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Customer reviews: Stamped Product Reviews and UGC

Develop by stamped.io

Reviews (233)

Overall rating
4.7

What Merchants Think

Merchants using "Stamped Product Reviews and UGC" generally appreciate its ease of integration and the significant functionality it offers for the price. Many find the customer service strong, with quick and helpful responses. However, there are mixed reviews regarding the app’s performance on different platforms, with some users experiencing technical issues, especially on BigCommerce.

Key Strengths

  • Excellent customer support with responsive and helpful staff.
  • Easy integration with eCommerce platforms like Shopify and BigCommerce.
  • Strong review collection and UGC aggregation features.
  • Affordable pricing compared to competitors.
  • Smooth setup and intuitive UI.

Common Concerns

  • Technical issues with app performance, particularly on BigCommerce.
  • Slow response times from support in certain cases.
  • Complexities and bugs during setup and integration.
  • Delayed loading of review widgets affecting page speed.
  • Limited support hours or channels causing frustration.

Final Thoughts

Overall, "Stamped Product Reviews and UGC" is a highly functional and cost-effective solution for small to mid-sized businesses seeking to enhance their review and UGC capabilities. Despite some technical challenges, particularly on BigCommerce, the app's broad feature set and excellent customer service make it a valuable tool for many merchants. Continuous improvements and quick support responses contribute positively to its reputation, though enhancements in technical reliability and response times would improve user satisfaction further.

ton...com

Dec 04, 2020  on Bigcommerce

Used to have amazing customer service - Stamped used to be good, But something has changed and the customer service took a bad turn :(

big...com

Nov 30, 2020  on Bigcommerce

Great review app and customer service is top notch! - Stamped.io has some of the best customer service I've experienced in the tech industry. They consistently go above and beyond what other app or plugin companies do. Our review section looks seamlessly integrated into our existing design which was important to us. Highly recommended!

sos...com

Nov 08, 2020  on Bigcommerce

Thank you Stamped.io - Great app. Customer support is great and super fast. Highly recommend someone who is looking for a product review app for their eCommerce website.

mha...com

Nov 04, 2020  on Bigcommerce

What Great Customer Support! - It is rare to get such quick and helpful customer service, but Stamped.io did it! They answered my questions, clarified what I was asking (because I was confused), and they enhanced my site . Best part... they made it SO easy!

inf...com

Oct 30, 2020  on Bigcommerce

Great app/Service - This is a great app and the service team is super fast and friendly. Really happy with it after using for a couple of years

dou...com

Oct 25, 2020  on Bigcommerce

redapplefireworks.com ❤️ Stamped - The product is obviously awesome, but the amazing Stamped Teams makes this a winner. Questions and/or issues are consistently resolved quickly and accurately. Thanks, Stamped Team!

sal...com

Oct 20, 2020  on Bigcommerce

Superb App and Easy to Use - Stamped.io is an excellent review app and customer service team is superb! My only suggestion for improvement is to syndicate reviews to Google. Keep it up Tommy and team!

pau...com

Oct 20, 2020  on Bigcommerce

Good job guys - Finally after 20 years in eCommerce, we have reviews on our site! Thanks for making it easy to implement!

dav...com

Oct 20, 2020  on Bigcommerce

Top Notch! - Top notch app, has really helped my business to grow by giving the customer assurance that others have had a good experience!

jon...com

Oct 20, 2020  on Bigcommerce

The best - Great folks to deal with. The app is awesome and I'm saving tons of money. If you choose this app, you will not regret it.

ord...com

Oct 20, 2020  on Bigcommerce

Better - Like the integrations for reviews on product pages etc. Needs some improvement on reviews that are not responded too when sent manually. I wish these were resent automatically with out having to email and upload the file again. Should be resent a few times at least until a response is made. Wish response times were quicker for help.

Oct 20, 2020  on Bigcommerce

So Much Better - So much better thank the money grabbing review company I previously used. These guys get back to you right away and treat me like a customer (which I am!) I wish they integrated a little better with the google reviews but way worth it. If you are appalled by the review company you are using (as I was) pull the trigger and be done with it, you will not regret it.Update 2021 The tech support is just so awesome, nothing is a problem for them they are happy to help. All of the apps should have such great tech support!

sal...com

Oct 20, 2020  on Bigcommerce

Best Customer Service Ever! - Stamped.io has better customer service than any app or software I use. Maybe any company I use. Some of my Bigcommerce problems have been fixed by Stamped.io and they weren't required to help me! They are reasonably priced, but provide excellent results and continuous improvements.

mst...org

Oct 20, 2020  on Bigcommerce

LOVE IT! - I wanted an app that integrated with Big Commerce, that also allowed people to start their review by selecting stars in an email. Saw this used by another company and grabbed it! Very easy to use and install. I've never had any issues, but by the sounds of other reviews, I'd get the help I needed!

rob...com

Oct 14, 2020  on Bigcommerce

THE review app to choose - Stamped.io is THE review app that you should go for. As many others have said over times, their customer support is extremely helpful and very quick to respond. The review mechanism, customers' reminders, review presentation are all top notch and they're improving all the time. Big shoutout to the team, Ongs and many others at Stamped.io. Much appreciated for your great effort!Cheers,Robin Lee.Founder & Director of Cyclops Optics Limited.

mai....uk

Sep 19, 2020  on Bigcommerce

AWESOME APP - Great app, great layout and select of widgets, really helpful customer services, who helped with installation, reasonable priced too. Would highly recommend. We have used quite a few different review apps now and these are by far the best!Keep up the great work guysKind regardsATV TEAM

con...com

Sep 04, 2020  on Bigcommerce

Fantastic - Great app and reasonable costs. Helped to install and make changes required for the look. Even after 2 months with them never ceased to amaze me with the fantastic customer support. Never had to wait more than 4 hours for a reply. Keep up the work.

j.k...com

Aug 28, 2020  on Bigcommerce

Excellent service and straightforward implementation - Very happy with our experience with Stamped.io. When we've had technical issues or made changes, their support has been quick and very helpful.

tim...com

Aug 27, 2020  on Bigcommerce

Straight on to the case! - We've been through several reviews systems and these guys are dynamic with innovation and backed up by a solid infrastructure that all works and if you have any issues they are on the case straight away. I don't think they ever sleep! :-)

chr...com

Aug 06, 2020  on Bigcommerce

Great Customer Service & Product - Moved to Stamped from Yotpo and saved over $1000/year. There customer support is incredible. While only email it's probably the best email support we have ever gotten. Really on the ball in installing their product and making any necessary adjustments. And they do their work very quickly as well. Should have left Yotpo sooner but better late than never.

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