Beware! - We had an account with them and they made an error with setting it up. After 3 months, we finally got access to the account, but they would not provide a refund or credit for the 3 months we didn't have service. We are paying for a service we didn't use. Make sure your account is working before you you pay. They will not be courteous.

Great Features! Excellent Support! - We've been using ShipperHQ for about 9 months. We previously used BC shipping, and are very happy with the switch. While we aren't using all of the features available, we have implemented quite a few rules to improve the customer experience. Customers get accurate quotes based on their location, and methods they shouldn't be allowed to use (due to ORMD, lithium batteries, other restrictions) are not offered. This eliminates us trying to contact customers to adjust shipping methods, or cancelling items that cannot ship to a location. Prior tools would require workarounds and painstaking setup to get restrictions like this to work, if they could handle it at all. Support has been top-notch and very responsive. We were making tweaks to estimated delivery dates during the 2020 holiday season as different carriers were experiencing delays. Logan in Support quickly helped during this critical time for us. ShipperHQ works well. Take the time to set up your products correctly in BC and you'll be amazed at what offering accurate shipping options can do for a business.

Great Features! Excellent Support! - We've been using ShipperHQ for about 9 months. We previously used BC shipping, and are very happy with the switch. While we aren't using all of the features available, we have implemented quite a few rules to improve the customer experience. Customers get accurate quotes based on their location, and methods they shouldn't be allowed to use (due to ORMD, lithium batteries, other restrictions) are not offered. This eliminates us trying to contact customers to adjust shipping methods, or cancelling items that cannot ship to a location. Prior tools would require workarounds and painstaking setup to get restrictions like this to work, if they could handle it at all.Support has been top-notch and very responsive. We were making tweaks to estimated delivery dates during the 2020 holiday season as different carriers were experiencing delays. Logan in Support quickly helped during this critical time for us.ShipperHQ works well. Take the time to set up your products correctly in BC and you'll be amazed at what offering accurate shipping options can do for a business.

Great customer support - Although I was incompetent in setting up shipping, the support staff at ShipperHQ were phenomenal. They answered every question I had and walked me through the steps I needed to take to resolve my issues. I was stressing about not having accurate shipping quotes to my customers, and they relieved me from that stress.

Resolved major issues with in cart shipping estimates and shipping charges covering actual shipping costs - Prior to ShipperHQ, it was difficult for our store to accurately quote shipping charges to customers, and often we found payments from customers for shipping didn't cover their actual shipping costs. We have taken advantage of Dimensional Shipping - which has solved many of those issues. It was a bit tough to set up dimensional shipping at first, but once I was able to wrap my head around the awesome functionality it made sense. Thanks ShipperHQ for giving our customers as accurate rates as possible, and for helping us to cover our shipping costs.

Great Support! - We have been using ShipperHQ for a little over a year now and we've had their team create and fine tune a custom rate table for us so we can use a local parcel carrier. This functionality has saved us and our customers a ton of money and we couldn't be happier! Great company and even better customer service!

Great Customer Support - I had a good experience with their customer support team. They responded to me very quick with the appropriate answer and tried to help us. I highly recommend this APP!

Should be Top of Everyone's BC App list! - Not only does ShipperHQ have some incredibly powerful tools, but their support is second to none! I had to bug them probably 20 times during my setup because I have extremely unique situations with mutiple pickup locations, state AND specific zip code restrictions, multiple shipping groups that represent products that must be shipped 1-2 day methods because they are live products, and the shipping restrictions that exist with Hemp products. They worked with me patiently and even got their entire support team to brainstorm a way to make this work for us and boy did they come through! Now that I really understand the workflow and how the logic processes behind the scenes, my customers no longer have to deal with us calling and saying "hello sir/ma'am, we can't ship fedex to your PO box..." or "you can't ship a fresh plant 1st class mail, that takes 8-10 days... first class is the slowest... yeah I know it seems like it should be the best but $3.50 compared to $50... it's the worst lol". I strongly recommend anyone who has a diversity of products and wants to control exactly how shipping operates needs ShipperHQ! And don't waste hours trying to do it yourself when they are so willing and able to help! Just ask them! They will help!

Should be Top of Everyone's BC App list! - Not only does ShipperHQ have some incredibly powerful tools, but their support is second to none! I had to bug them probably 20 times during my setup because I have extremely unique situations with mutiple pickup locations, state AND specific zip code restrictions, multiple shipping groups that represent products that must be shipped 1-2 day methods because they are live products, and the shipping restrictions that exist with Hemp products. They worked with me patiently and even got their entire support team to brainstorm a way to make this work for us and boy did they come through! Now that I really understand the workflow and how the logic processes behind the scenes, my customers no longer have to deal with us calling and saying "hello sir/ma'am, we can't ship fedex to your PO box..." or "you can't ship a fresh plant 1st class mail, that takes 8-10 days... first class is the slowest... yeah I know it seems like it should be the best but $3.50 compared to $50... it's the worst lol". I strongly recommend anyone who has a diversity of products and wants to control exactly how shipping operates needs ShipperHQ! And don't waste hours trying to do it yourself when they are so willing and able to help! Just ask them! They will help!

Very Robust! - They have about every option you can think of. Kind of complicated, but their customer service is always there to guide us to our goals. We been using it for about a year now.

Sales/Support - I was having trouble with the way the my shipperhq account was set up originally, and it was very confusing and hard to edit. I wanted to add some additional carriers to offer my customers insurance and a check signature required option and I got a hold of a gentleman named Jared that helped me out to get everything I needed, done. Not only did he find a way to get all of these offers up on my site for my customers but, he also went in and cleaned up my whole back end of my account to make it way more easier to edit and operate my account! The greatest thing about this whole situation is, Jared was part of the sales team, not even the support team! It goes to show how dynamic their employees are and that they know exactly what you want to get accomplished and help you every step of the way. Jared, you are amazing and I appreciate all the help you have done for me. This is really going to help my business moving forward. Thanks!

Customer Service - I was having some struggles with setting up a somewhat complicated shipping sytem. One of their head people made an appointment with me, we went through each item and solved all the problems. I could not do my shipping system without this app. Thank you!

Fantastic Service! - I am so impressed with the service that I have thus far received from Chelsea and Timothy! They have made my transition from our terrible Magento site with nothing but shipping issues to a pleasant experience with Big Commerce. We have had a website for about 20 years and had constant shipping issues with problems they could never figure out. We recently built a new site containing Shipper HQ and Chelsea and Timothy soved every issue I have had over 2o years before we even launched out new website. Their response time to my issues is fantastic and it is like having a private tutor available at all times. I look forward to working you both of you and Shipper HQ!

Great App - I had been using shipperHQ for few months and it had made my life easy. very easy to set up and very easy to use. What makes this app very awesome is the simplicity, I highly recommend them.

Powerful App. Excellent support - ShipperHQ is incredibly powerful. While that means that set-up can be complicated, their support team is really great. We have been quite happy with them.

Awesome support - We've been using Shipper HQ now for 2 years. Admittedly a little challenging to setup as we needed some customization (not your standard needs). Shipper HQ helped us out. Their support team is quick and responsive and go the extra mile to ensure needs are met.

Must have for freight! - ShipperHQ has just fixed a 9 year long problem with Big Commerce not issuing our customer's proper rates. The customer support has been fast and everything is working great and communicating live freight rates from our provider to customer as it should.

Forget about it! - I tried this app when it was first available for BigCommerce. I wasn't impressed at all. The of the major issues I had was validating my long standing UPS account. It refused to validate. In no way, shape or form would it validate. And yes, all of the information I entered was correct. Now, after several years, I decided to give it another try. Well, guess what? UPS still will not validate. Why is this still happening, after all these years? Shouldn't it be fixed by now? If the app can not validate a simple shipping account, how can I trust it to do anything else correctly? Just don't waste your time installing this app.

EXCELLENT COMPANY SHIPPERHQ - ShipperhHQ and my sales rep Ali Qamhieh have been fantastic. For over 14 years we have been trying to find a shipping solution and finally,I mean finally have a COMPANY AND TECHS that know what they are doing. In the pass we have been losing so much money in shipping, but that is over now. We can call and email 10 times a day testing the shipping options for all over the world and Ali and his team treat each call as if it was the first. Super helpful and patient. I will recommend SHIPPERHQ to everyone in my industry. Thank you SHIPPERHQ especially Ali JOE PERSAMPIERE PRESIDENT HAUNTEDPROPS.COM

EXCELLENT COMPANY SHIPPERHQ - ShipperhHQ and my sales rep Ali Qamhieh have been fantastic. For over 14 years we have been trying to find a shipping solution and finally,I mean finally have a COMPANY AND TECHS that know what they are doing. In the pass we have been losing so much money in shipping, but that is over now. We can call and email 10 times a day testing the shipping options for all over the world and Ali and his team treat each call as if it was the first. Super helpful and patient. I will recommend SHIPPERHQ to everyone in my industry. Thank you SHIPPERHQ especially AliJOE PERSAMPIEREPRESIDENTHAUNTEDPROPS.COM