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Customer reviews: Stamped Product Reviews and UGC

Develop by stamped.io

Reviews (233)

Overall rating
4.7

What Merchants Think

Merchants using "Stamped Product Reviews and UGC" generally appreciate its ease of integration and the significant functionality it offers for the price. Many find the customer service strong, with quick and helpful responses. However, there are mixed reviews regarding the app’s performance on different platforms, with some users experiencing technical issues, especially on BigCommerce.

Key Strengths

  • Excellent customer support with responsive and helpful staff.
  • Easy integration with eCommerce platforms like Shopify and BigCommerce.
  • Strong review collection and UGC aggregation features.
  • Affordable pricing compared to competitors.
  • Smooth setup and intuitive UI.

Common Concerns

  • Technical issues with app performance, particularly on BigCommerce.
  • Slow response times from support in certain cases.
  • Complexities and bugs during setup and integration.
  • Delayed loading of review widgets affecting page speed.
  • Limited support hours or channels causing frustration.

Final Thoughts

Overall, "Stamped Product Reviews and UGC" is a highly functional and cost-effective solution for small to mid-sized businesses seeking to enhance their review and UGC capabilities. Despite some technical challenges, particularly on BigCommerce, the app's broad feature set and excellent customer service make it a valuable tool for many merchants. Continuous improvements and quick support responses contribute positively to its reputation, though enhancements in technical reliability and response times would improve user satisfaction further.

ste...com

Oct 30, 2022  on Bigcommerce

Excellent App + Tech Support - Stamped is easy to install and runs very smoothly with minimal maintenance. When we do have some technical questions, their tech support is always super friendly and would resolve any issues right away.

sup...com

Sep 27, 2022  on Bigcommerce

you're doing a good job, improve it. - Customer service works well, responds quickly to my questions. I really appreciate that. The application needs to be developed. On the customer review page, the reviews cannot be sorted by date, which is a big problem.

bra...com

Sep 07, 2022  on Bigcommerce

Great Product and Support - Very easy install - Stamped was very easy to install. Support has rarely been needed, but when it has been the experience and resolution time has greatly exceeded my expectations. 5 stars!

ber...com

Aug 05, 2022  on Bigcommerce

Great product, Excellent Customer Service, Fair pricing - So far, much happier with Stamped compared to other options. Customer service is very helpful, pricing is fair, and the features are great!! Highly recommend!

bgi...com

Jun 05, 2022  on Bigcommerce

Review System - increased our reviews 5x over. Worth every penny. Video and pic reviews are great. Happy customer and highly recommend

fol...com

Apr 29, 2022  on Bigcommerce

Expensive, Terrible Support - Waited 48 hours for a response to a ticket about reviews not displaying on our site. We got an automated, we received your request but nothing else. Really regretting I didn't actually read the reviews before spending the time and money as this kind of support seems pretty common.

dav...com

Apr 06, 2022  on Bigcommerce

Non-Existent Customer Support - STAY FAR FAR AWAY. They have the worst support of any company I have ever seen. They do not respond to support emails (we have sent several over the course of a few days and are still awaiting a response) and there is no phone number to contact anyone to get an actual human on the phone. Whatever benefit this application has is severely outweighed by the non-existent customer support. I would not recommend this app to anyone, ever.

dub...com

Mar 31, 2022  on Bigcommerce

Tons of issues - support desaster - I have 7 stores on bigcommerce and i installed this app. To use this app and to link it with google merchant center, it costs 100$/monthly. I'm paying 700$, i even didn't get any discount to put this app. This app is a nightmare, tons of problems : https://prnt.sc/sqqnPV46SVYy I have reported this issue 7 days ago, not a single answer, the issue is there on 6 stores on 7. They have fixed one but they can't provide dead line for the others one. Worst, we have changed the url of our websites. Until now it was , name.bigcommerce.com. We have migrated to new domain. The issue is the app doesn't take in consideration the migration so the reviews are blocked by google merchant center. After getting ignored for 7 days, this is the answer i got from the support : Hi, Thanks for your continued patience here while we continue to work through your ticket. I do apologize for the longer than usual wait times we've been experiencing. While I can't provide a definitive timeline right now, we will do our best to keep you updated on progress. I appreciate your time and hope to have a solution your way soon. They have fixed one store 3 weeks ago with the same issue but can't provide a timeframe for the other 6. To summarise, this app is extremely expensive, i'm paying 700$/monthly for a desaster support. We are looking for a solution to remove this app asap.

dub...com

Mar 31, 2022  on Bigcommerce

No support - tons of issues - I have 7 stores on bigcommerce and i installed this app. To use this app and to link it with google merchant center, it costs 100$/monthly. I'm paying 700$, i even didn't get any discount to put this app. This app is a nightmare, tons of problems : https://prnt.sc/sqqnPV46SVYyI have reported this issue 7 days ago, not a single answer, the issue is there on 6 stores on 7. They have fixed one but they can't provide dead line for the others one.Worst, we have changed the url of our websites. Until now it was , name.bigcommerce.com. We have migrated to new domain. The issue is the app doesn't take in consideration the migration so the reviews are blocked by google merchant center. After getting ignored for 7 days, this is the answer i got from the support : Hi,Thanks for your continued patience here while we continue to work through your ticket. I do apologize for the longer than usual wait times we've been experiencing.While I can't provide a definitive timeline right now, we will do our best to keep you updated on progress.I appreciate your time and hope to have a solution your way soon.They have fixed one store 3 weeks ago with the same issue but can't provide a timeframe for the other 6.To summarise, this app is extremely expensive, i'm paying 700$/monthly for a desaster support. We are looking for a solution to remove this app asap.

deb...com

Nov 30, 2021  on Bigcommerce

Amazing customer service - I had trouble getting everything installed correctly and the support at Stamped.io was amazing. They were quick to respond and helped get everything working perfectly!

inf...com

Jul 13, 2021  on Bigcommerce

Stamped.io FAILED - At one time I gave them 4 stars, now they get 1. They stopped sending review requests and blamed Bigcommerce. It takes 3-4 days to get a response from support. Meanwhile customer loyalty program is not being updated and reviews are not going out. They are not cooperating in exporting my old reviews, and the exports I have gotten in the past do not have product ID's so converting them to a new provider is a pain. It's too bad, I really liked them up until now but I feel let down and not valued as a customer. I only got canned responses for the issue of not sending new review requests. Seriously become a joke. I will be finding a new provider ASAP.

sup...com

Jun 05, 2021  on Bigcommerce

Great platform - Love stamped! Wish the volume pricing was a bit better however. Great customer support.

tej...com

May 21, 2021  on Bigcommerce

Awesome app - Awesome app for collecting reviews, and way cheaper that Yotpo. I've used them both, this is the best.

tin...com

Apr 21, 2021  on Bigcommerce

Great App. Great Support and Service! - We've been using Stamped.io for our product review system for years. Consistently great service and support over the years. Always responsive to our questions. For example: Because of OUR BigCommerce theme customizations, every time we apply a bigcommerce theme update, our review ratings disappear. Which is not Stamped.io's fault. But Stamped.io fixes it for us IMMEDIATELY every time. We really appreciate the consistent and responsive support!

bob...com

Apr 06, 2021  on Bigcommerce

Great service/value - Stamped.io is a rare find for me in that the value for the services that you get are excellent compared to competitors and the customer service is really top-notch, both knowledgeable and quick. "Icing on the cake" they're always adding new features too.

mat...com

Mar 19, 2021  on Bigcommerce

Great App - Came over from KudoBuzz and love it. Does what it says it will do and at a good price. Should have switched over a long time ago.

sal....au

Mar 18, 2021  on Bigcommerce

Super App - User friendly app for both users and website Administrator. Great Team at Stamped, who are very quick to customize solutions tailor made for us. Thank you very much

tra...com

Feb 03, 2021  on Bigcommerce

Great Great Great - Great software, great service, and great support.The main reason Stamped is better than the rest is their support team is responsive and talented.

bet...com

Jan 09, 2021  on Bigcommerce

Very Happy! - Just installed this app to replace yet another that wasn't working for us. So far this one is excellent! Support is excellent which is RARE for an app. Thank you!!

sha...com

Dec 14, 2020  on Bigcommerce

Best Free Option - This is by far the best free Review app on the BigCommerce Market. No need to pay for another one when you get the basics plus some with their free version and then it gets better from there.

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