 2. Overpriced 3. Slow support 4. Lack of knowledge

Useless if you want to make sales in the Northern Ireland, very slow support, misleading informations - I decided to subscribe to ShipperHQ only because I was told by sales that it is possible to add Northern Ireland as separated region from the UK, but is not true, you can add NI as a one of the UK regions additionally with the Postcodes, so you won't be able to make any sales to the NI, the merchants from Ireland knows very well what I am talking about. I requested a solution from the support which is taking forever btw. and I guess got the answer without reading my message because I pointed out the problem and got in response exactly the way that I wrote I don't want to use.DESPITE THE FACT THAT THE NORTHERN IRELAND IS A PART OF THE UK MOST OF THE PEOPLE TREAT IT AS SEPARATE COUNTRY WHEN IT COMES TO SHIPPING, EVEN CARRIERS AS DPD OR FASTWAY HAVE ON DROPDOWN LIST NORTHERN IRELAND AS SEPARATE DESTINATION. LOCAL CARRIERS IN THE REPUBLIC OF IRELAND OFFER SHIPPING TO THE WHOLE IRELAND 32 COUNTIES , ALSO AFTER BREXIT TRADING RULES FOR REMAINS SAME CO.1. Useless if you want to make sales in the Northern Ireland2. Overpriced3. Slow support4. Lack of knowledge

The Best Support - The app works better than you would expect and has a deep feature set. If you are not sure if the app can perform a specific function, their support team will assist you and find a solution for your business. Their team is fast, friendly, and extremely helpful. We tried other apps, but they all left a lot to be desired. ShipperHQ performs flawlessly.

Great System, Somewhat Complicated - We have been using ShipperHQ for about a year now and it works really well when it's properly setup. It can be complex to setup if you want to trace shipping very accurately and if you sell a wide range of sizes of products (i.e. envelope to 120 lb DIM). I do recommend using it though, even with the complexities. It can save you a lot of money if you charge for shipping (which I also recommend).

LTL Shipment feature is flawed!! - There is a major flaw with the way ShipperHQ has their "advanced feature" of LTL freight quotes set up. Anyone that ships on a pallet via freight truck knows that in order to get an accurate rate you have to add 50 pounds to every shipment to account for the pallet weight. ShipperHQ doesn't allow us to add pallet weight because it is considered an additional advanced feature which would force us have to upgrade our plan and pay double the amount each month. How can you count LTL shipping rates as our 1 advanced feature included with our plan, but not give us accurate rates because pallet weight can't be added in?? It is a part of shipping LTL! It makes no sense and I really think this is something that needs to be changed. We are paying you to provide accurate rates yet we still lose money frequently! It's wrong! The only "solution" I have come up with is to edit all 800 products on my website and add additional weight on each product. Doing this is not only extremely time consuming, but it still won't be 100% accurate. We may even end up accidentally overcharging our customers instead or losing sales if they don't want to pay the incorrect high shipping cost. Please forward this review to the higher ups because this is not right.

LTL Shipment feature is flawed!! - There is a major flaw with the way ShipperHQ has their "advanced feature" of LTL freight quotes set up. Anyone that ships on a pallet via freight truck knows that in order to get an accurate rate you have to add 50 pounds to every shipment to account for the pallet weight. ShipperHQ doesn't allow us to add pallet weight because it is considered an additional advanced feature which would force us have to upgrade our plan and pay double the amount each month.How can you count LTL shipping rates as our 1 advanced feature included with our plan, but not give us accurate rates because pallet weight can't be added in?? It is a part of shipping LTL! It makes no sense and I really think this is something that needs to be changed. We are paying you to provide accurate rates yet we still lose money frequently! It's wrong! The only "solution" I have come up with is to edit all 800 products on my website and add additional weight on each product. Doing this is not only extremely time consuming, but it still won't be 100% accurate. We may even end up accidentally overcharging our customers instead or losing sales if they don't want to pay the incorrect high shipping cost. Please forward this review to the higher ups because this is not right.

Great Customer Service & Attention To Detail - I had the pleasure of working with Celina Perez & Ali Qamhieh over at ShipperHQ. I had some pretty in depth questions about how their software interacts with my BigCommerce site and they were able to answer it immediately without hesitation. That's the type of commitment and rapport you hope to build when entrusting someone with your business. The software itself is robust and reliable from what we've seen so far. Granted, we're a smaller business just starting out on their "Essentials" package, but I'm sure as we grow/develop and begin to consider upgrading we'll be using more of their exclusive features. I recommend ShipperHQ to both new businesses and businesses looking for an intuitive solution that their employees can comfortably use on a day to day basis.

Great Customer Service & Attention To Detail - I had the pleasure of working with Celina Perez & Ali Qamhieh over at ShipperHQ. I had some pretty in depth questions about how their software interacts with my BigCommerce site and they were able to answer it immediately without hesitation. That's the type of commitment and rapport you hope to build when entrusting someone with your business. The software itself is robust and reliable from what we've seen so far. Granted, we're a smaller business just starting out on their "Essentials" package, but I'm sure as we grow/develop and begin to consider upgrading we'll be using more of their exclusive features. I recommend ShipperHQ to both new businesses and businesses looking for an intuitive solution that their employees can comfortably use on a day to day basis.

Provided the shipping options todays customers expect. - Customers today want to know when they will receive their order (Thanks Amazon). Most basic shipping options only let the customer choose "how" an order will be shipped. This led us to ShipperHQ, they provided the insight to know what time of day we cut off shipping, find transit time from our zip code to the customer zip code, factor in holidays. Ultimately to give the customer a better experience. As far as working with ShipperHQ - we were developing a new website to meet modern demands and signed up for a trial of ShipperHQ, development took longer than expected and our trial ended. ShipperHQ was kind enough to extend our trial so we could test features live. Set up was easy at first but we ran into problems in set up, Support was very helpful and carrying out the remaining tasks (Shout out to Arthur). Based on the advanced features ShipperHQ provides and the support we received I would recommend ShipperHQ

Provided the shipping options todays customers expect. - Customers today want to know when they will receive their order (Thanks Amazon). Most basic shipping options only let the customer choose "how" an order will be shipped. This led us to ShipperHQ, they provided the insight to know what time of day we cut off shipping, find transit time from our zip code to the customer zip code, factor in holidays. Ultimately to give the customer a better experience.As far as working with ShipperHQ - we were developing a new website to meet modern demands and signed up for a trial of ShipperHQ, development took longer than expected and our trial ended. ShipperHQ was kind enough to extend our trial so we could test features live. Set up was easy at first but we ran into problems in set up, Support was very helpful and carrying out the remaining tasks (Shout out to Arthur).Based on the advanced features ShipperHQ provides and the support we received I would recommend ShipperHQ