removes feature sets to drive custom development - We have been using ShipperHQ at an enterprise level for nearly three years. Recently, we attempted to implement a simple shipping rule: free shipping on orders over $500 and a flat fee for anything under that amount. This functionality is explicitly documented in their FAQ and listed as one of their features. However, we discovered that the basic ability to apply a flat fee to the entire cart is missing.When we contacted their support team, they falsely claimed that this feature has never existed, which is blatantly untrue. Not only is it documented, but I have personally used it in the past. After their so-called "further investigation," they admitted they couldn’t find a solution and instead suggested I pay them for "custom development" to add a feature they already advertise and claim to offer.This is appalling behavior. I already pay this company thousands of dollars every month, and now they expect me to pay even more for something that should be included. Their actions are dishonest and utterly unacceptable.

Great support - We have used ShipperHQ for several years now. Recently we re-platformed from Magento to BigCommerce, the team at ShipperHQ made the transition seamless. Regular check ins with the progress and excellent support throughout as we transitioned.

Customer Support - Joel was very helpful in researching our shipping issue, providing a comprehensive and detailed response to help us find a solution. His promptness in responding was greatly appreciated. We are very happy with the ShipperHQ team's service.

Jonny Isa - Amazing Customer Support!!! - Jonny was extremely helpful and showed his in-depth knowledge of Shipper HQ. We really needed support around the UPS Saturday display, and Jonny was able to come up with a fantastic solution that has enabled more choice for our customers. Thank you Jonny!

Couldn't Do it Without Them - ShipperHQ's App and service is expensive and complicated, that much is true as mentioned on other reviews. But the product does work. When dealing with as many shipping variables and shipping partners as we do (over 50 origins) our BigCommerce site simply wouldn't work without them. Ivan and Ibraheem are their best service reps.

Complicated and Costly - It is difficult to setup. We read the reviews and saw were people got great help, but it was just ok for us. More like point you in a direction, say things we didn't understand, and expect us to figure it out. We canceled this service after having it for a year. It cost so much if you need just an additional rule. The price jump is high.

Horrible Support - Support is horrible. I have been trying to get this app working correctly for a couple weeks and no one will help me.

5-Star ShipperHQ Customer Service - Thanks SO much to Jonny, who responded to our chat request (chat window > "Talk to an Expert"). He jumped right in and offered clear, concise, and personable assistance with an issue we never would have been able to sort out ourselves. We are pleased -- yet again(!) -- with the ShipperHQ team and service. Very happy customer here. Thank you, Jonny.

Shipping rules - Thank you Johnny I, for assisting me today. You went above and beyond to help me. I am new to Shippo so I was totally lost. You made my experience very easy.

Makes Shipping Easy - Couldn't operate my website with ShipperHQ. They make the whole process so simple and easy. Their Customer Support is A+.

Great Support - Casey Glancy was a huge help in helping us get ShipperHQ setup for our store. When we were struggling, he immediately jumped in to help us the same day to get our issues resolved so that we could go live with our soft launch on time. Casey is very knowledgeable with ShipperHQ, I was amazed how quickly he walked us through setting ShipperHQ up for our side. He even went one step further and setup our Production Site for us so that we could have a seamless transition when moving from the Sandbox to the Production site. This guy is the best, easy to work with and very informative. Thank You again for all of your support Casey!! You are awesome at what you do. ~Kathrine

Couldn't run my business without it - Have been using Shipper HQ for many many years. We couldn't run our business without it. If you need more than basic shipping options then this platform is essential. We needed a way to restrict shipping of certain dangerous goods to a list of specific countries, and this trend out to be more complicated than we had first thought. Shipper HQ allows us to restrict these items while also making sure that any orders containing the items can only be shipped with certain carriers. There is a lit to the platform, and it can take a while to get your head around, but if you find that the in-built shipping options don't give you what you need then I'd definitely suck this out. We're in the process of moving from BC to Shopify (long story), but we wanted to take this app with us. and Shipper Hq were really helpful in migrating our data. Great, platform, and great customer service.

Too Expensive, Inconvenient to Cancel - Necessary features require you to use the high-cost plans. To cancel, you have to email customer service and wait for them to manually cancel your plan. We did the free trial for only a couple hours, and our default shipping methods have all been disabled by the app and customers can't place orders until our trial is cancelled by customer service. Awful business practice, super inconvenient. I don't recommend this app unless cheaper alternatives don't work for your business.

Nickle and Dimed to death - The app itself works fine. A bit complicated and hard to get set up but works fine and that's why I gave it two stars instead of one. The big problem I have is to get anything working well you need to keep adding options for very basic shipping functions. Once you add these options the pricing goes through the roof. When we first started with Big Commerce there weren't many options that fit what we needed but there are much better ones out there now. To top it off I requested to cancel three months after my most recent annual payment but they refused to give any prorated refund....very disappointing. I'd suggest looking closely for other alternatives that do the same thing for much less and have much friendlier customer service.

Expensive - Update: Their "advanced" features are pretty basic functionality and yet really drive their monthly price. Current issue is we used their in-store pickup and they have google maps built in but only for Magento not BC. Otherwise the functionally is nothing more then a flat rate carrier (you can set this up not using the advanced feature) and just call it pickup. The premium feature doesn't allow any way to pass on our location in the form of the google map or at minimum a simple link. Worse yet when you read their tutorial on it they make it sound like the feature is present for BC - really misleading. I would agree with everyone here saying it is expensive. It seems fine enough at $75 but as soon as you want to do just about anything you have to keep going up a level or two. Next plan up is $200. The documentation is decent. I have done all the onboarding myself - had to reach out to support once and they actually gave me the wrong info - I am sure an honest mistake but the tech stated we needed two accounts for multistore functionality and that is not true. We wanted to integrate pickup times and that feature is only available at enterprise which the prev tier is $650 a month so I could only imagine what enterprise pricing is. It gets the job done, does a decent job, but the price is certainly at a premium.

ShipperHQ - I must say after a frustrating time trying to figure out complex shipping prices, Shipper hq espically Ali was a life saver. He was more than helpful and made sure we understood how to use and set us up to get us going in the right direction. Highly recommend

Great app - We have a lot of complicated shipping scenarios and ShipperHQ is able to handle them all. The logic behind the rules is a little hard to grasp, but their support staff is always amazing and can help you accomplish whatever you need done.

Helpful and Patient - I worked with Don today and he was very helpful getting my issue resolved. Our store shipping is a little unique but he was able to walk me through the process without making me feel rushed. I feel like I have a better understanding now of how the app works for future use. Thank you!

So helpful! - We have used ShipperHQ for several years now in order to give all of those extra options to our customers during the checkout process. They are so very helpful in getting everything up and running. We have very complex tables with hundreds of columns. They install those for us without any issues. Always there if we have a question or a problem to help us set up something new the right way. Happy to have them!

Very flexible - I thought we had some crazy shipping rules that only a custom application would be able to handle it, but ShipperHQ was able to do everything we needed. I am impressed with the software and equally as impressed with their customer support. They have helped me a ton and are very knowledgable.