Product is clunky, support is slow - 2 stars because the product has overall great potential. The support has been relatively terrible. We chose stamped.io because unlike Yotpo, the sales team wasn't pushy and they were very informative. The product seems to have an amazing core functionality and has outstanding potential. If it works, it works just as good if not better than other review platforms. BUT....After our go live date, we experienced a configuration issue where the programmed URL was our trial store. This prohibited all orders and products from not importing correctly. At first, stamped indicated this is an issue on the BigCommerce side. After a ticket with bigcommerce that indicated the API is fully operational, it took several more emails to convince stamped support it was a stamped issue. We found the issue and sent to tech support which they finally changed and the problem was corrected. Several small issues occurred all with a support ticket created via email. Support is slow to respond. Tickets take minimum of 24 hours to receive a response and all of them have came in the morning hours (eastern time). Support appears to be foreign and English is clearly a second language. It hasn't caused many problems, but sometimes you have to explain things again so someone understand. When you do that - it's another 24 hours before someone responds. We imported all of our old orders into the store from a previous eCommerce platform. This maxed out our monthly order limit. We were told this was corrected. It was not. We requested again. We have not heard back as of yet. The dashboard is slow to respond. We calculated the time it takes to go between modules (reviews vs. loyalty) and at one point it took 19 seconds to load the platform. Other times faster, but you are waiting on most things to load beyond a reasonable level. The product at it's core is good. But everything around it is bad. I still would NOT choose Yotpo, but we will likely be looking at another provider at the end of our term that has been pre-paid unfortunately.

Excellent App + Tech Support - Stamped is easy to install and runs very smoothly with minimal maintenance. When we do have some technical questions, their tech support is always super friendly and would resolve any issues right away.

you're doing a good job, improve it. - Customer service works well, responds quickly to my questions. I really appreciate that. The application needs to be developed. On the customer review page, the reviews cannot be sorted by date, which is a big problem.

Great Product and Support - Very easy install - Stamped was very easy to install. Support has rarely been needed, but when it has been the experience and resolution time has greatly exceeded my expectations. 5 stars!

Great product, Excellent Customer Service, Fair pricing - So far, much happier with Stamped compared to other options. Customer service is very helpful, pricing is fair, and the features are great!! Highly recommend!

Review System - increased our reviews 5x over. Worth every penny. Video and pic reviews are great. Happy customer and highly recommend

Expensive, Terrible Support - Waited 48 hours for a response to a ticket about reviews not displaying on our site. We got an automated, we received your request but nothing else. Really regretting I didn't actually read the reviews before spending the time and money as this kind of support seems pretty common.

Non-Existent Customer Support - STAY FAR FAR AWAY. They have the worst support of any company I have ever seen. They do not respond to support emails (we have sent several over the course of a few days and are still awaiting a response) and there is no phone number to contact anyone to get an actual human on the phone. Whatever benefit this application has is severely outweighed by the non-existent customer support. I would not recommend this app to anyone, ever.

Tons of issues - support desaster - I have 7 stores on bigcommerce and i installed this app. To use this app and to link it with google merchant center, it costs 100$/monthly. I'm paying 700$, i even didn't get any discount to put this app. This app is a nightmare, tons of problems : https://prnt.sc/sqqnPV46SVYy I have reported this issue 7 days ago, not a single answer, the issue is there on 6 stores on 7. They have fixed one but they can't provide dead line for the others one. Worst, we have changed the url of our websites. Until now it was , name.bigcommerce.com. We have migrated to new domain. The issue is the app doesn't take in consideration the migration so the reviews are blocked by google merchant center. After getting ignored for 7 days, this is the answer i got from the support : Hi, Thanks for your continued patience here while we continue to work through your ticket. I do apologize for the longer than usual wait times we've been experiencing. While I can't provide a definitive timeline right now, we will do our best to keep you updated on progress. I appreciate your time and hope to have a solution your way soon. They have fixed one store 3 weeks ago with the same issue but can't provide a timeframe for the other 6. To summarise, this app is extremely expensive, i'm paying 700$/monthly for a desaster support. We are looking for a solution to remove this app asap.

No support - tons of issues - I have 7 stores on bigcommerce and i installed this app. To use this app and to link it with google merchant center, it costs 100$/monthly. I'm paying 700$, i even didn't get any discount to put this app. This app is a nightmare, tons of problems : https://prnt.sc/sqqnPV46SVYyI have reported this issue 7 days ago, not a single answer, the issue is there on 6 stores on 7. They have fixed one but they can't provide dead line for the others one.Worst, we have changed the url of our websites. Until now it was , name.bigcommerce.com. We have migrated to new domain. The issue is the app doesn't take in consideration the migration so the reviews are blocked by google merchant center. After getting ignored for 7 days, this is the answer i got from the support : Hi,Thanks for your continued patience here while we continue to work through your ticket. I do apologize for the longer than usual wait times we've been experiencing.While I can't provide a definitive timeline right now, we will do our best to keep you updated on progress.I appreciate your time and hope to have a solution your way soon.They have fixed one store 3 weeks ago with the same issue but can't provide a timeframe for the other 6.To summarise, this app is extremely expensive, i'm paying 700$/monthly for a desaster support. We are looking for a solution to remove this app asap.

Amazing customer service - I had trouble getting everything installed correctly and the support at Stamped.io was amazing. They were quick to respond and helped get everything working perfectly!

Stamped.io FAILED - At one time I gave them 4 stars, now they get 1. They stopped sending review requests and blamed Bigcommerce. It takes 3-4 days to get a response from support. Meanwhile customer loyalty program is not being updated and reviews are not going out. They are not cooperating in exporting my old reviews, and the exports I have gotten in the past do not have product ID's so converting them to a new provider is a pain. It's too bad, I really liked them up until now but I feel let down and not valued as a customer. I only got canned responses for the issue of not sending new review requests. Seriously become a joke. I will be finding a new provider ASAP.

Great platform - Love stamped! Wish the volume pricing was a bit better however. Great customer support.

Awesome app - Awesome app for collecting reviews, and way cheaper that Yotpo. I've used them both, this is the best.

Great App. Great Support and Service! - We've been using Stamped.io for our product review system for years. Consistently great service and support over the years. Always responsive to our questions. For example: Because of OUR BigCommerce theme customizations, every time we apply a bigcommerce theme update, our review ratings disappear. Which is not Stamped.io's fault. But Stamped.io fixes it for us IMMEDIATELY every time. We really appreciate the consistent and responsive support!

Great service/value - Stamped.io is a rare find for me in that the value for the services that you get are excellent compared to competitors and the customer service is really top-notch, both knowledgeable and quick. "Icing on the cake" they're always adding new features too.

Great App - Came over from KudoBuzz and love it. Does what it says it will do and at a good price. Should have switched over a long time ago.

Super App - User friendly app for both users and website Administrator. Great Team at Stamped, who are very quick to customize solutions tailor made for us. Thank you very much

Great Great Great - Great software, great service, and great support.The main reason Stamped is better than the rest is their support team is responsive and talented.

Very Happy! - Just installed this app to replace yet another that wasn't working for us. So far this one is excellent! Support is excellent which is RARE for an app. Thank you!!