Route is a comprehensive app designed to enhance the post-purchase experience for both brands and customers, driving higher retention and profitability. Since its inception in 2019, Route has partnered with over 13,000 brands and amassed a user base of over 3 million active app users, safeguarding 150 million orders to date. By offering licensed Shipping Protection, Route enables shoppers to shield their online purchases from damage, loss, or theft, providing swift resolutions like refunds or reorders if issues arise. In addition to order protection, Route offers a Package Tracking add-on that allows merchants to deliver a branded and streamlined tracking experience, reducing customer support inquiries and enhancing customer satisfaction. Furthermore, Route's Sustainability initiatives, such as offsetting carbon emissions, empower brands to participate in building a more sustainable future. With the free mobile app, customers can effortlessly manage all their orders from various platforms, keeping their shopping experience organized and stress-free. Supported by SEG Insurance Ltd., Route is well-backed and committed to ensuring reliable and efficient service for e-commerce brands and customers alike.